CITIZEN’S CHARTER

Office Of The Mayor

A. ISSUANCE OF MAYOR’S CLEARANCE, JOB RECEMMENDATIONS AND CERTIFICATIONS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit documents for verification

– Staff issues order of payment of requirements are complete

– For job recommendations the staff prepares it immediately of requirements are complete.
Requirements and Fees:

Mayor’s Clearance & Certification fee ₱ 100.00
a. Barangay Clearance
b. Residence Certificate  

Job Recommendations fee ₱100.00
a. Any of the following credentials;
b. Certificates of eligibility if any
c. Certificate of employment if any
d. Barangay Clearance
3 minutesCyprus Will C. Cardenas
Mark Anthony Rimas 
Ronabelle Bautista
2. Pay the required fee at Municipal Treasury Office.Order of Payment5 minutesRevenue Collection Clerks
Return to the Mayor’s Office for the processing and release of Clearance or Certification.Official Receipt3 minutesCyprus Will C. Cardenas
Mark Anthony Rimas 
Ronabelle Bautista
TOTAL RESPONSE TIME: 11 minutes

B. PROCESSING OF ARITAO SCHOLARSHIP APPLICATION

PLEAE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Receive scholarship application forma. Certification from the Barangay Chairman that the Applicant is a bonafide resident of the barangay for at least one (1) year and has no derogatory records.

b. Form 138(General Average of at least 83%) no grade lower than 80%.

c. Form 138 for non – degree course.

d. Certification from high school Principal that the Applicant is eligible for college education and of Good Moral Character.

e. Affidavit executed by one of the applicant’s parents or legal guardian that their combined annual income is less than sixty thousand pesos (₱60,000.00) and they do not have any real estate property with fair value of more than one (₱175,000.00).

f. Xerox copy of Certificate of Live Birth or Baptismal Certificate

g. Xerox copy of School Identification Card.
1 MinuteCyprus Will C. Cardenas
Accomplish Client Feedback Form & drop at designated drop box infront of the information desk at the municipal hall lobby:

TOTAL RESPONSE TIME: 1 minute

C. ISSUANCE OF ENDORSEMENT LETTER FOR LIVELIHOOD ASSES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Present requirement and undergo interviewa. Barangay Clearance3 Minutes    RONABELLE BAUTISTA
2. Wait for the processing and releasing of letter of endorsement.b. Barangay Certification that the client is presently engaged in a business.5 Minutes
TOTAL RESPONSE TIME: 8 minutes

D. LENDING OF MUNICIPAL AMBULANCE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Inform personnel In-charge the details and fill up Agreement of Use. 3 MinutesCYPRUS WILL C. CARDENAS
2. Get processed Agreement of Use and Order of Payment.Schedule of Fees:

a. Within the municipality – free
b. Within the province – free
c. Outside the province – ₱ 4,000.00 (Baguio, Tuguegarao & Metro Manila plus ₱500.00 per additional day & every fraction thereof
1 MinuteRONABELLE BAUTISTA
4. Pay the required fees at the Treasury Office.Order of Payment for ambulance5 MinutesLUZVIMINDA M. MANALIGOD
5. Sign Agreement of UseOfficial Receipt1 MinuteCYPRUS WILL C. CARDENAS
6. Get Service Order 1 MinuteCYPRUS WILL C. CARDENAS
TOTAL RESPONSE TIME: 11 minutes

E. ISSUANCE OF MAYOR’S PERMIT (Travel, Burial, Exhume, Transfer of Cadaver, Transfer of Furniture and Fixtures)

PLEASE FOLLOW THESES STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit required documents and get order of PaymentRequirements:

1. Permit to Travel:   Vehicle Registration & Driver’s License
2. Permit to Exhume: Death Certificate, Request Letter & Sanitary Permit
3. Transfer of Cadaver: Request Letter & Death Certificate    
4. Transfer of Furniture and Fixture: Barangay Certification & Police Clearance
3 MinutesCYPRUS WILL C. CARDENAS  
MARK ANTHONY RIMAS  
RONABELLE BAUTISTA
2. Pay the required fee at the Municipal Treasurer’s OfficeSchedule of Fees: Permit to Travel: 100.00
Burial Permit: 100.00
Transfer of Cadaver: 500.00
Permit to Exhume: 500.00
Transfer of Furniture: 100.00 & Fixtures
5 MinutesRUSELLE R. TAPAOAN  
MTO PERSONNEL
3. Go back to Mayor’s Office for the release of Mayor’s PermitOfficial Receipt2 MinutesCYPRUS WILL C. CARDENAS    
Accomplish Client Feedback Form & drop at designated drop box in front of the information desk at the municipal hall lobby.

TOTAL RESPONSE TIME: 10 minutes
Interview/assessment Schedule the field services with the AT your most convenient time, day & placeWell prepared field  10 minutes
For scheduled field services:
– Techno Demo lay outing
– Techno Demo supervision/monitoring
– Field Day
Participants
2 hours
2 hours
1 day
Accomplish Client Feedback Form & drop box in front of Municipal Public Relation Office at Aritao Municipal Hall.

TOTAL RESPONSE TIME: 1 day 4 hours 12 minutes

Sangguniang Bayan Office

A. SECURING OF FRANCHISE/ PROCESSING OF RENEWAL AND TRANSFER OF OWNERSHIP OF TRICYCLE FRANCHISE

STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit duly filled-up application form and requirements for review.Accomplished and duly notarized application form by the operator and complete documentary requirements5 Minutes  Manny P. Ferrer  
Robert Peñaflor  
Domingo Castillo, Jr.  
2. Wait for the preparation of the franchise and get order of payment 5 MinutesManny P. Ferrer  
3. Pay the required fees at the Municipal Treasury OfficeOrder of payment  5 MinutesMTO Personnel
4. Wait for review, approval and signing of Franchise by the Committee on TransportationOfficial receipt  1 DayChairperson, Committee on Transportation  
Johanna Marie A. Dasayon  
5. Issuance of MTOP   Original- Owner’s     Copy  
Duplicate- LTO Copy  
Triplicate- File Copy                                            
Official Receipt  5 MinutesManny P. Ferrer  
TOTAL RESPONSE TIME: 1 Day & 20 minutes
REQUIREMENTS/ SUPPORTING DOCUMENTSSCHEDULE OF FEES
A. SECURING OF FRANCHISE(new):
a. Barangay  Clearance
b. Community Tax Certificate (cedula)
c. Mayor’s Permit (Original)
d. Application for Franchise
e. Official Receipt/Certificate of Registration of motorcycle (Original & Xerox)
f. Certification from TODA

B. RENEWAL:
a. Barangay  Clearance
b. Community Tax Certificate (cedula)
c. Previous Mayor’s Permit (Original)
d. Previous Franchise (Original)
e. Official Receipt/Certificate of Registration of motorcycle (Original & Xerox)
f. Certification from TODA

C. TRANSFER:
a. Items a to e of renewal
b. Item b of change motor
c. Deed of Absolute Sale/Donation
 
(Note: Transfer should be whole unit (motorcycle and sidecar). Body number transfer is prohibited.
a. Franchise Surrender Form (Dropping Fee) Note: Previous body number will be cancelled.
New Franchise Filing Fee –   P250.00
Franchise Fee – P50.00  
Renewal Fee- P 50.00
Annual fee for two (years)  
For Transfer: Dropping Fee- P100.00

B. LEGISLATIVE ENACTMENT SERVICES

 1. ACCREDITATION OF NON-GOVERNMENT ORGANIZATIONS (NGOS) AND PRIVATE ORGANIZATIONS (POS) 
STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
Submit requirements for reviewComplete documentary requirements5 Minutes    JANE D. MIRANDA
Chairperson- Committee On Peoples’ Participation
Legislative Action/ Process   3 Regular Sessions          
(equivalent to 15 working days)
Municipal Vice Mayor and the Sangguniang Bayan Members
Johanna Marie A. Dasayon  
TOTAL RESPONSE TIME: 5 minutes (additional 15 days for the Legislative Process)
REQUIREMENTS/ SUPPORTING DOCUMENTS
a. Application Letter
b. Duly Accomplished Application Form
c. Board Resolution Signifying intention for accreditation
d. Duly Certified Photo Copy of Certificate of Registration (SEC, DOLE, CDA, DSWD)
e. List of Current Officers and Members
f. Annual Accomplishment Report/List of projects and activities for the immediate preceding year
g. Financial Statement for the immediately preceding year, certified by an Accountant or Audited by the Association’s Auditor
h. Minutes of the annual/organizational meeting
i. Duly Certified Photo copies of Constitution and By-Laws or Articles of Incorporation
j. Certification from the Punong Barangay

ISSUANCE OF THE RESOLUTION AND CERTIFICATE OF ACCREDITATION

STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMERESPONSIBLE
1. Follow-up the status of applicationRequest letter2 MinutesJANE D. MIRANDA  
2. Secure approved resolution/ and Certificate of Accreditation 3 MinutesLENY G. NIBRE  

Johanna Marie A. Dasayon  
TOTAL RESPONSE TIME: 5 minutes
 2. ISSUANCE OF CERTIFICATE OF SUBDIVISION APPROVAL 
STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit requirements for reviewComplete documentary requirements5 MinutesJUNE LYNNE S. SANTIAGO
Chairperson- Committee On Land Use
2. Legislative Action/ Process   3 Regular Sessions
(equivalent to 15 working days)
Municipal Vice Mayor and the Sangguniang Bayan Members
Johanna Marie A. Dasayon
TOTAL RESPONSE TIME: 5 minutes (additional 15 days for the Legislative Process)

REQUIREMENTS/ SUPPORTING DOCUMENTS
a. Request Letter
b. Subdivision Plan
c. Title or Tax Declaration of the property
 3. REVIEW OF BARANGAY ORDINANCES 
STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit requirements for review  Complete documentary requirements in 2 copies5 MinutesLENY G. NIBRE  
2. Legislative Action/ Process   30 days to take action upon receipt hereof  Municipal Vice Mayor and the Sangguniang Bayan Members
Johanna Marie A. Dasayon
TOTAL RESPONSE TIME: 5 minutes
NOTE: Wait for 30 days for the Legislative Process and for the transmittal of the approved resolution.
REQUIREMENTS/ SUPPORTING DOCUMENTS
a. Transmittal letter duly signed by the Barangay Secretary
b. Certification from the Secretary that a Public Hearing was conducted
c. Minutes of the Public Hearing
d. Attendance sheet of Public Hearing
e. Copy of the Ordinance
 4. REVIEW OF BARANGAY BUDGETS 
STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit requirements for review  Complete documentary requirements in 2 copies duly signed by concerned Officials5 Minutes    LENY G. NIBRE  
2. Legislative Action/ Process   60 days to take action upon receipt hereofMunicipal Vice Mayor and the Sangguniang Bayan Members
Johanna Marie A. Dasayon
TOTAL RESPONSE TIME: 5 minutes
NOTE: Wait for 60 days for the Legislative Process and for the transmittal of the approved resolution.
REQUIREMENTS/ SUPPORTING DOCUMENTS
a. Transmittal letter addressed to the Sangguniang Bayan
b. Budget Message addressed to the Members of the Barangay Council
c. Appropriation Ordinance
d. Budget of Expenditure and Sources of Financing
e. Annual Investment Program
– Barangay Development Council recommending for the approval of the 20% Development Fund
– Barangay Council Resolution adopting/approving the utilization of 20%  Development Fund
f. Personnel Schedule
g. Statement of Statutory and Contractual Obligations
h. SK Fund Utilization
i. Resolution of SK (10% SK Itemized Utilization)
– Actual Collection of Income
 5. ENDORSEMENT / ENACTMENT OF RESOLUTIONS AND ORDINANCES THAT PROMOTE INTEREST AND/OR GENERAL WELFARE 
STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit endorsement from the Office of the Mayor or other offices concernedEndorsement and other supporting documents (depending on the concerned agency)3 Minutes  LENY G. NIBRE    
2. Legislative Action/ Process   3 Regular Sessions days

For Ordinances:
1 day for Public Hearing (may vary depending on the scope/ issues and concerns involved in the enactment)
Municipal Vice Mayor and the Sangguniang Bayan Members
Johanna Marie A. Dasayon  
TOTAL RESPONSE TIME: 3 minutes
NOTE: Wait for 60 days for the Legislative Process and for the transmittal of the approved resolution.

C. QUASI-JUDICIAL SERVICES

STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Submit requirements for review 10 MinutesJohanna Marie A. Dasayon
2. Get order of payment  Leny G. Nibre
3. Pay the required fee at the Municipal Treasury Office upon filing the complaintOrder of Payment Slip  5 minutes    MTO Personnel  
4. Legislative Actions:
– Investigation
– Finality of Decision
 Investigation shall be terminated within 90 days from the start thereofCommittee of the Whole  
Johanna Marie A. Dasayon  
TOTAL RESPONSE TIME: 13 minutes
NOTE: Wait for 90 days for the Legislative Process and for the transmittal of the decision (may vary depending on the extent of investigation)TOTAL RESPONSE TIME: 13 minutes
REQUIREMENTS/
SUPPORTING DOCUMENTS
SCHEDULE OF FEES
a.    Verified complaint
b.   Certificate of Non- Forum Shopping
c.    Affidavits of witnesses
d.   Evidences in support of the charge
e. Certificate of Indigency if the complainant is indigent
Filing Fee (P 5,000.00)

D. ISSUANCE OF CERTIFIED TRUE COPIES OF MUNICIPAL DOCUMENTS

STEP BY STEP PROCEDUREREQUIREMENTS/ SUPPORTING DOCUMENTSMAXIMUM WAITING TIMEPERSON RESPONSIBLE
1. Wait for the documents to be researched and get order of paymentRequest letter10 Minutes (may vary depending on the volume of documents)Leny G. Nibre  
Jane D. Miranda  
2. Pay the required fees at the Municipal Treasury OfficeOrder of Payment  5 MinutesMTO Personnel
3. Reproduce documents  Official Receipt3 MinutesManny P. Ferrer  
Robert Peñaflor
June Lynne S. Santiago
TOTAL RESPONSE TIME: 18 Minutes
REQUIREMENTS/
SUPPORTING DOCUMENTS
SCHEDULE OF FEES
a. request letterPhotocopy of Resolutions and/or Ordinances is P 100.00 per page
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.
Report complaints to: HON. REMELINA PEROS – GALAM, M.D./ HON. RUBEN M. SAYO

Business and Licensing Section

A. PROCESSING OF BUSINESS PERMIT

  PLEASE FOLLOW THESE STEPS  YOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUOFFICE PERSON RESPONSIBLE
1. Filing of Business Application Form and VerificationApplication For Mayor’s Permit for Business Verifications:  5 minutesAna Rose D. Ceril  
2. Payment of  required fees  at Municipal Treasury Office(MTO)Approved  assessed taxes/fees/charges  5 minutesMTO STAFF  
3.  Claim Mayor’s PermitOfficial Receipt and Issued mandatory requirements 15 MinutesAna Rose D. Ceril
TOTAL RESPONSE TIME:   25 Minutes

Note: Maximum Processing Time for New Business Permit is one (1) day to Two (2) days and One (1) day for Business Permit Renewals if requirements are complete.

REQUIREMENTS:

  1. Barangay  Clearance
  2. Dept. of Trade and Industry (DTI) Registration (for single proprietorship) or Security & Exchange  Commission (SEC) Registration  (for  Corporation)(DOLE)Registration
  3. SSS, GSIS, PhilHealth and PAG IBIG and BIR Registration

Other  regulatory requirements for all  line of businesses

  1. Market Clearance(Market Occupants only) from Market Inspector/Administrator
  2. AGC Clearance(AGC Occupants only) from AGC Manager/Administrator
  3. Zoning Certificate/clearance  from Municipal Planning & Development Coordinator (MPDO Office)
  4. Annual Inspection Certificate/Building Permit/Occupancy Permit  from  Municipal Engineer (Municipal Engineering Office)
  5. Sanitary Permit from Municipal Health Officer /Sanitary Inspector (Municipal Health Office)
  6. Environmental  Clearance /SWM Orientation Certificate from Municipal Environment & Natural Resources Officer at the MENRO Office)
  7. Certificate/Clearance from Municipal Tourism Office (for Primary & Secondary Tourism Enterprises)
  8. Assessed Business Application from Municipal Treasurer at the Municipal Treasury Office
  9. Fire Inspection Certificate /Clearance from the Bureau of Fire Protection at BFP-Aritao

B. PROCESSING OF PERMIT TO HANG STREAMERS, CONDUCT MOBILE ADVERTISEMENT TO PROMOTE PRODUCT, PARADE OR MOTORCADE/PROMOTIONAL

  PLEASE FOLLOW THESE STEPS  YOU WILL NEED TO PRESENT/PAY  IT WILL TAKE YOU  OFFICE PERSON RESPONSIBLE
1. Filing up  of Business application formBarangay. Clearance/permit (present )10 MinutesAna Rose D. Ceril  
2. Pay the required fee at Municipal Treasury Office  Order of Payment10 Minutes  MTO STAFF  
3. Return to the Mayor’s Office for the processing and release of Mayors permit  Official Receipt10 MinutesAna Rose D. Ceril  
Accomplish Client Feedback Form & drop at designated drop box in-front of the Information desk at the municipal hall lobby.

TOTAL RESPONSE TIME: 30 Minutes

Disaster Management Section

A. ISSUANCE OF CERTIFICATION ON:

a. Affected by Disasters

b. Attendance to DRR Trainings

c. Volunteer Certificate

d. BDRRMP/Certification

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s logbook and filing request form*Barangay Certificate attesting residency (2 copies) *Documentation or proof showing ownership to the damage property/ participation in training and/or completed activities in DRRM/ BDRRM Plan    5 MinutesRemelyn V. del Campo
LDRRMO III
MDRRMO personnel
TOTAL 5 Minutes

B. AVAILMENT OF FINANCIAL ASSISTANCE TO VICTIM OF DISASTER

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s logbook and filing request formBarangay Certification   Narrative Report from the Victim with proper documentations   Supporting documents (residency, ownership of property/ies, valid damage report)5 MinutesRemelyn V. del Campo
MDRRMO Personnel
TOTAL 5 Minutes

C. RESPONDING TO EMERGENCY AND RELATED CALLS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/INFORMIT WILL TAKE YOUPLEASE APPROACH
Personal appearance/ Call for emergency medical /ambulance serviceDetails of the Incident -Nature of Incident -Place of Incident -Time of Incident -Number of Injured Individuals -If notified to PNP (for public disturbances/ safety issues)  Less than 1 MinuteRemelyn V. del Campo
LDRRMO III
MDRRMO Personnel
TOTAL Less than 1 Minute

D. REQUEST FOR CCTV Footage thru Walk-in

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s logbook and filing request formRequest letter addressed to the LCE allowing them to review the CCTV Footage with complete details of when and where the incident occurred and purpose of the review. 1 Minute  Remelyn V. del Campo
MDRRMO Personnel      
TOTAL 1 Minute

E. REQUEST FOR EQUIPMENT AND/OR WITH OPERATOR

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s and equipment logbook and filing request formRequest letter indicating the name of item/s, number of items to be borrowed,  department or name of the requesting person and date the item was borrowed5 MinutesRemelyn V. del Campo
LDRRMO III
MDRRMO Personnel  
TOTAL 5 Minutes

F. REQUEST FOR TRAINING/DRILLS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s logbookRequest Letter addressed to the LCE and/ or MDRRMO approving the said training/drills  

Note: At least one month before the actual training/drill to transpire  
5 MinutesRemelyn V. del Campo
LDRRMO III
MDRRMO Personnel    
TOTAL 5 Minutes

G. REQUEST FOR COMMUNITY PARTICIPATION

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Register in the visitor’s logbookRequest Letter addressed to the MDRRMO  

Note: At least 2-3 days before the activity  
5 MinutesRemelyn V. del Campo
LDRRMO III
MDRRMO Personnel
TOTAL 5 Minutes

Economic Enterprise Office

ARITAO GROWTH CENTER

A. ISSUANCE OF AGC CLEARANCE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission   2 minutesBerwasan C.  Agmaliw  
2. Verification  of DocumentMayor’s Permit of the previous year, latest OR for Payment of stall rental5 minutes
3. Issuance of  clearance 1 minuteBerwasan C. Agmaliw
Accomplishment Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 8 minutes 

B. APPLICATION FOR AGC STALL – New Applicant

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
1. Client Admission   1 minuteBerwasan C.  Agmaliw  
 2. Verification of DocumentRequest letter5 minutes
3. Approve/disapprove request letter 1 minuteBerwasan C. Agmaliw
Accomplishment Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of  7 minutes

C. ISSUANCE OF CONTRACT OF LEASE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
 Client Admission   2 minutesBerwasan C.  Agmaliw  
Issuance  of Contract of Lease formOfficial Receipt of paid deposit and advance payment of the stall to be occupied.1  seconds 
Signing of the contract of leaseLease of Contract    Local Chief Executive (LCE)  
Accomplishment Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of  3 minutes

D. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMERS WELFARE RIGHTS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
 Admission  and assessment  of client   Formal Complaint  against arrogant and discourteous vendors and market staff Complaint forms and Goods for: Detective weighing scale Spoiled/adulterated /defected products5 minutes  Berwasan C. Agmaliw      
Invite the party’s concerned for the resolution of the issue  1 hour
Record Transaction 10 minutes
Accomplishment Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 1 hour and 15 minutes 

MUNICIPAL PUBLIC MARKET OFFICE

A. ISSUANCE OF MARKET CLEARANCE AND CERTIFICATE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
Client Admission   2 minutes  Federico Tucay  
 Verification of ResultMayor’s Permit of the previous year, latest OR for Payment of stall rental5 minutes
Issue clearance 5 minutesFederico Tucay
Accomplish Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 12 minutes 

B. PROCESS OF APPLICATION FOR MARKET STALLS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
Client Admission   2minutes 
Issue application form  Applicants : Police Clearance Residence Certificate Medical Clearance 4 pcs. – 2×2 picture Duly notarized application form/lease of contract Additional Requirements for Old Occupants :  Surrender Letter of Occupants Retirement of mayors permit Certification of no liability from market and treasurer’s office 1 minutesFederico Tucay  
Receive Accomplish application form for verificationOfficial Receipt5 minutesFederico Tucay  
Approval of the application (you will be notified by the market supervisor) 30 minutesFederico Tucay        
Local Chief Executive (LCE)  
Issuance of Notice of Award of market stall and sign contract of lease  15 minutes
Accomplish Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 53 minutes 

C. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMER WELFARE RIGHT

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH  
Client Admission   2 minutesFederico Tucay
Roel Mangaoang
Ronnie Orara      
 Invite the party’s concerned for the resolution of the issue Complaint Form for Arrogant and Discourteous vendors and market staff Complaint Form and Goods  for : Defective weighing scale Spoiled /adulterated /defective products1 hour
Record transaction  10 minutes 
Accomplish Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 1 hour and 12 minutes

MUNICIPAL ABBATOIR

A. INSPECTION AND CORAL AND FOOD ANIMALS PRIOR TO SLAUGHTER (ANTE-MORTEM INSPECTION)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Present the animal to the slaughterhouse 5 minutesRomeo P. Prado Judy Timbreza  
Inform the Meat Inspector of the origin of the animalIf the animal originates from outside Aritao: Shipping permits Veterinary Health Certificate5 minutes
In case of Large Cattle submit documents for verificationShipping permit Veterinary Health Certificate.

Cert. of Ownership or Cert. of transfer
10 minutes
4. Inspection of the Animals. The Meat Inspector shall conduct inspection of animals 10 minutes /animal
Leave animals in the coral for quarantine purposes 8 hours
Accomplish Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 38 minutes 

B. INSPECTION AND BRANDING OF FOOD ANIMALS CARCASSES AND PARTS (POST MORTEM EXAMINATION)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Inform the slaughter master for inspection and branding         2 minutesRomeo P. Prado
2. Inspection and branding of the carcasses, organ and parts  10 minutes  
Issue Official ReceiptSchedule of Fees: Hogs  Permit to slaughter 10/hog   Slaughter Fee – 20/hog   Coral Fee – 5. Cattle/CArabao Permit to slaughter – 15/cattle  Slaughter Fee – 30/cattle  Coral Fee – 5.005 minutes
Release inspected meatOfficial Receipt3 minutes
Accomplish Client Feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall lobby.

Total Response Time:  Minimum of 20 minutes

COMMUNITY e-CENTER

A. ACCESING INTERNET SERVICES AT ARITAO CeC Information and Communication Technology Center

FEES
TYPE OF USER/INTERNET USERSRATE PER HOUR
Elementary High school College others          Use in excess of one (1) hour10.00/hour 15.00/hour 20.00/hour 0.25/min
PARTICULAR SERVICESRATE PER HOUR
Encoding fee Printing fee   Printing Fee (colored)     Tutorial           Scanning CD Burning  5.00/ hour 6.00/page- short band 8.00/page- long band 10.00/page- short band 15.00/page- long band 30.00 – with graphics 25.00/hour 10.00/image 50.00/CD
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WIILL TAKE YOUPLEASE APPROACH
1. Inquire About Computer Availability and Ask about computer availability of Internet UserValid Identification Card1 minute  Zenaida C. Lor
3. Proceed to Computer Area Use the computer. The staff- in –charge assists client regarding technical adjustments, printing needs and other queries. Depends upon the user  Zenaida C. Lor
4. Payment of Fees After using the computer, clients pays Internet usage and printing fees   1 minute  MTO Staff
TOTAL RESPONSE TIME 3 Minutes

B. PROVISION OF SKILLS (HANDS-ON) TRAINING ON COMPUTER LITERACY (TUTORIAL)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
Sign in Client Log Book Register personal data in the Log book for record purposesValid Identification Card3 minsZenaida C. Lor
Submit/Present Invitation or Notice of TrainingEndorsement Letter from authorized official3 mins.Zenaida C. Lor
Attend Training Proper Depends upon the training programZenaida C. Lor
TOTAL RESPONSE TIME 6 Minutes

General Services Office

A. PROCUREMENT OF OFFICE, JANITORIAL, ELECTRICAL AND OTHER SUPPLIES & EQUIPMENT

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive complete documentsApproved Purchase Request with technical descriptions, authority to purchase2 minutesGSO/ Supply Officer
Canvass for alternative methods 1 daySupply Officer
Procurement Process for Competitive Bidding 26 daysGSO/BAC
Preparation of voucher and its attachments 2 daysSupply Officer
Processing of Voucher 2 daysMBO, MACCO, MO, MTO
TOTAL RESPONSE TIME: Alternative Method: 5 days & 2 minutes and Competitive Bidding: 31 days & 2 minutes

B. ISSUANCE OF OFFICE, JANITORIAL, ELECTRICAL AND OTHER SUPPLIES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive Requisition Issue Slip (RIS)Requisition Issue Slip signed by the Dept. Head of Requisitioning Office2 minutesGSO/ Supply Officer
Check availability of the requested supplies 10 minutesSupply Officer
Release the requested supplies 3 minutesSupply Officer
TOTAL RESPONSE TIME: 15 Minutes

C. PROCUREMENT OF OFFICE, JANITORIAL, ELECTRICAL, EQUIPMENT AND OTHER SUPPLIES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive complete documentsApproved Purchase Request with Technical Descriptions2 minutesGSO/ Supply Officer
Canvass and preparation of voucher Competitive Bidding – days Alternative Method – daysSupply Officer
Processing of Voucher  MBO, MACCO, MO & MTO
TOTAL RESPONSE TIME:

D. REPAIR AND MAINTENANCE (minor repairs) (workplace & street light improvement & maintenance)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive Repair and Request Slip (RRS)Repair and Request Slip (RRS) indicating therein the details/ actions to be performed signed by the Requisitioning Office2 minutesGSO
Conduct pre-inspection and schedule repair 7 minutesMaintenance Personnel
Perform repair Simple – 30 min. Complex – 1 dayMaintenance Personnel
TOTAL RESPONSE TIME: Simple: 39 minutes and Complex: 1 day and 9 minutes

E. REPAIR AND MAINTENANCE (Motorpool – light vehicles & heavy equipment)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive request for repair and/or maintenance worksRepair and Request Slip (RRS) indicating therein the details/ actions to be performed signed by the Requisitioning Office2 minutesGSO
Conduct pre-inspection and schedule repair 12 minutesMotorpool Personnel
Perform repair Simple – 1-3 days Complex – 1-2 weeksMotorpool Personnel
Conduct post inspection after completion of work 12 minutesMotorpool Personnel
TOTAL RESPONSE TIME: Simple: 1-3 days & 26 minuteand Complex: 1-2 weeks & 14 minutes

F. DISPATCHING OF VEHICLE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive approved Travel Order or trip ticketApproved Travel Order or Trip ticket2 minutesGSO
Assign vehicle 5 minutesMotorpool Personnel
Prepare and release gas slip 3 minutesMotorpool Personnel
TOTAL RESPONSE TIME: 10 minutes

G. EQUIPMENT RENTAL (Heavy Equipment)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPERSON RESPONSIBLE
Receive approved request & Schedule heavy equipmentRequest letter approved by the LCE with route slip5 minutesGSO/Motorpool
Pay the required fees at Municipal Treasurer’s Office (MTO)*Schedule of Fees (separate form)5 minutesMTO Staff
Perform workOriginal ReceiptAs requested and paidMotorpool Personnel
Accomplish Client Feedback Form & drop at designated  drop box at the Municipal Lobby.

TOTAL RESPONSE TIME: 10 minutes

Human Resource Management Office

A. PROCESSING OF APPLICATION FOR LEAVE OF ABSENCES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit the accomplished form for processing & approves the computation on the Application for leave2 copies of Application for Leave Form (CSC Form #6, Revised 1984) Medical Certificate for sick leave exceeding 3 days Clearance from Money or Property Accountability if leave will last for 30 calendar days or more  10 minutesMaura P. Lictawa  
Franie A. Dalpig  
2. Released approved Application for Leave 1 dayMaura P. Lictawa
Franie A. Dalpig  
TOTAL RESPONSE TIME: 1 day  & 10 Minutes

B. APPLYING FOR A JOB WITH MUNICIPAL GOVERNMENT

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit ApplicationApplication Letter addressed to  Mayor or Vice-MayorCurriculum Vitae w/ 2×2 PictureDiplomaAuthenticated Transcript of RecordsAuthenticated Certificates of Eligibility, if anyCertificates of Trainings, if anyPerformance Rating (2 Period if government employee20 minutesMaura P. Lictawa
Franie A. Dalpig  
2. Undergo Preliminary Interview 10 MinutesMaura P. Lictawa
Franie A. Dalpig
3. Wait for Notice of Screening  Maura P. Lictawa
Franie A. Dalpig
4. Undergo Human Resource Merit Promotion and Selection Board Screening 1 dayHRMPSB
5. Submission of the Result of HRMPSB Screening of applicants to the Office of the Mayor  Maura P. Lictawa  
TOTAL RESPONSE TIME: 42 Minutes may vary depending on the schedule of screening by the Personnel Selection Board

C. ISSUANCE OF SERVICE RECORD, CERTIFICATE OF EMPLOYMENT & OTHER PERSONNEL RECORDS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Preparation and Approval of document requestedAppointment Certification Fee –P100 for the first request valid for 6 months10 MinutesMaura P. Lictawa
Franie A. Dalpig  
2. Release of Record 3 MinuteMaura P. Lictawa
Franie A. Dalpig
TOTAL RESPONSE TIME: 13 Minutes

D. ISSUANCE OF APPOINTMENT PAPERS OF NEWLY HIRED AND PROMOTED PERSONNEL

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit and accomplished documents to the Human Resource Management OfficeIssuance of appointment papers of newly hired and promoted personnel  7 daysMaura P. Lictawa
Franie A. Dalpig  
2. Approval of Appointment PapersApproved and accomplished requirements for appointment3 daysMunicipal Mayor
Municipal  Vice Mayor
3. Released of Appointment Paper 5 minutesMaura P. Lictawa
Franie A. Dalpig  
TOTAL RESPONSE TIME: 10 days & 5 minutes

REQUIREMENTS

ISSUANCE OF APPOINTMENT PAPERS OF NEWLY HIRED AND PROMOTED PERSONNEL
1. Form33 (Appointment Form)
2. Oath of Office/Panunumpa
3. Updated Form 212 (Personal Data Sheet)
4. Certification from Accountant
5. Certification from Mayor
6. Position Description Form (Signed by the Head of Office)
7. Medical Certificate
8. Drug Test
9. Neuropsychiatric Test (Head of Office and other position which requires said test)
10. Psychology Test (positions which requires said test)
11. NBI Clearance
12. Clearance from money, property &  Work (Transferee)
13. Authenticated License/CS Eligibility
14. Authenticated Transcript of Records or Diploma (1 copy only)
15. Statements of Assets & Liabilities
16. Certificate of Live Birth (PSA) – (Original Appointment)
17. Marriage Contract -if married (Original Appointment)
18. GSIS Policy Contract (Xerox copy, 1 only)
19. Performance rating/s in the present position for 1 year (for promotion)

E. COMPUTATION AND PREPARATION OF VOUCHER FOR TERMINAL LEAVE PAY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit requirements/ needed documents  Computation of terminal leave pay  3 daysMaura P. Lictawa
Franie A. Dalpig
2. Preparation of voucher 20 minutesMaura P. Lictawa
Franie A. Dalpig
Accomplish Client Feedback Form & drop at designated drop box in-front of the Information desk at the municipal hall lobby.

TOTAL RESPONSE TIME: 3 days & 20 Minutes

REQUIREMENTS
 
COMPUTATION AND PREPARATION OF VOUCHER FOR TERMINAL LEAVE PAY
a.    Clearance from money, property and legal accountability.
b.    Certified Photocopy of employees leave card as at last date of service  duly audited by the Personnel Division and COA/
c.   Certificate of Leave Credits issued by the Admin/HRMO Approved leave application
d.    Complete Service Record
e.    Statement of Assets, Liabilities and Networth (SALN)
f.     Certified photocopy of appointment/ NOSA showing the highest salary received if the salary under the last appointment is not the highest.
g.    Computation of terminal leave benefit duly signed/certified by the Municipal Accountant
h.    Applicants authorization (in affidavit form) to deduct all financial obligation with the employer/agency/lgu
i.      Affidavit of applicant that there is no pending criminal investigation or prosecution against him/her (RA No. 3019); and


In case of resignation, employee’s letter of resignation duly accepted by the head of agency.

Investment Promotion Section

A. PROVISION OF TOURUST ASSISTANT AND INFORMATION WHO CAN AVAIL OF THE SERVICE

  1. Tourist and visitors
  2. Other inquiring individual
A. REQUIREMENTS: Written Request (if possible)
B. FEES: None
C. AVAILABILITY OF THE SERVICE: Monday to Friday 8:00 am to 5:00 pm - no noon break
D. HOW TO AVAIL OF THE SERVICE: please follow these steps:
STEPAPPLICANTS/CLIENTSERVICE PROVIDERPROCESSING TIMEPERSON RESPONSIBLE
1Inquiry via:
a. Phone
b. Letter
c. e-mail/e-media
d. Personal (walk-in)
a. Receive and answer client’s inquiry.
b. Provide list or give tourism data or information/brochure

5 mins.

5 mins.


Zenaida C. Lor

Zenaida C. Lor

2Get data/information (and brochure)Log/Record transaction1 min.Zenaida C. Lor
TOTAL RESPONSE TIME: = 6 to11 MINUTES

NOTE: Waiting time is not included in the total response time Please accomplish Client feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall

Municipal Accounting Office

A. PROCESS OF CLAIMS

PLEASE FOLLOW STEPSCLASSIFICATION OF TRANSACTIONIT WILL TAKE YOUPLEASE APPROACH
1. Receive, review, compute and journal claim with complete and signed all supporting documents1. First Salary
2. Promotions & Salary Differentials
3. Terminal Leave
4. Travel Expenses (Domestic)
5. Overtime
6. Purchases
7. Negotiated Contracts-Infra
8. Contract thru Public Bidding-Infra
9. Succeeding payments
10. Payment for Change or extra work order & Contract  Price Adjustment    
11. Final Payment
12. Claims for Repairs  
15 Minutes
10 Minutes
15 Minutes
15 Minutes    
15 Minutes
30 Minutes
20 Minutes  
20 Minutes  
20 Minutes  
20 Minutes              

20 Minutes
20 Minutes
Marilyn O. Serquiña

Marilyn C. Boniol
2. Receive, review, compute, sign and release pre-audited disbursement vouchersAll Transactions15 MinutesEva Socorro M. Peros
Accomplishment Client Feedback Form & Drop in the drop box in front of Information Desk at Municipal Hall lobby.

TOTAL RESPONSE TIME: 3 HOURS AND 55 MINUTES

B. ISSUANCE OF CERTIFICATE OF INCOME TAX WITHHELD TO EMPLOYEES/SUPPLIERS

THE SERVICE:

Government employees/Supplier’s income taxes are withheld pursuant to the National Internal Revenue Code. The Certification of Compensation Payment/Tax withheld is annually/monthly given to show proof that the tax due to employees/suppliers has been paid.

PLEASE FOLLOW STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Sign Client Log Book 2 Minutes/ SupplierVan Reyniel C. Nuto
2. Encode, Sign and release of the document 10  Minutes/ Supplier  

3 Minutes/ Employee
Neliza D. Santiago

Criselda I. Luza
Eva Socorro M. Peros
Accomplishment Client Feedback Form & Drop in the drop box in front of Information Desk at Municipal Hall lobby.

TOTAL RESPONSE TIME: 15 MINUTES

C. ISSAUNCE OF CERTIFICATE OF NET TAKE HOME PAY/GSIS/HDMF/PHILHEALTH PREMIUM IN LOAN REPAYMENTS CERTIFICATE

PLEASE FOLLOW STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Prepare, encode, print, sign and release of certificate

A. Net Take Home Pay
B. GSIS
C. HDMF
D. PHILHEALTH
100.00 Pesos/Certificate              


2 Hours
2 Days
2 Days
2 Hours



Neliza D. Santiago

Criselda I. Luza
Eva Socorro M. Peros
Accomplishment Client Feedback Form & Drop in the drop box in front of Information Desk at Municipal Hall lobby.

TOTAL RESPONSE TIME: 4 WORKING DAYS 4 HOURS AND 5 MINUTES

1. FIRST SALARY

 Appointment duly approved by appointing authority
2. Oath of Office
3. Statement of Assets and Liabilities
4. Certificate of service or daily time record
5. Certificate of Assumption Additional requirements in case of transfer:
     ● Clearance from previous office
     ● Certificate of last salary received from former office verified by auditor

2. PROMOTIONS & SALARY DIFFERENTIALS

1. Approved appointment or notice of salary adjustment
2. Certificate of service or daily time record
3. Certificate of assumption

3. TERMINAL LEAVE

1. Clearance from money, property and legal accountability.
2. Certified photocopy of employees leave card as at last date of service duly audited by the Personnel Division and COA/Certificate of Leave Credits issued by the Admin/HRMO
3. Approved leave application
4. Complete Service Record
5. Statement of Assets, Liabilities and Networth (SALN)
6. Certified photocopy of appointment/NOSA showing the highest salary received if the salary under the last appointment is not the highest.
7. Computation of terminal leave benefit duly signed/certified by the Municipal Accountant.
8. Applicants authorization( in affidavit form) to  deduct all financial obligation with the employer/agency/lgu
9. Affidavit of applicant that there is no pending criminal, investigation or prosecution against him/her (RA no. 3019)
10. In case of resignation, employees letter of    agency

4. TRAVEL EXPENSE (Domestic)

1. Communication/Invitation Letter w/ routing slip
2. Approved Travel Order
3. Approved itinerary of travel
4. Certificate of travel completed
5. Certificate of appearance
6. Tickets/Receipts, if entitled to travel representation allowance

5. OVERTIME

1. Certificate of service or daily time record
2. Authority to render overtime service
3. Accomplishment report signed by employee and supervisor

6. PURCHASE

1. PhilGEPS Certification
2. Approved Purchase/Request Order
3. Original Invoice (Signed by GSO indicating that items are inspected and recorded)
4. Result of test/analysis by proper government agency if articles are subject to test Purchase of goods intended to people
          – Actual attendance
          – List & acceptance of recipients
      Emergency Purchase
          – Certificate of emergency purchase
      Purchase thru exclusive distributors:
          – Certificate of exclusive distributors
          – Certificate that there are no sub-dealers selling at lower prices and that no suitable substitute is available
      Public Bidding:
          – Abstract of bids supported by winning bidder’s offer and bid tenders of others participants
          – Letter of award/acceptance
          – Performance bond of winning bidder

7. NEGOTIATED CONTRACTS-INFRA

1. BAC Resolution of 2 failed biddings
2. Authority to enter into negotiated contract
3. Contract documents and performance bond & contractor’s accreditations
4. Plans and specifications
5. Program of work and detailed cost estimates
6. Notice to commerce work
7. Certificate of acceptance and inspection report

8. CONTRACT THRU PUBLIC BIDDING-INFRA

1. All under no. 7 except authority to enter into negotiable contract
2. Advertisement/call for bid
3. Abstract of bids with winning bidder’s offers and bid tenders of other participants
4. Letter of award/acceptance of bid/proposal
5. Picture of accomplished Work of Project 6. Approved Work suspension (If there’s any)

9. SUCCEEDING PAYMENTS

1. All under no. 8
2. Bill of creditor and progress report of accomplishment
3. Inspection Report

10. PAYMENT FOR CHANGE OR EXTRA WORK ORDER & CONTRACT PRICE ADJUSTMENT

1. All under no. 7, 8 and 9
2. Approved change or extra work order
3. Approved by proper authorities of price adjustment

11. FINAL PAYMENT

1. All under no. 7, 8 and 9
2. Cert. of completion and final acceptance
3. Certification of final inspection & contractor’s affidavit, repayments of laborers and materials

12. CLAIMS FOR REPAIRS

1. All under no. 6
2. Waste material report
3. Certification that damage is due to fair wear & tear not due to negligence
4. Guaranty of the repairman
5. Pre/post-repair inspection by unit auditor if amount is below P 5,000.00 or by COA TPI if amount exceeds P 5,000.00

Municipal Agricultural Office

A. PROVISION OF FARMERS TRAINING/CLASSES/TECHNOLOGY BRIEFING/MEETING ON AGRICULTURE AND FISHERIES

The Municipal Agriculture Office conduct farmers training / classes/ technology briefing. These are based on the priority needs & requests of farmers, fisher folks, women & youth. Among others, training / classes and technology briefing maybe along the lines of:

  1. Integrated pest management (Rice, Vegetables & Fruit trees)
  2. Soil conservation (Integrated Fertility Management)
  3. Rice, Vegetables & Fruit trees Production
  4. Livestock and Poultry Production
  5. Fishpond management (Tilapia and Ulang Production)
  6. Food Processing/Skills Training

          Please contact the Municipal Agriculture Office or the Agricultural Technologist (AT) assigned to your barangays. (As per priority need of the client)

LIST OF AGRICULTURAL TECHNOLOGISTS

BarangayName of Agricultural Technologist
Darapidap, BangananALEXIS O. GAPASIN
Latar, Kirang, BaanREMIGIO B. DE GUZMAN JR.
Poblacion, Tucanon, CanabuanELMER A. ALEMAN
Canarem, BetiDIVINA GRACIA F. PERALTA
Bone South, CalitlitanRYAN OLIVER G. BALUT
Nagcuartelan, Bone North, BaliteJOEL EVANGELISTA
Tabueng, Yaway, ComonCAROL R. QUEZON
Sta Clara, Cutar, Anayo, OcaoTHOMAS JAMES M. ALAMAN

B. PROVISION OF TECHNICAL ASSISTANCE ON CROPS AND FISH PRODUCTION

Agricultural Technologist/Agricultural Extension Worker (AT`s/AEWs) fielded/assigned in the barangays of the Municipality can answer clients` queries regarding;

PLEASE FOLLOW THESE STEPSYOU WILL   NEED TO              PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesAgricultural Technologist
assigned in your barangay
2. Obtain/get information or   technical assistance on: – Crop production technology(Rice, HVCDP)
– Pest & Diseases Management (IPM/SEWS)
– Soil conservation (Integrated Nutrient Management)
– Post-Harvest Facilities – Technology Demonstration Trials (FLE)
– Promotion & Development of Aquaculture Projects
 30 minutesAgriculture Technologist assigned
TOTAL RESPONSE TIME: 32 minutes

C. PROVISION ON TECHNICAL ASSISTANCE ON SOIL ANALYSIS/SOIL CONSERVATION SERVICES

PLEASE FOLLOW THESE   STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Client Admission 2 minutesAssigned Agricultural Technologist
2.Submit collected soil samples for analysisSoil samples are air-dried for 3 days, labeled indicating your name, farm location, area & the crops to be planted2 minutesConcerned Agricultural Technologist
3.Conduct of Soil samples for Analysis through Soil Test Kit (STK) compute fertilizer recommendation based on the results 2 hoursAlexis O. Gapasin
4.Wait for the result of the Soil Analysis
a. thru Soil Test Kit (STK)
b. The Municipal Agricultural Office    brings the samples to the Regional Soil Laboratory for Analysis; and the results are released within the period of one month
 


1 week
1 month




Alexis O. Gapasin
5.Get result of soil analysis at the Municipal Agriculture Office 5 minutes
TOTAL RESPONSE TIME: a) STK 7Days 2 hours 4 minutes b) Soil laboratory-30 days and 5 minutes.

D. PROVISION OF TECHNICAL ASSISTANCE ON VETEINARY/ANIMAL HEALTH MANAGEMENT SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Client Admission In case of home service, schedule the services with the Livestock Inspector at your most convenient time, day and placeLivestock/poultry/ pet for treatment.2 minutes

5 minutes
Norman Jexter D. Flores
Ryan Oliver G. Balut
Joel M. Evangelista
Thomas James M. Alaman
2. Interview/Assessment Give to the Livestock Inspector the necessary information about yourself and the animal (medical history) Scheduled services:
– Next day or any other day most convenient to the owner
– Walk-in clients
– Urgent request         (e.g. calving farrowing, debilitated and accidentally wounded animal) Immediate Response.
 





15 minutes

10 minutes        
2 hours


3. Treatment/Castration Wait while livestock Inspector treats, vaccinate, deworms, and castrate the animal. Further wait for relevant information & prescription of medicine for home medication, if any.  2 hours
4. For vaccination and deworming scheduled dates per barangays is observed as agreed upon by L.Is and Barangay Captains. 1 day  
5. Disperal / redispersal of livestock & poultry 2 hoursRyan Oliver G. Balut
6. Fecalysis 1 hour
TOTAL RESPONSE TIME: 1day 7 hours and 32 minutes

E. PROVISION OF TECHNICAL ASSISTANCE ON THE ESTABLISHMENT OF TECHNOLOGY DEMONSTRATIONS

 CROPS (RICE) 
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesAgricultural Technologist (AT) assigned            
2. Interview/Assessment 10 minutes
3. For immediate services, field monitoring will be conducted, surveillance on pets & diseases.Bring affected plants for disease evaluation10 minutes
4. In case of field service, scheduled the services with the AT at your most convenient time day, and place. 5 minutes
5. For scheduled field services
– Techno Demo lay outing
– Intervention arrangement
– Crop cut supervision/data gathering
Well prepared field
2 hours
2 hours
2 hours
6. Conduct of Field Day cum IEC on latest technologyParticipants; Demo Area for visitation1 day
7. Review Mid-Season & Terminal Reports of Farmer CooperatorResults of Demonstration Trial conducted as to tillers, panicles, height, and crop cut1 day
Accomplish Client Feedback Form & drop box in front of Municipal Public Relations & Information Office at Aritao Municipal Hall.

Total Response Time:     2 days 6 hours 27 minutes
 INTENSIVE HORTICULTURE 
PLEASE FOLLOW THE STEPSYOU NEED TO PRESENT/PAYIT WILL TA1KE YOUPLEASE APPROACH
1. Client Admission 2 minutesRemigio B. De Guzman
2. Interview/assessment Schedule the field services with the AT your most convenient time, day & placeWell prepared field10 minutes
3. For scheduled field services:
– Techno Demo lay outing
– Techno Demo supervision/monitoring
– Field Day
      Participants

2 hours
2 hours
1 day

Total Response Time:       1 day 4 hours 12 minutes
 FISHERIES 
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesElmer A. Aleman
2. Interview/assessment    Schedule the field services with  the AT at your most convenient time, day & place 10 minutes
3. For scheduled field services:
– Pond evaluation
– Seeding/Stocking
– Techno Demo supervision/monitoring
– Field Day
Well prepared pond Participants
2 hours
1 hour
2 hours
1 day
Accomplish Client Feedback Form & drop at designated drop box in front of Municipal Public Relations & Information Office at Aritao Municipal Hall.

Total Response Time:     1 day  5 hours 12 minutes
 FRUIT TREES/NURSERY 
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesRemigio B. De Guzman
Elmer Aleman  
2. Interview/assessment 10 minutes
3. Schedule the field services with the AT at your most convenient time, day & place 
4. For scheduled field services:
– Fruit tree fertilization supervision
– Fruit tree flower introduction supervision
– Techno Demo supervision
– Field Day
Orchard/Nursery    

Participants; demo area for visitation


2 hours

2 hours  

2 hours
1 day
Total Response Time: 1 day 6 hours 12 minutes
 ORGANIC FERTILIZER PRODUCTION 
PLEASE FOLLOW THESE  STEPSYOU WILL NEED TO PRESENT/PAYIT WIIL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesElmer Aleman
Alexis O. Gapasin
Remigio de Guzman
2. Interview/assessment Schedule the field services with the AT at your most convenient time, day & place 10 minutes
3. For scheduled field services:
– Organic Fertilizer formulation (mixing).
– Harvesting/Field day
 

1 day

4 hours
Total Response Time:1 day 4 hours 12 minutes

F. PROVISION OF TECHNICLA ASSISTANCE ON SUPPORT TO DA-RICE PRODUCTION

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission /obtain Leaf Color Chart 2 minutesOfficer of the Day
2. Inteviews/information on rice production 5 minutesAlexis O. Gapasin
3. Signing of forms (5) 5 minutesDivina Gracia F. Peralta
4. Avail/obtain seed 2 minutesRemegio B. De Guzman  
Total Response Time: 14 minutes

G. PROVISION OF TECHNICAL ASSISTANCE IN SUPPORT TO RCEF FARM MECHANIZATION, POSTHARVEST FACILITIES AND IRRIGATION FACILITIES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutesOfficer of the Day
2. Interviews/Assessment 5 minutesNorman Jexter D. Flores
3. Setting of Dates re: submission of filled up forms  Carol R. Quezon
4. Coordination with MO/SB for MOA Signing For Schedule Services 10 minutesNorman Jexter D. Flores
AT, DA-Rep
5. Site validation/evaluation 4 hoursAT assigned
6. Submission of complete documents  Maria Esperanza Balot
7. Submission of Documents to DA-RFO 02Notarial Fee1 dayAT assigned
Accomplish Client Feedback Form & drop at designated drop box in front of Municipal Public Relations & Information Office at Aritao Municipal Hall.

Total Response Time: 1 day 4 hours 17 minutes

H. PROVISION OF TECHNICAL ASSISTANCE IN SUPPORT TO INSTITUTIONAL DEVELOPMENT PROGRAM

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEEASE APPROACH
1. Client Admission 2 minutesOfficer of the Day
2. Interview/Assessment 5 minutes-do-
3. Referral, endorsement 2 minutesMAGRO Staff Concerned
Accomplish Client Feedback Form & drop at designated drop box in front of Municipal Public Relations & Information Office at Aritao Municipal Hall.

Total Response Time: 9 minutes

Municipal Assessor's Office

A. PROCESSING TRANSFER OF REAL PROPERTY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Present/Submit requirements


*If requirements are complete, staff verifies & identifies property number for assessment by the Local Assessment Operation Officer
Deed of Conveyance (Sale, Donation, Quitclaim, etc.)Updated Real Property Tax ReceiptPhotocopy of Title (if titled)Photocopy of previous title to conform right sequence of events for declaration.Copy of approved subdivision/consolidation planOfficial Receipt of transfer taxCertificate Authorizing Registration (CAR) From BIRTax Identification No. of declarant30 Minutes  Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Jolly S. Paringit
2.Pay required fees at MTOOrder of Payment – Php 100.00/copy5 MinutesMTO Personnel
3. Wait while a duly accomplished Field Appraisal & Assessment Sheet together with an updated Tax Declaration is printed.   The Municipal Assessor or authorized signatory reviews and signs recommending approval. 30 Minutes for simple transfer (may vary depending upon the type of transaction: -*Subd. & cons of 10 parcels =7days *Subd. & cons. w/ imp’t.  & requires PIM resection=15days)Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Jolly S. Paringit
Karol Gyle A. Posadas
Corazon M. Caoile  
4.Receive documents for approval & issuance of Tax Declaration to Provincial Assessor’s Office.
-OR-
Get updated/approved owner’s copy of Tax Declarations as scheduled.
Official Receipt2 MinutesJolly S. Paringit
Karol Gyle A. Posadas
TOTAL RESPONSE TIME: 1 Hour 07 Minutes for simple transfer may vary depending on the type of transaction

B. ISSUANCE OF RECLASSIFIED/REASSESSED TAX DECLARATION OF REAL PROPERTY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Present/submit requirement for reviewOwner’s Letter Request Title Latest Real Property Tax Receipt or certificate of payment  3 MinutesJolly S. Paringit
Karol Gyle A. Posadas
2. Conduct of field inspection and verification on the subject property. 4 Hours (May vary depending on the property’s size location, as well as the means of transportation)Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Corazon M. Caoile  
3. Wait while a duly accomplished Field Appraisal & Assessment Sheet together with an updated Tax Declaration is printed.  

The Municipal Assessor or authorized signatory reviews and signs recommending approval.
 30 min for simple transaction (may vary depending upon the volume of transaction)Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Jolly S. Paringit
Karol Gyle A. Posadas
Corazon M. Caoile   
4. Pay necessary fees to MTOOrder of Payment/Php 100.00/copy5 MinutesMTO Personnel
5. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office
-OR-
Get updated/approved owner’s copy of  Tax Declaration as scheduled
Official Receipt2 MinutesJolly S. Paringit
Karol Gyle A. Posadas
TOTAL RESPONSE TIME: 4 Hour 40 minutes may vary depending on the property’s location and the number of clients.

C. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION AND OTHER CERTIFICATIONS

This document is often requested by taxpayer or his authorized representative who wants to secure a certified true copy of Tax Declaration (TD), and other certifications (e.g. landholdings, no real property, non-improvement. etc.,) for personal records or for legal purposes.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Wait while request is verified on the assessment records. A copy of tax declaration and/or certification is printed.

The municipal assessor or authorized signatory reviews and signs the requested tax declaration and/or certifications.
a. Valid ID of the Owner b. Authorization and ID of the property owner together with the requester’s ID are required if the requester is not the owner of the document.  15 min.  Shirley S. Serquiña
Mary Evangeline A. Laguit
Jolly S. Paringit
Karol Gyle A. Posadas
Corazon M. Caoile  
2. Pay required fees at the Treasury OfficeOrder of Payment/Php 100.00/copy5 MinutesMTO Personnel
3. Receive certified true copy of tax declaration and/or certification.Official Receipt2 MinutesJolly S. Paringit
TOTAL RESPONSE TIME: 22 Minutes may vary depending on the number of clients

D. APPRAISAL AND ASSESSMENT OF NEW BUILDING OR MACHINERY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Submit documents for verificationBlueprint of approved building plan or photocopy of building sketch planBuilding permit or occupancy permitSworn Statement of Owner (Notarized)Sales Invoice of machineries5 MinutesJolly S. Paringit
2. Conduct of ocular inspection and appraise the new building or machinery.   4 Hours (May vary depending on the property’s size location, as well as the means of transportation)Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Corazon M. Caoile  
3. Wait for the processing, printing of Field Appraisal & Assessment Sheet and updated owner’s copy of tax declaration.

The Municipal Assessor or authorized signatory reviews and signs the Tax Declaration and Field Appraisal & Assessment Sheet (FAAS)
   30 Minutes  Warlito N. Naval Jr.
Shirley S. Serquiña
Mary Evangeline A. Laguit
Jolly S. Paringit
Karol Gyle A. Posadas
Corazon M. Caoile   
4. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office
-OR-
Get approved owner’s copy of Tax Declaration as scheduled.
 2 MinuteJolly S. Paringit
Karol Gyle A. Posadas
TOTAL RESPONSE TIME: 4 Hours & 37 Minutes may vary depending on property location.

E. VERIFYING PROPERTY LOCATION AND VICINITY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Wait while Tax Mapper identifies property location and a vicinity map is photocopied. 30 MinutesWarlito N. Naval Jr.
Mary Evangeline A. Laguit
2. Pay required fees at the Treasury Office  Php100.00  5 MinutesMTO Personnel
3. An authorized signatory affix his signature on the photocopy of vicinity map.   3 MinutesCorazon M. Caoile  
4. Receive documentOfficial Receipt2 MinutesJolly S. Paringit
TOTAL RESPONSE TIME: 40 Minutes may vary depending on the number of client.

F. PROCESSING OF PATENT/UNTITLED REAL PROPERTY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Present/submit requirements

(If  requirements are complete, staff verifies & identifies property number )
a. Photocopy of Original Certificate of title(Patent)
b. Brgy. Certification of occupancy
c. Survey Plan (approved)
d. DENR Certification of Alienable & Disposable (untitled)
e. Certified true copy of free patent, homestead or miscellaneous sales application from DENR
f. Affidavit of Ownership/Sworn Statement
20 MinutesWarlito N. Naval Jr.
Mary Evangeline A. Laguit
2. Conduct ocular inspection and appraise the newly declared property. 4 Hours (May vary depending on the property’s size location, as well as the means of transportation)Corazon M. Caoile
Warlito N. Naval Jr.
Mary Evangeline A. Laguit
Shirley L. Serquiña
3. Wait for the processing, printing of Field Appraisal & Assessment Sheet and tax declaration.

The Municipal Assessor or authorized signatory reviews and signs the Tax Declaration and Field Appraisal & Assessment Sheet (FAAS)
 30 Minutes for simple transaction (May vary depending on the volume of transaction: – 7 days, 10 parcels   -20 days 30 parcels)Jolly S. Paringit
Shirley L. Serquiña
Mary Evangeline A. Laguit
Warlito N. Naval Jr.
Corazon M. Caoile  
4. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office
-OR-
Get approved owner’s copy of Tax Declaration as scheduled.
 2 MinutesJolly S. Paringit
TOTAL RESPONSE TIME: 4 Hours & 52 Minutes may vary depending on property location & Number of client

G. VERIFYING HISTORY OF REAL PROPERTY TAX ASSESSMENTS OR TAX DECLARATIONS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Present requirementsPhotocopy of the titleLatest owners copy of TDRelated Reference documents5 MinutesKarol Gyle A. Posadas
Jolly S. Paringit
2. Wait while assessment clerk or Record Officer verifies & researches the history of the real property 30 Minutes (May vary depending on revision year)Karol Gyle A. Posadas
Jolly S. Paringit  
3. Pay the necessary fees to MTOOrder of Payment-Php 100.00/copy5 MinutesMTO Personnel
4. Record Officer or Assessment Clerk presents the history of the real property to the client.Official Receipt10 MinutesKarol Gyle A. Posadas
Jolly S. Paringit
TOTAL RESPONSE TIME: 50 Minutes may vary depending on property location & Number of client

Municipal Budget Office

A. REVIEW AND ENDORSEMENT OF BARANGAY BUDGET

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Receive, review and evaluate Barangay Annual/Supplemental Budget with complete required forms/documents for technical Preliminary review and evaluation.Annual Barangay Budget:

1. Transmittal by the Punong Barangay
2. Budget Message
3. Brgy. Budget Authorization Form No. 1 (Brgy. Appropriations Bill/Ordinance)
4. Allocable Budget
5. Brgy. Budget Preparation Form No. 1 (Budget of Expenditures and Sources of Financing – 3 years)
6. Brgy. Budget Preparation Form No. 1A (Budget of Expenditures and Sources of Financing – Budget Year)
7. Brgy. Budget Preparation Form No. 2 (Programmed Appropriation by PPA, Expense Class, Object of Expenditures and Expected Results)
8. Brgy. Budget Preparation Form 2A (List of Projects Chargeable Against 20% Development Fund)
9. Personal Services (PS Summary)
10. Brgy. Budget Preparation Form No. 3 (Plantilla of Personnel)
11. MOOE & Capital Outlay Breakdown
12. Brgy. Budget Preparation Form No. 4 (Statement of Indebtedness)
13. AIP Form No. 1 to 7
14. AIP Summary
15. Brgy. Resolution Approving AIP for the Budget Year
16. BDC Resolution Recommending the AIP to Sangguniang Barangay for Appropriate Action
17. BDRRMC Resolution Recommending to the Sangguniang Barangay for their approval
18. Certificate of Review and Endorsement of GAD Plan and Budget from the DILG
19. Other Certifications Required/needed.
2 daysJoy B. Miranda  
Hermielyn B. delos Reyes  
2. Prepare and submit Preliminary Budget Review Report to the LFC for the issuance of Preliminary Budget Review Action Report 30 minsJoy B. Miranda
Hermielyn B. delos Reyes
Accomplish Client Feedback Form & drop at designated drop box.

TOTAL RESPONSE TIME: 2 days 30 mins.

B. ISSUANCE OF APPROVED WORK AND FINANCIAL PLAN AND ADVICE OF ALLOTMENT

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Submit Work and Financial Plan for review and evaluation.Work and Financial Plan5 minsHermie
Joy
Alvie Meir
2. Review and evaluate Work and Financial Plan of all offices 3 daysHermie
Joy
Alvie Meir

3. Prepare and Issue Advice of Allotment and approved Work and Financial Plan
 3 daysHermie
Joy
Alvie Meir
TOTAL TIME NEEDED: 6 days 5 mins

1. OBLIGATION OF PURCHASE REQUEST, CASH ADVANCES AND ACTUAL EXPENDITURES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Submit Purchase Request/Cash Advance/Vouchers/Payrolls with complete supporting documentsPurchase Request/ Cash Advance Vouchers/Payrolls & Complete Supporting Documents3 minsHermie
Alvie Meir
2. Verify and record of allotment  in the logbook 15 mins  Hermie
Alvie Meir

3. Present to MBO for signing
 5 minsJoy B. Miranda
TOTAL RESPONSE TIME: 23 minutes

2. ISSAUNCE OF STATUS OF APPROPRIATION, ALLOTMENT AND EXPENDITURES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Wait for the issuance of SAAOB to different offices *In case of request…    Request letter5 days    Hermie
Alive Meir  
TOTAL TIME NEEDED: 5 days

Municipal Civil Registrar's Office

A. CHANGE OF FIRST NAME AND CORRECTION OF CLERICAL OR TYPOGRAPHICAL ERROR IN THE CIVIL REGISTRY DOCUMENT

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUOFFICE/ UNIT & PERSON RESPONSIBLE
1. Received / evaluate documents with all the requirementsChange of First Name  5 Minutes  Dennis Antonio
Precila P. Bautista  
2. Prepare the Petitions and issue order of payment 45 MinutesDennis Antonio  
3. Pay the required fees and get official receipt at the Municipal Treasurer’s OfficeOrder of Payment Submit OR and return after 2 to 3 months to follow-up approval of petition5 MinutesMTO Staff  
4. Receive Finality & endorsement of annotated Civil Registry DocumentsAffirmed Petition for Correction and true copy of Certificate of Birth, Certificate of Marriage and Certificate of Death30 minutesPrecila P. Bautista  
TOTAL RESPONSE TIME: 53 Minutes for preparation of petition & 30 minutes for the issuance of finality

REQUIREMENTS:

Requirements: (At least three copies)

a. Certificate of live Birth in PSA Security Paper
b. Certificate of Baptism or School Records (Form 137, diploma)
c. Police Clearance
d. NBI Clearance
e. Employer’s Clearance with no Pending Administrative Case, if employed or Affidavit of No Income/Affidavit of  Unemployment, if not employed

In case of unavailability of any of the above, present any 2 of the following:

a. Voter’s Registration Record/ID or any Valid ID
b. Driver’s License, if applicable
c. Marriage Contract (if applicable)
d. Birth Certificate of Children Business Permit, if self-employed
e. School Clearance with no pending Administrative case, if student

Correction of Clerical Error:

I. Certificate of Live Birth
         – Certificate of Live Birth in PSA Security Paper
         – Certificate of Baptism
         – School Records (form 137, diploma)
         – Marriage Contract, if applicable
         – Marriage Contract, if applicable
         – Birth Certificate of Children, if applicable
Additional requirements for Correction of Parents Name
      – Birth Certificate of Father or Mother
      – Marriage Contract of Parents and Petitioner
      – Birth Certificate of at least 2 Siblings of Petitioner, if applicable
      – Birth Certificate of at least 2 Siblings of Father or Mother
   – Voter Registration Record or valid ID of Petitioner
   – Certificate of Death of father or mother
II. Certificate of Marriage
   – Certificate of Marriage in PSA Security Paper
   – Certificate of Live Birth in PSA Security Paper
   – Certificate of Baptism of Petitioner
   – Birth Certificate of at least 2 Siblings
   – School Records (Form 137, diploma)
   – School Records (Form 137, diploma)
III. Certificate of Death
·   Certificate of Death in Security Paper
·   Certificate of Live Birth in PSA Security Paper
·   Certificate of Death from Hospital
·   Certificate of Burial Rites from Church
·   Certificate of Baptism
Schedule of Fees:
– Change of First Name – P 3,000.00
– Correction of Clerical Error – P 1,000.00

B. APPLICATION FOR MARRIAGE LICENSE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Received and encode accomplished application with the attached requirementsApplication of Marriage License  20 MinutesJayson B. Sagun
Admin. Asst. I

Divina L. Sevilla
Admin. Aide I
2. Review the document and get Order of Payment 3 MinutesJayson B. Sagun
Admin. Asst. I

Divina L. Sevilla
Admin. Aide 1
3. Pay the required fees at the Municipal Treasurer’s Office and present the OR for the releaseOrder of Payment Schedule of Fees:

Marriage Application Fee : Mayor- 650.00
Priest/ Minister/Judge- 450.00
Article 34- 350.00
5 Minutes    MTO Staff  
4. Claim the copy of your Application for Marriage License and confirm schedule of release of Marriage LicenseOfficial Receipt2  MinutesPrecila P. Bautista MCR
TOTAL RESPONSE TIME: 28 Minutes

REQUIREMENTS:

a. Birth certificates of applying  couple
b. Parental Consent for applicant 18- 20 yrs old.
c. Parental Advice for applicant 21-24  yrs. old
Other Requirements:
a. Certificate of Legal Capacity to Contract Marriage, for citizens of   a foreign country
b. Death Certificate of deceased spouse, Decree of Divorce or Annulment, for applicants who has  been previously married
c. Certificate of No Marriage (CENOMAR)
d. Pre-marriage certificate – family planning
e. Pre-marriage counseling

REGISTRATION AND ANNOTATION OF COURT DECISIONS AND LEGAL INSTRUMENTS

For Legitimation of Natural Child:
a. Joint affidavit of  legitimation of parents
b. Certificate of live Birth in PSA Security Paper
c. Marriage Contract of parents
d. Affidavit of paternity if children is not acknowledged
e. Certificate of  No marriage of both parents (CENOMAR)
For Courts Decisions:
a. Certified true copy of the decision and Certificate of Finality
b. National Statistics Office (PSA) photocopy of the affected registry document
c. Certificate of registration issued by the concerned civil registrar where the court order was rendered

C. REGISTRATION OF MARRIAGE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Submit all requirements / Review the documentCertificate of Marriage3 MinutesJayson B. Sagun

Divina L. Sevilla
Get the copy of Certificate of Marriage with Registry Number   2 Minutes  Precila P. Bautista
Dennis U. Antonio  
TOTAL RESPONSE TIME: 5 Minutes

D. REGISTRATION OF BIRTH

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Fill up and submit Birth Information Sheet along with other requirementsFor legitimate child:                  
Certificate of Marriage

For illegitimate child:      
Affidavit of Acknowledgement and Affidavit to Use the Surname of the Father (AUSF)
  10 MinutesJayson B. Sagun
Divina L. Sevilla  
2. Receive the signed order of payment and pay the required feesOrder of Payment Schedule of fees: Secretaries fee-75.00  
Acknowledgement-75.00
AUSF-75.00
5 MinutesMTO Staff
3. Return and claim the copy of the Certificate of Live Birth (Form 102) with Registry Number  Official Receipt  2 MinutesPrecila P. Bautista
Dennis U. Antonio
TOTAL RESPONSE TIME: 15 Minutes

E. REGISTRATION OF DEATH

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Secure Burial Permit at the Municipal Treasurer’s OfficeOrder of Payment5 MinutesAnn May Francia
Melissa Naval
2. Proceed to the MCR Office, fill up and submit the Death Information Sheet along with other requirementsBurial Permit and Barangay Captain Certification of Death15 MinutesJayson B. Sagun  
Divina L. Sevilla  
3. Claim the copy of the Certificate of Death with Registry Number     2 MinutesPrecila P. Bautista
Dennis U. Antonio  
TOTAL RESPONSE TIME: 20 Minutes

NOTE: Delayed Registration for Birth, Marriage and Death Certificate applicants must submit negative result issued by the OCRG- PSA together with all the necessary requirements and shall be claimed after the reglementary ten days posting period.

F. REGISTRATION AND ANNOTATION OF COURT DECISIONS AND LEGAL INSTRUMENTS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Submit all necessary requirementsRegistration and annotation of court decisions and legal instrument    5 MinutesDennis U. Antonio
R.O. III  

Precila P. Bautista
MCR  
2.   Pay the required fess and get official receipt at the Municipal Treasurer’s OfficeOrder of Payment Schedule of fees: Legitimation Fee – P300.00
Annotated Birth Certificate – P150.00
For Court Orders/Decrees Annotation – 150.00
Endorsement- 75.00
    5 MinutesAnn May Francia
Fiscal Exam. I

Melissa Naval
LRCO II
3.   Proceed for the preparation of the annotated civil registry documents.Official Receipt  25 Minutes  Dennis U. Antonio
R.O. III  

Precila P. Bautista
MCR
4.   Get the annotated civil registry documents. 15 MinutesPrecila P. Bautista
MCR  
TOTAL RESPONSE TIME: 50 Minutes

G. CIVIL REGISTRATION DOCUMENTS IN SECURITY PAPER THRU BATCH REQUEST ENTRY QUERY SYSTEM

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Receive BREQS application and issue order of paymentAuthorized Representative of the Document Owner shall present the following: Photocopy of Valid I.D by the document owner and representative. Authorization Letter    3 MinutesDennis U. Antonio
R.O. III  

Jayson B. Sagun
Admin. Asst. I
 
Divina L. Sevilla
Admin. Aide    
2.   Pay the required payment at MTO.Official Receipt Filling Fee: 75.00
PSA Document Birth: 155.00
PSA Document Marriage: 155.00
PSA Document Cenomar: 210.00
5 MinutesMTO STAFF  
3.   Issue claim stub with the specified date of release.Official Receipt2Minutes  Dennis U. Antonio
R.O. III

Jayson B. Sagun
Admin. Asst. I

Divina L. Sevilla
Admin. Aide  
Accomplish Client Feedback Form & drop at designated drop box in-front of Information Desk at the Municipal Hall Lobby.

TOTAL RESPONSE TIME: 10 Minutes

Municipal Engineering Office

A. PROVISION OF ENGINEERING ASSISTANCE ON MUNICIPAL FUNDED PROJECTS

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1. Client Admission 2 minutesEddie J. Crisologo
Alrey A. Baysa
Soledad B. Bautista
Eddie E. Melu
Rex Alvin B. Aliguyon
Edwin F. Dumo
Marvin M. Villoria
Kimberly Joy Española
Eriel Kay G. Atienza
Roxanne C. Zuzon
2. Receive the approved request/work order from the Local Chief ExecutiveApproved Request/Work Order5 minutes

3.Preparation of Program of Works
1. Conduct of project site inspection/field survey
2. Preparation of detailed engineering designs
3. Preparation of detailed cost estimates
 


a.3 working days for simple project  

b.7 working days for complex project
 
c.20 working days for highly technical project
4. Let the requesting party sign the Program Of WorksProgram Of Works5 minutes
5. Prepare Purchase RequestPurchase Request Forma. 15 minutes for simple project
b. 1 hour for complex & highly technical project
 
6. Determination of Fund by the Municipal Budget OfficeFilled-up Purchase Request with Approved POW  
7. Approval of Purchase Request by the Local Chief ExecutiveFilled-up Purchase Request  
8. Conduct of Procurement Process

a. Determination of mode of procurement by the Bids and Awards Committee  
b. Prepare and conduct at least three canvasses and purchase order for non-biddable projects  

c. Conduct of bidding process for biddable projects by the Bids and Awards Committee

1. With Approved Budget of the Contract (ABC) below 1 Million  

2. With ABC of 1 Million and above  
Approved Purchase Request  

       
Filled-up Canvass Forms and Purchase Order        





Bidding Documents




2 working days









(16 calendar days)


(26 calendar days)
           
9.Approval of Purchase Order/Contracts by the Local Chief ExecutivePurchase Order / Contracts  
10. Construction / Implementation of ProjectApproved Program of WorksDepends on the time duration computed in the Program of Works 
11. Prepare Certificate of Completion, Certificate of Acceptance and Billing after the completion of the project 20 minutes 
12. Let the required signatories in the certificate of completion, certificate of acceptance and billing affix their signaturesCertificate of Completion, Certificate of Acceptance, Billing1 Working Day 
Accomplish the client feedback form and drop at the drop box in front of the information desk at the Municipal Hall lobby.

TOTAL RESPONSE TIME:
SIMPLE PROJECTS: Maximum of 6 Working Days & 47 minutes
COMPLEX PROJECTS: Maximum of 10 Working Days & 92 minutes
HIGHLY-TECHNICAL PROJECTS: Maximum of 23 Working Days & 92 minutes

B. PROVISION OF ENGINEERING ASSISTANCE ON BARANGAY FUNDED/SOLICITATION PROJECTS

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1. Client Admission 2 minutesEddie J. Crisologo
Alrey A. Baysa
Soledad B. Bautista
Eddie E. Melu
Rex Alvin B. Aliguyon
Edwin F. Dumo Marvin M. Villoria Kimberly Joy Española
Eriel Kay G. Atienza
Roxanne C. Zuzon
2.Receive request letter of the Barangay Captain / representative / KagawadApproved Request / AIP5 minutes

3.Preparation of Program of Works (POW)

1. Conduct of project site inspection/field survey  

2. Preparation of detailed engineering designs  

3. Preparation of detailed cost estimates
 a. 3 working days for simple project

b. 7 working days for complex project  

c. 20 working days for highly technical project  
4.Let the requesting party sign the Program of Works 1 Minute
5.Monitor projects during construction / implementation  
Accomplish the client feedback form and drop at the drop box in front of the information desk at the Municipal Hall lobby

TOTAL RESPONSE TIME:
SIMPLE PROJECTS: Maximum of 3 Working Days & 8 minutes
COMPLEX PROJECTS: Maximum of 7 Working Days & 8 minutes
HIGHLY-TECHNICAL PROJECTS: Maximum of 20 Working Days & 11 minutes

C. ISSUANCE OF BUILDING PERMITS

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1.Client Admission 2 MinutesEddie J. Crisologo
Alrey A. Baysa
Eddie E. Melu
Rex Alvin B. Aliguyon
Roxanne C. Zuzon              
2.Receive and check Building Permit Requirements    1. Zoning Permit/Clearance

2. Five (5) sets – Duly filled-up Application Forms

3. Photo Copy:
a. If applicant is a registered owner of the lot:
– Tax Declaration
– Current Real Property Tax Receipt
– TCT (photo copy)

b. If applicant is not the registered owner of lot:
– Duly notarized copy of Contract of Lease, or
– Duly notarized copy of Deed of Absolute Sale, or
– Duly notarized copy of the Contract of Sale

4. Five (5) sets of plans and specifications prepared, signed & sealed by licensed professionals

5. Five (5) sets – Design Analysis/Structural Analysis and Bill of Materials signed & sealed by licensed professionals

6. Photo copy of PTR No. & PRC License of professionals who signed in the building plans and specifications

7. Certification or Barangay Clearance

– If applicant is the registered owner of the lot:
Use Barangay Clearance
– If the applicant is not the registered owner of the lot: Use Barangay Certification
15 Minutes      
3.Prepare endorsement letter to be submitted in the Bureau of Fire Protection Office by the client 15 Minutes  Eddie J. Crisologo
Alrey A. Baysa
Eddie E. Melu
Rex Alvin B. Aliguyon
Roxanne C. Zuzon  
4.Evaluate submitted plans in accordance to National Building Code (NBC) 1 Hour
5.Compute and prepare Order of PaymentFire Safety Evaluation Certificate (FSEC) (Amount to pay is based on the total floor area of the building and its ancillary)2 Hours
6.Prepare and issue Building PermitOfficial Receipt  15 Minutes 
TOTAL RESPONSE TIME: 3 Hours & 47 Minutes

D. ISSUANCE OF CERTIFICATE OF OCCUPANCY

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1.Client Admission 2 MinutesEddie J. Crisologo
Alrey A. Baysa
Eddie E. Melu
Rex Alvin Aliguyon
Roxanne c. Zuzon
2. Receive and check Requirements1. Application for Certificate of Occupancy (2 sets)
2. Certificate of Completion (5 sets)
3. Construction Logbook
4. As-Built Plans (If there is any)
5 Minutes
3.Prepare endorsement letter of Certificate of Completion to Bureau of Fire Protection 5 Minutes
4.Inspect the Building  As-Built Plan (If there is revision in the building plan)6 Hours
5. Compute and prepare order of paymentFire Safety Inspection Certificate (FSIC)1 Hour
6. Prepare and issue Certificate of OccupancyOfficial receipt15  Minutes
TOTAL RESPONSE TIME: 7 Hours & 27 Minutes

E. ISSUANCE OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION (CFEI)”

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1.Client Admission 2 minutesEddie J. Crisologo
Alrey A. Baysa
Eddie E. Melu
Rex Alvin B. Aliguyon
Roxanne C. Zuzon
2.Receive and check requirements as to completeness1.     Duly filled up application for Final Electrical Inspection, signed by professional in-charge of installation 2.     Electrical plan, signed and sealed by Professional Electrical Engineer & Registered Electrical Engineer (2 sets) 3.     Barangay Clearance15 Minutes
3.Inspect electrical system & prepare order of payment 6 Hours
4.Prepare and issue Certificate of Final Electrical InspectionOfficial receipt15 Minutes
TOTAL RESPONSE TIME: 6 Hours & 32 Minutes

F. ISSUANCE OF CERTIFICATE OF ANNUAL INSPECTION FOR BUSINESS

PLEASE FOLLOW THESE STEPSNEED TO PRESENT/PAYIT WILL TAKEPLEASE APPROACH
1.Client Admission 2 MinutesEddie J. Crisologo
Alrey A. Baysa
Rex Alvin B. Aliguyon
Roxanne C. Zuzon
2. Receive and check requirements1. Duly filled up application form for Business Permit from Mayor’s Office/Business Permit Licensing Office

2. Certification or Barangay Clearance
– If applicant is the registered owner of the lot: Use Barangay Clearance
– If the applicant is not the registered owner of the lot:         
Use Barangay Certification

3. Sanitary Permit/Health Clearance (Municipal Health Office)

4. Solid Waste Orientation Certificate (Municipal Environmental and Natural Resources Office)

5. Certificate of Zoning Compliance (Municipal Planning and Development Office)

6. Other permits from National Agencies if needed  
15 Minutes
3.Inspect the site, compute and prepare order of payment 6 Hours 
4.Prepare and issue Annual Inspection CertificateOfficial receipt15 Minutes 
Accomplish the client feedback form and drop at the drop box in front of the information desk at the Municipal Hall lobby

TOTAL RESPONSE TIME: 6 Hours & 32 Minutes

Municipal Environment and Natural Resources Office

A. RESPONDING TO ENVIRONMENTAL RELATED CONCERNS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Client Admission 2 minutes  BEVERLY CARBAJAL
2. Submission and assessment of complaint or request and other related documentsA. Written complaint/ request
B. Any supporting document/s and photos
C. Sketch of the location
15 minutesBEVERLY CARBAJAL
3. Conduct of ocular inspection  With other concerned offices and apprehension will be done if necessary. 4 hoursJOSEPH A. COPIÑA
SONNY VILLANUEVA
MARJORIE DE LARA
4. Preparation of action Plan and/ or agreement 2 hours
5. Monitoring and Compliance (onsite) 4 hours
Total Response Time: Minimum of 1 day, 2 hours and 17 minutes

B. MASSIVE INFORMATION EDUCATION CAMPAIGN ON ENVIRONMENTAL LAWS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENTIT WILL TAKE YOUPLEASE APPROACH
1. Client AdmissionApplication form for Mayor’s Permit2 MinutesBEVERLY CARBAJAL
2. Conduct orientation on Solid Waste Management Ordinances, Salient Features of R.A. 9003, RA 9275, RA 9175 and other related environmental laws/ordinances. 15 MinutesJOSEPH COPIÑA
BEVERLY CARBAJAL
MARJORIE DE LARA
SONNY VILLANUEVA
3. Issue Orientation/ Environmental Certificate to complying sector/ establishment prior to issuance of Business Permit.   5 minutesBEVERLY CARBAJAL
Total Response Time: 22 minutes

C. IMPLEMENTATION OF TREE PLANTING PROJECT/S IN RESPONSE TO THE LGU’S GREENING PROGRAM

1. Client Admission 2 MinutesBEVERLY CARBAJAL
2. Submission and review of request, such as:
a. Request for seedlings
b. Request for Co-management area;
c. Request for technical assistance for the proper maintenance and protection of tree plantation; and
d. Request for certificates and other documents
A. Written request
 
B. Any supporting document/s, photos and sketch of the location, if necessary.
5 Minutes



BEVERLY CARBAJAL
3. Evaluation and processing of request. a. 2 Days
b. 2 Days
c. 2 Days
d. 1 Day
JOSEPH COPIÑA
MARJORIE DE LARA
SONNY VILLANUEVA  
4. Issuance of the result of evaluation as per request. 5 Minutes 
Total Response Time: 1 to 2 days and 12 minutes

Municipal Health Office

A. PROVISION OF OUT-PATIENT CONSULTATION

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit Client Interview and asses client 5 MinutesRHM on duty
2. Conduct of consultationAdmission Paper15 minutesDr. Samson S. Valera
MHO
3. Giving of prescribed medicinePrescription paper5 MinutesVictoria A. Sauer
Pharmacist
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME: 25 minutes

B. PROVISION OF WELL-BABY SERVICES

One of the objectives of the LGU’s health program is to immunize children based on the Expanded Program of Immunization.  The service is offered every Wednesday to avoid contamination of communicable diseases from other patients.

NOTE: Vaccines are free of charge.

            Schedule of Vaccination: every Wednesday

Vaccines Available:

  1. BCG
  2. Hepa B
  3. Penta 1, Penta 2, Penta 3
  4. OPV1, OPV2, OPV3/IPV
  5. PCV1, PCV2, PCV3
  6. MCV 1, MCV 2
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/ PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit clientUnder six Card/ Immunization Card5 MinutesMidwife on duty.
2. Accomplish Immunization Card:

a. Baby will be weighed.

b. Immunization Card will be filled up

c. For new clients: Immunization Card will be given
 5 Minutes     


5 Minutes
Midwife on duty  
Elizabeth Jacinto
RHM III
3. Conduct of Immunization and Post Immunization Health EducationUnder six Card /Immunization Card5 Minutes  

5 Minutes
Elizabeth Jacinto
RHM III
TOTAL RESPONSE TIME: 25 Minutes

C. PROVISION OF MATERIAL CARE SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit ClientHome Based
Maternal Record
(HBMR)/ Pink Card
3 MinutesMidwife on duty
2. Accomplish Home Based Maternal Record (HBMR)/Pink Card/ Mother & Baby Book:
a. For new clients -issuing and filling up of the Home Base Maternal Record

b. Weighing

c. Get Vital Signs
 10 MinutesElizabeth Jacinto
RHM III
3. Conduct of prenatal examination:

a. Abdominal Examinations

b. Injection of Tetanus Toxoid vaccine will be done as scheduled

c. Conduct Health Education on Proper Nutrition and

d. Maternal Care

e. Refer Complicated Pregnancies
      HBMR

Laboratory Results/ Ultrasound Results
      20 Minutes      Elizabeth Jacinto
RHM III  


All Midwife on duty.


Dr. Samson S. Valera
MHO
TOTAL RESPONSE TIME: 33 Minutes

D. PROVISION OF INFORMATION ON FAMILY PLANNING

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT /PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client 3 MinutesMidwife on duty
2. Conduct of interview  15 MinutesAll trained midwife.

Elizabeth Jacinto
RHM III

Noimelyn D. Manaligod
Nurse II
3. Conduct of counseling regarding their chosen method of Family Planning 30 minutes -1 hours
TOTAL RESPONSE TIME: 1 hour & 18 Minutes

E. PROVISION OF ANTI-TUBERCULOSIS DRUGS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT /PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client  x-ray film and result if done3 MinutesMidwife on duty
2. Sputum collection 5 MinutesMa. Lorelea Lopez
Med. Tech
3. Receive sputum cup w/ phlegmSputum cup with phlegm5 Minutes
4. Give the result the following day and start treatment:

a. If sputum is positive
– treatment will immediately be started
b. If sputum is negative
– refer for gene x-pert at R2TMC
– if tested positive w/ gene x-pert, start treatment
– if treatment is needed treatment will be started as per doctors order
Result of sputum exam                1 day          








20 Minutes                
Ma. Lorelea Lopez
Med. Tech







Noimelyn Manaligod
PHN
TOTAL RESPONSE TIME: 1 day & 33 Minutes

F. PROVISION OF ANTI-LEPROSY DRUGS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client 3 MinutesMidwife on duty
2. Conduct of assessment:

a. For New Cases -Inquire for the requirements of availing free Leprosy drugs.

b. For Old Cases -Registration/ Admission
Admission Paper15 MinutesNoimelyn Manaligod
PHN  
3. Confirmation of case

a. For New Cases – Signs and Symptoms will be confirmed

b. For Old Cases -Progress of condition will be assessed

For cases with complications – Doctor will assess
 5 MinutesDr. Samson S. Valera
MHO
4. Enrolment of new cases and acquisition of free Leprosy Drugs for old cases and new cases.  Patient will be given schedule of Leprosy drugs intake and be instructed for follow up check-up.Treatment Form7 MinutesNoimelyn Manaligod
PHN
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao.

TOTAL RESPONSE TIME: 30 Minutes

G. PROVISION OF TREATMENT FOR ANIMAL BITES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit and assess client 5 MinutesMidwife on duty
2. Conduct of consultation 5 MinutesDr. Samson S. Valera
MHO

4. Conduct of immunization

a. Get Specific Management

b. Get Treatment Card and instructions for follow-up.
Doctor’s Order of treatment  20 MinutesAll Midwife on Duty

Elizabeth Jacinto
RHM III  
TOTAL RESPONSE TIME: 30 Minutes

H. PROVISION OF MEDICO-LEGAL SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client     – gather data  Request letter for medico-legal from person to be examined10 MinutesMidwife on duty  
2. Conduct of consultation and examination. 10 MinutesDr. Samson S. Valera
MHO
3. Give Medico Legal report.   30 minutesDr. Samson S. Valera
MHO
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME: 50 Minutes

I. PROVISION OF NUTRITION SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT /PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client 3 MinutesMidwife on duty

2. Receive request for information/ service.
 5 MinutesEzra Celine Ibasco
Nutrition Officer
3. Conduct of counseling about proper nutrition. 15 Minutes
4. Registration on the Nutrition Office logbook   3 MinutesEzra Celine Ibasco
Nutrition Officer

Noimelyn D. Manaligod
Nurse II/MNAO
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME26 Minutes

J. ISSUANCE OF MEDICAL CERTIFICATES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client. 3 MinutesMidwife on duty
2. Conduct of:

a. assessment and examinations  

b. issuance of medical certificate
a. Result of Blood Test b. Result of Chest X-ray  
** Laboratory Examination Results
10 minutesDr. Samson S. Valera
MHO
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME:13 MINUTES

K. ISSUANCE OF SANITARY PERMITS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Receive complete documents for verification and assessmentHealth certificate7 MinutesRommel Panugan
RS Inspector  
2. Conduct of health and sanitation reminders and give Sanitary Permit.Official Receipt10 MinutesRommel Panugan
RS Inspector  
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME: 17 Minutes

L. ISSUANCE OF SANITARY PERMITS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/ PAYIT WILL TAKE YOUPLEASE APPROACH
1. Receive Exhumation Request FormDeath Certificate5 MinutesRommel Panugan
RS Inspector
2. Processing of exhumation/ transfer permitExhumation request form Death Certificate10 MinutesRommel Panugan
RS Inspector
3. Give Permit 3 MinutesRommel Panugan
RS Inspector
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME: 18 Minutes

M. PROVISION OF LABORATORY SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client 3 MinutesMidwife on duty
2. Receive Laboratory requestLaboratory request5 minutesMa. Lorelea Lopez
Med. Tech
3. Give order of paymentOrder of payment5 minutesLuzviminda Manaligod
Asst. Treasurer
4. Conduct of specimen collectionOfficial receipt5 minutesMa. Lorelea Lopez
Med. Tech.
5. Conduct of laboratory examination 1 hourMa. Lorelea Lopez
Med. Tech.
6. Give laboratory result 3 MinutesMa. Lorelea Lopez
Med. Tech.
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO building LGU Aritao

TOTAL RESPONSE TIME: 1 hour & 21 Minutes

ServicesPrivateMHO
CBC10050
CBC w/ APC15080
TUBEX TEST700500
HBSag200100
Urine Analysis8040
MALARIAL SMEAR10050
HGB5030
APC HCT8050
FBS120100
Pregnancy test150100
With Phil Health under indigency program is free * Proposed fees are subject to approval of 2009 Revenue Code

N. ISSUANCE OF HEALTH CERTIFICATES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit client 3minutesRommel Panugan      
RS Inspector
2. Register for issuance of Health Certificate.Health Certificate Request form.3 minutesRommel Panugan      
RS Inspector
3. Give order of paymentOrder of payment5 minutesLuzviminda Manaligod
Asst. Treasurer
4. Collect specimenOfficial receipt  5 minutesMa. Lore lea Lopez
Med. Tech.
5. Conduct of laboratory examination:  a. Hepa Test
b. Fecalysis
c. Urinalysis
 1 hourMa. Lore lea Lopez
Med. Tech.
Conduct of:assessment and examinationissuance of Health certificateHealth Certificate request form for Health ID.  

Laboratory result.
10 minutesDr. Samson S. Valera
MHO  
TOTAL RESPONSE TIME: 1 hour & 38 Minutes

O. PROVISION OF DENTAL SERVICES

SERVICES:

Dental Examination

Tooth Extraction (Parot ti Ngipen)

Oral Prophylaxis (Dalus ti Ngipen)

Tooth Fillings (Pasta ti Ngipen)

Availing of Dental Certificates

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT /PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit and interview client 3 MinutesLouie Gumangan
Dental Aide
2. Give order of paymentOrder of payment5 minutesLuzviminda Manaligod
Asst. Treasurer
3. Conduct of:      

a. Tooth examination

b. Tooth extraction if needed.       

c. Post extraction instruction about oral care and prescribe medicine
Official receipt30 minutes – 1 hourDr. Inanama L. Sinuldong
Public Dentist
TOTAL RESPONSE TIME: 38 Minutes – 1 hour & 8 Minutes

DENTAL FEES

Tooth Extraction80.00
Additional Anesthesia25.00
Temporary tooth filling100.00
Permanent filling100.00
Prophylaxis150.00
*Proposed fees are subject to approval of 2009 Revenue Code

MEDICAL FEES

Delivery Room Fee50.00 pesos
Normal Delivery Fee2,500.00 pesos with Medicine
Ambulance Fee4,000.00 pesos (outside the province)
Oxygen Tank Fee200.00 pesos
* Proposed fees are subject to approval of 2009 Revenue Code

P. "PROVISION OF LYING-IN CLINIC/SERVICES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT /PAYIT WILL TAKE YOUPLEASE APPROACH
1. Admit clientHBMR/ Pink card3 minutesAll midwife on duty
2. Conduct of prenatal examination.  

a. Abdominal palpation

b. Vaginal Exam (IE)
Pink Card5 minutesAll midwife on duty.

Dr. Samson S. Valera Jr.
Municipal Health Officer
3. Monitoring and Delivery of the baby Primi gravida
8- 12 hours

Multi Gravida
5 – 7 hours
All Midwife on duty.

Dr. Samson S. Valera Jr.
Municipal Health Officer
4. Give order of payment 

– for clients w/ Philhealth: accomplish requirements
  Order of payment  5 minutesLuzviminda Manaligod
Asst. Treasurer
5. Conduct of discharge and post-partum instructionPresent the official receipt.5 minutesMidwife on duty
Accomplish Client Feedback Form & drop at designated drop box at the information desk MHO Building at LGU Aritao.

TOTAL RESPONSE TIME:

Municipal Planning and Development Office

A. SECURING ZONING CERTIFICATION FOR BUSINESS PERMIT

Please follow this stepsYou will need to present/payIt will take youPlease approach
Receive complete documents & verify as to location of the business in conformity with Zoning OrdinanceBarangay ClearancePrevious Zoning Certification for renewal3 minutesEnP. Amelia B. Penaflor
Planning Officer II
Conduct site inspection if needed 1 dayEnP. Amelia B. Penaflor
Planning Officer II

Neil Christian D. Apolinar
Admin. Aide IV
Client pays required fees at  Municipal Treasurer’s Office (MTO)P 100.00 per certification5 minutesMTO Staff
Processing, approval and  release of CertificationOriginal receipt3 minutesEnP. Amelia B. Penaflor
Planning Officer II

Annie Rose F. Llanera Ph.D.
Mun. Planning & Devt Coordinator
TOTAL RESPONSE TIME: 1 day & 16 minutes

B. PROVISION OF TECHNICAL SERVICES

Please follow this stepsYou will need to present/payIt will take youPlease approach
Receive request and verifyRequest letter10 minutesEnP. Amelia B. Penaflor
Preparation and approval 3 daysEnP. Amelia B. Penaflor

EnP. Annie Rose F. Llanera Ph.D.
Conduct Technical Assistance 5 minutesEnP. Amelia B. Penaflor
TOTAL RESPONSE TIME: 3 days & 15 minutes

C. PROVISION OF TECHNICAL SERVICES THROUGH THE ISSUANCE OF MAPS, SOCIO-ECO DATA AND OTHER DOCUMENTS

Please follow this steps         You will need to present/ PayIt will take youPlease approach
Receive request and verifyRequest Letter3 minutesEnp. Simonette P. Gatchalian
Client pays required fees at the MTOP100.00 per certification or document5 minutesMTO Staff
Preparation, approval & Release of requested documentsOfficial receipt8 minutesEnp. Simonette P. Gatchalian
EnP. Annie Rose F. Llanera Ph.D.
TOTAL RESPONSE TIME: 16 minutes

D. LOCATIONAL CLEARANCE FOR THE CONSTRUCTION OF BUILDING

eceive complete documents and verify as to:completenessconsistency with the approved Land Use Plan and Zoning OrdinanceLocational clearance for the construction of building20 minutesEnP. Amelia B. Peňaflor  
Inspection  of the site 2 daysEnP. Amelia B. Penaflor

Neil Christian D. Apolinar
Client pays required fees at the MTONote: HLURB No. 912 Series of 2013 “ Approving the Revised Schedule of Fees”5 minutesMTO Staff
Processing, Approval & Release of Locational ClearanceOriginal Receipt8 minutesEnP.Amelia B. Penaflor

EnP.Annie Rose F. Llanera Ph.D.
TOTAL RESPONSE TIME: 3 days & 33 minutes

LOCATIONAL CLEARANCE FOR THE CONSTRUCTION OF BUILDING

REQUIREMENTS

  1. Duly accomplished and notarized application form
  2. All of the following requirements relative to right over land:
  3. Electronic copy of certificate of title issued within 30 days by the Land Registration Authority
  4. In the absence of certificate of title in the name of the applicant, submit:

b.1) Certified true copy of Latest Tax Declaration & Tax Clearance

b.2) Affidavit to the effect that:

  • the reason why the property is not yet titled;
  • that the property is situated within alienable and disposable lands and outside land reserved for the public domain;
  • that the property is free from liens and encumbrances;
  • that the property is not tenanted

b.3) duly notarized deed of sale or deed of donation; and authorization to use land, whichever is applicable

  • Vicinity Map showing the existing land uses within the minimum of 100-meter radius from the boundary of the project site
  • Site Development Plan showing the project site lot area boundaries and proposed layout of improvement therein.
  • Bill of Materials and Cost Estimates
  • Environment Compliance Certificate/ Certificate of Non-Coverage
  • Sworn Special Power of Attorney for application filed by authorized representative;

Other additional documents as may be needed for projects of national significance which require a more exhaustive evaluation.

E. QUASI/NON QUASI CERTIFICATION

Please follow this stepsYou will need to present/payIt will take youPlease approach
Receive duly accomplished and completed requirements for verification based on approved land use and Zoning OrdinanceRequest Letter from the surveyor/ Lot owner Lot PlanTax Declaration and Latest Tax Receipt7  minutesEnP. Amelia B. Peῆaflor  

Neil Christian D. Apolinar
Actual site inspection 1 dayNeil Christian D. Apolinar
Client pays required fees at MTOP100.00 Certification Fee5 minutesMTO Staff
Preparation, approval & release of documentsOriginal receipt5 minutesEnP. Amelia B. Peῆaflor  

EnP, Annie Rose F. Llanera, Ph.D.
TOTAL RESPONSE TIME: 1 day & 17 minutes

F. CERTIFICATION OF ROAD-RIGHT OF WAY

Please follow this stepsYou will need to present/payIt will take youPlease approach
Receive complete documents and verifyRequest Letter from the Surveyor/lot OwnerLot PlanTax DeclarationLatest Tax Receipt5 minutesEnP. Amelia B. Peῆaflor
Zoning Inspector Designated
Site inspection as to plan 1 dayEnP. Amelia B. Peῆaflor  

Neil Christian D. Apolinar
Client pays required fees at MTOP100.00 Certification Fee5 minutesMTO Staff
Preparation, approval and Release of CertificationOriginal receipt8 minutesEnP. Amelia B. Peῆaflor  

EnP. Annie Rose F. Llanera Ph.D.
TOTAL RESPONSE TIME: 1 day & 18 minutes

Municipal Social Welfare and Development Office

A. PROVISION OF ASSISTANCE FOR INDIVIDUAL IN CRISI SITUATION (AICS)

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by  client 2 minutesMSWDO Staff
Assessment/ recommendation and preparation of documents for approval of Mayora. Certificate of Indigency duly signed by the Punong Brgy. b. Medical Certificate /Abstract c. Hospital Bill d. Prescribed medicines e. Personal Letter25 minutesMarilyn. B. Pascual
Nancy D. Acenas                    
Trifena A. Bano,  
Arline T. Nebre             
Janice Buguina  
Madona M. Alaman,                    
Mary Joy Cudiaman
Jan Patrick Reganit
Release the check from MTO  and sign acknowledgement receipt  Russelle Tapaoan

MTO Staff
Total Response Time: 27 minutes

B. ISSUANCE OF CERTIFICATE OF INDIGENCY

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by  client 2 minutesMSWDO Staff
Assessment and preparation of documents for signing of Mayor Certificate of indigency duly signed by the Barangay Captain  15 minutesMSWDO Staff  
Release Certificate of Indigency. 2 minutesMSWDO Staff  
Total Response Time: 19 minutes

C. CONDUCT OF PRE-MARRIAGE COUNSELING

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in  Log Book by  client 2 minutesMSWDO Staff
Assess accomplished Pre-evaluation Marriage Counseling Application forma. Endorsement from the MCR b. Parent’s consent for the marrying minors c. Certificate of No marriage15 minutesJanice Buguina
Nancy D. Acenas
Conduct Pre-Marriage Counseling Seminar  every Tuesday    Both the marrying    couples2 hoursNancy D. Acenas  
Release  Pre-Marriage Certificate after the seminar   2 minutes
Total Response Time: 2 hours & 19 minutes  

D. CONDUCT COUNSELING FOR VICTIMS OF VIOLENCE AGAINST WOMEN & CHILDREN

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in log book by client 2 minutesMSWDO Staff
Interview / Assessment  clientReferralsProof of evidence / pictures/ self1 hourMarilyn B. Pascual    
Nancy D. Acenas
Assist to secure important documents of the victimsBirth CertificateMarriage contractMedical Certificate25 minutes  Marilyn B. Pascual
Nancy D. Acenas  
4.Endorse / Prescribed for Barangay Protection Order (BPO)  Marilyn B. Pascual
Nancy D. Acenas
5.Assist  victims and rescue / file case to PNPa. Birth certificate b. Medical certificate5 hoursMarilyn B. Pascual    
Nancy D. Acenas
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time:6 hours & 27 minutes

E. ISSUANCE OF SENIOR CITIZEN’S IDENTIFICATION CARD

THE SERVICE:

Senior Citizen’s Card is issued to all residents aged 60 years & above to avail of their benefits and privileges of 20 % discounts as provided in the Expanded Senior Citizens Act of 2003 (RA 9257).

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by client 2 minutesLuisa Hora
OSCA Aide
Assessment and preparation of ID and purchase bookletCommunity Tax Certificate              2 pcs 1 x 1 I.D PictureBirth certificate /                                Marriage contractDuly accomplished Application Form20 MinutesMarcelina F. Sion          
OSCA Head               

Luisa Hora,      
OSCA Aide

Madona M. Alaman
 Release Senior Citizen’s I.D Card and purchase  booklet 2 minutesLuisa Hora
OSCA Aide
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 24 minutes

F. ISSUANCE OF PWD IDENTIFICATION CARD

THE SERVICE:

All Persons with Disabilities of Aritao regardless of age can avail Identification Card for their benefits and privileges of 20% discount as provided in RA 9442.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by client 2 minutesJanice Buguina
Assessment and preparation of PWD ID and purchase bookletMedical Certificate 2 pcs 1 x 1 I.D PictureResidence CertificateDuly accomplished PWD Application Form20 minutesJanice Buguina
Release PWD I.D Card & purchase  booklet  2 minutesJanice Buguina
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 24 minutes

G. ISSUANCE OF SOLO PARENT IDENTIFICATION CARD

The Solo Parent Identification Cards are issued to beneficiaries who wish to avail of benefits embodied in the Solo Parent Welfare Act. 8972.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by the client 2 minutesMSWDO Staff
Assessment / validation of documentsBirth Certificate / Baptismal Certificate of Child/ childrenCourt Decision of Annulled MarriageDeath Certificate of SpouseCertificate of No-Marriage ( CENOMAR)Certification of abandonment from Brgy. CaptainApplication form duly accomplished by the applicant15 MinutesMarlyn B. Pascual
Trifena A. Bano
Janice B. Buguina    
3. Undergo home visitation for validation 1 monthMarilyn B. Pascual  
4. Release  ID Card 2 MinutesTrifeña A. Bano  
Janice B. Buguina
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 1 month & 19 minutes

H. PREPARATION OF SOCIAL CASE STUDY

A requirement for families who wish to avail of financial,  medical assistance, and wheel chairs from Philippine Charity Sweepstakes Office and other concern agencies.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by client 2 minutesMSWDO Staff
Interview client for the  preparation Social Case Study ReportPersonal Request letter to PCSO Medical Abstract /Clinical AbstractCertificate of Indigency from the  Punong BarangayHospital Statement of Account35 minutesMarilyn B. Pascual
MSWDO

Nancy D. Acenas
SWO I
Undergo home visitation for validation 3 daysMarilyn B. Pascual

Nancy D. Acenas
Release social case study report 2 minutesMSWDO Staff
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 3 days & 39 minutes

I. DISASTER-EMERGNECY RELIEF ASSISTANCE

Provisions of immediate assistance through food relief and other needs to victims suffering from the effects of disaster.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Receive report from the barangay  Brgy. Council
Assessment of masterlist of victims (totally /partially damaged house)List of victimsReferral letter of the barangay captain1 hourTrifena A. Bano        
Arline T. Nebre     
Madona Alaman  
Janice B. Buguina
Distribute disaster emergency relief goods 3 hoursMarilyn B. Pascual / MSWDO Staff
Post Disaster Relief Operation: Undertake assessment and evaluate client     2 hoursBrgy.Council

Marilyn B. Pascual / MSWDO Staff
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 6 hours

J. ISSUANCE OF PHILHEALTH INSURANCE

Provision of Philhealth Medicare Para Sa Masa to avail the basic package of personal health services to marginalized people as mandated by R.A. 7875.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by client 2 minutesMSWDO Staff
Verify requirements and preparation of Certificate of EligibilityBirth Certificate of  Children /ParentsMarriage certificate   Death Certificate of Spouse Philhealth Member Registration  Form duly accomplished by the Applicant10 MinutesTrifena Bano              
Arline T. Nebre               
Janice Buguina
3.Wait for the release of the MDR  PHILHEALTH staff
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.
Total Response Time: 12 Minutes

K. ISSUANCE OF SOLICITATION PERMIT

Solicitation permit is issued to groups of individuals who wish to conduct fund raising activities for charitable or public welfare purposes.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in Log Book by client 2 minutesMSWDO Staff
Assessment of complete requirements                    Application for Solicitation Permit from the head of OrganizationConstitution & By-LawsBoard Resolution duly NotarizedPledge of CommitmentList & Profile of Members of the Governing BoardSample of Raffle TicketsComments & RecommendationsWork & Financial Plan on Public Utilization10 minutesMarilyn B. Pascual      
Trifeña A. Bano
Madona M. Alaman  
Pay the required fee at the MTOOrder of payment Solicitation permit fee = Php 300.003 minutesMTO personnel
Release Solicitation PermitOfficial Receipt of Solicitation Permit fee10 minutesMarilyn B. Pascual  
Trifeña A. Bano
Madona M. Alaman
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time: 25 minutes

L. MINORS TRAVELLING ABROAD

Assistance given to minors who wish to travel abroad to avoid child trafficking.

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
Sign in log book by client 2 minutesMSWDO Staff
Assess complete requirementsAffidavit of SupportParent’s consent notarizedBirth CertificateMarriage Contract of ParentsPassport Application form duly filled-up15 minutesMarilyn B. Pascual
Client shall present the complete document to the SWAD for endorsement or approval by the Reg. Director of the DSWD Region 02, Tuguegarao City for the approval of permit to travel by the minor.All documents stated above Brigida Lorenzo, RSW
DSWD  FO- 02
Accomplish Client Feedback Form and drop at the drop box in front of Information Desk at the Municipal Hall lobby.

Total Response Time:  17 minutes

Municipal Treasury Office

A. COLLECTION OF REAL PROPERTY TAXES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive the required document for verification and compute  tax dueNotice of Assessment and  Tax Bill or Tax Declaration from the Assessor’s  Office  or Previous tax receipt if there is any     5 minutesMeliza P.Naval
Ann May F. Francia
Rodel P. Fabian
Emilio Ronilo M. Orara
Roel Q. Mangaoang
Nancy F. Española
Russelle R. Tapaoan
Jason B. Caguioa
Sheryl S. Soriano
2. Issue Official receipt and receive payment

Note:   For check payments only Manager’s check or demand draft are accepted
Basic Real Property Tax = Assessed Value x 1%

Special Education Fund Tax = Assessed Value x 1%  
5 minutes
TOTAL RESPONSE TIME: 10 minutes

Payment of Real Property Taxes in Installments

  • 1st Installment – on or before March 31
  • 2nd Installment – on or before June 30
  • 3rd Installment – on or before September 30
  • 4th Installment – on or before December 31

Discount:

     15% advance payment

     10% prompt payment            

 Interest on Unpaid Real Property Tax 2% per month but not to exceed 72%

B. ISSUANCE OF COMMUNITY TAX CERTIFICATE

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Interview/Assess and prepare CTCFor individual (Personal only)
For businesses (Personal & Gross Income)
3 minutesMeliza P.Naval
Ann May F. Francia
Rodel P. Fabian
Nancy F. Española
Russelle R. Tapaoan
Jason B. Caguioa
Sheryl S. Soriano
Armin L. Ceril
2. Issue  Community Tax Certificate(BIR Form 0016) and receive paymentBasic:
For individuals – P 5.00 + P 1.00 for every 1,000.00 gross income

For Corporation – P500.00 + P2.00 for every P5,000.00 gross income.
3 minutes
TOTAL RESPONSE TIME: 6 minutes

Community Tax Certificate(Cedula) is due on the first day of each year. It shall not be paid later than the last day of February each year. Penalty of 2% per month shall be imposed starting  March 1 up to the end of the year.

C. COLLECTION OF BUSINESS TAX

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive and review Application Form, assess taxes, fees and chargesDuly Filled –up Application Form with necessary requirement
– Barangay clearance
– Fire Inspection Fee
– Zoning Clearance
– Sanitary Permit
– Community Tax Certificate
– For renewal (Latest Mayor’s Permit)
10 minutesAnn May F. Francia
Russelle R.Tapaoan
Emilio Ronilo M. Orara
Roel Q. Mangaong
Armin L. Ceril  
2.Issue Official Receipt, receive payment and release business plate and sticker (for new business) and sticker(for business renewal)  For Installment:
1st Installment: – on or before February 20
2nd Installment – on or before April 20
3rd Installment – on or before July 20
4th Installment-on or before October 20
5 minutesAnn May F. Francia
Russelle R.Tapaoan
Emilio Ronilo M. Orara
Roel Q. Mangaong
Armin L. Ceril
TOTAL RESPONSE TIME: 15 minutes
  • Shall be paid within the first 20 days of January.
  • Failure to pay within the time required shall subject the taxpayer to a surcharge of twenty five (25%) of the original amount

D. ISSUANCE OF CASH TICKETS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Assess the occupied spaceOccupied space and volume of products2 minutesEmilio Ronilo M. Orara
Roel Q. Mangaoang
Armin L. Ceril
2.Issue Cash Tickets and receive payment– P 5.00 per square meter
– P 5.00 per sack of product(wholesaler)
– P 5.00 per square meter per day of operations(open space)  
3 minutes
TOTAL RESPONSE TIME: 5 minutes

E. REGISTRATION AND TRANSFER OF LARGE CATTLE/BRANDING

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive,evaluate the requirement, and prepare document (Accountable form)For Registration of Ownership and Late Registration of Ownership:

Sketch duly signed by Brgy. Captain, Official Receipt from Barangay concerned.
Required Fee: P 100.00

For Late Registration-3 years old and above
Required Fee: P 200.00

For Transfer of Ownership:
Certificate of Ownership Required Fee: 100.00

For Branding:
Brand Mark Required Fee: P 200.00
10 minutes                Ann May F. Francia
Rodel P. Fabian
Russelle R.Tapaoan
Jason B. Caguioa
Sheryl S. Soriano  
3. Process and  signing of accountable form by the authorized signatoryAccountable Form 1.Sangguniang Bayan  Secretary

2. Municipal Mayor
4. Issue Official Receipt, receive payment and release of document (Accountable Form) 5 minutesAnn May F. Francia
Rodel P. Fabian
Russelle R.Tapaoan
Jason B. Caguioa
Sheryl S. Soriano
TOTAL RESPONSE TIME: 15 minutes/time varies

F. ISSUANCE OF MOTORIZED TRICYCLE OPERATORS PERMIT (MTOP)

 FOR NEW APPLICANT 
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive required documents for verification, fill-up and sign application form   – Membership accreditation from TODA(Tricycle Operator and Drivers Association)

– Official Receipt(OR) and  Certificate of Registration(CR)
– Community Tax Certificate(cedula)
5 minutesRodel P. Fabian
Russelle R. Tapaoan
Jason B. Caguioa
2. Issue Official Receipt, receive payment and release of sticker 5 minutesRodel P. Fabian
Russelle R. Tapaoan
Jason B. Caguioa
3. Processing of  MTOP signed  by the authorize signatory  Committee Chairman on Transportation and Communication and Municipal Mayor
4. Release Mayor’s permitOfficial Receipt3 minutesRodel P. Fabian
Russelle R. Tapaoan
Jason B. Caguioa
TOTAL RESPONSE TIME:  13 minutes
 FOR RENEWAL 
PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive required documents for verification   – Membership accreditation from TODA(Tricycle Operator and Drivers Association
– Community Tax Certificate(cedula)
      3 minutesRodel P. Fabian
Russelle R. Tapaoan
Jason B. Caguioa
2. Issue Official receipt and receive payment and release sticker 5 minutes
TOTAL RESPONSE TIME: 8 minutes

G. COLLECTION OF FEES AND CHARGES AND OTHER MISCELLANEOUS FEES

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1.Receive Order of PaymentOrder of Payment from concerned offices2 minutesMeliza P. Naval
Ann May F. Francia
Rodel P. Fabian
Nancy F. Española
Russelle R. Tapaoan
Jason B. Caguioa
Sheryl S. Soriano
2. Issue Official receipt and receive payment 3 minutes
TOTAL RESPONSE TIME: 5 minutes

H. PREPARATION AND ISSUANCE OF CHECKS

PLEASE FOLLOW THESE STEPSYOU WILL NEED TO PRESENT/PAYIT WILL TAKE YOUPLEASE APPROACH
1. Receive complete and approved voucherComplete/Approved Voucher3 minutesRusselle R. Tapaoan
2. Prepare checksApproved Voucher5 minutes/checkRusselle R. Tapaoan
3. Endorse vouchers with attached checks to Accounting Office for the preparation of Accountant’s adviceApproved Voucher Mun. Accounting Office
4. Signing of check by the authorized signatoryApproved Voucher Municipal Mayor  
5. Signing, record and release of check   5 minutesJesusa V. Calica
Russelle R. Tapaoan
Meliza P. Naval
Accomplish Client Feedback Form & drop at designated drop box infront of Information Desk at the Municipal Hall Lobby.

TOTAL RESPONSE TIME: 13 minutes