CITIZEN’S CHARTER
Office Of The Mayor
A. ISSUANCE OF MAYOR’S CLEARANCE, JOB RECEMMENDATIONS AND CERTIFICATIONS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit documents for verification – Staff issues order of payment of requirements are complete – For job recommendations the staff prepares it immediately of requirements are complete. | Requirements and Fees: Mayor’s Clearance & Certification fee ₱ 100.00 a. Barangay Clearance b. Residence Certificate Job Recommendations fee ₱100.00 a. Any of the following credentials; b. Certificates of eligibility if any c. Certificate of employment if any d. Barangay Clearance | 3 minutes | Cyprus Will C. Cardenas Mark Anthony Rimas Ronabelle Bautista |
| 2. Pay the required fee at Municipal Treasury Office. | Order of Payment | 5 minutes | Revenue Collection Clerks |
| Return to the Mayor’s Office for the processing and release of Clearance or Certification. | Official Receipt | 3 minutes | Cyprus Will C. Cardenas Mark Anthony Rimas Ronabelle Bautista |
B. PROCESSING OF ARITAO SCHOLARSHIP APPLICATION
| PLEAE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive scholarship application form | a. Certification from the Barangay Chairman that the Applicant is a bonafide resident of the barangay for at least one (1) year and has no derogatory records. b. Form 138(General Average of at least 83%) no grade lower than 80%. c. Form 138 for non – degree course. d. Certification from high school Principal that the Applicant is eligible for college education and of Good Moral Character. e. Affidavit executed by one of the applicant’s parents or legal guardian that their combined annual income is less than sixty thousand pesos (₱60,000.00) and they do not have any real estate property with fair value of more than one (₱175,000.00). f. Xerox copy of Certificate of Live Birth or Baptismal Certificate g. Xerox copy of School Identification Card. | 1 Minute | Cyprus Will C. Cardenas |
TOTAL RESPONSE TIME: 1 minute
C. ISSUANCE OF ENDORSEMENT LETTER FOR LIVELIHOOD ASSES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Present requirement and undergo interview | a. Barangay Clearance | 3 Minutes | RONABELLE BAUTISTA |
| 2. Wait for the processing and releasing of letter of endorsement. | b. Barangay Certification that the client is presently engaged in a business. | 5 Minutes |
D. LENDING OF MUNICIPAL AMBULANCE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Inform personnel In-charge the details and fill up Agreement of Use. | 3 Minutes | CYPRUS WILL C. CARDENAS | |
| 2. Get processed Agreement of Use and Order of Payment. | Schedule of Fees: a. Within the municipality – free b. Within the province – free c. Outside the province – ₱ 4,000.00 (Baguio, Tuguegarao & Metro Manila plus ₱500.00 per additional day & every fraction thereof | 1 Minute | RONABELLE BAUTISTA |
| 4. Pay the required fees at the Treasury Office. | Order of Payment for ambulance | 5 Minutes | LUZVIMINDA M. MANALIGOD |
| 5. Sign Agreement of Use | Official Receipt | 1 Minute | CYPRUS WILL C. CARDENAS |
| 6. Get Service Order | 1 Minute | CYPRUS WILL C. CARDENAS |
E. ISSUANCE OF MAYOR’S PERMIT (Travel, Burial, Exhume, Transfer of Cadaver, Transfer of Furniture and Fixtures)
| PLEASE FOLLOW THESES STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit required documents and get order of Payment | Requirements: 1. Permit to Travel: Vehicle Registration & Driver’s License 2. Permit to Exhume: Death Certificate, Request Letter & Sanitary Permit 3. Transfer of Cadaver: Request Letter & Death Certificate 4. Transfer of Furniture and Fixture: Barangay Certification & Police Clearance | 3 Minutes | CYPRUS WILL C. CARDENAS MARK ANTHONY RIMAS RONABELLE BAUTISTA |
| 2. Pay the required fee at the Municipal Treasurer’s Office | Schedule of Fees: Permit to Travel: 100.00 Burial Permit: 100.00 Transfer of Cadaver: 500.00 Permit to Exhume: 500.00 Transfer of Furniture: 100.00 & Fixtures | 5 Minutes | RUSELLE R. TAPAOAN MTO PERSONNEL |
| 3. Go back to Mayor’s Office for the release of Mayor’s Permit | Official Receipt | 2 Minutes | CYPRUS WILL C. CARDENAS |
TOTAL RESPONSE TIME: 10 minutes
| Interview/assessment Schedule the field services with the AT your most convenient time, day & place | Well prepared field | 10 minutes |
| For scheduled field services: – Techno Demo lay outing – Techno Demo supervision/monitoring – Field Day | Participants | 2 hours 2 hours 1 day |
TOTAL RESPONSE TIME: 1 day 4 hours 12 minutes
Sangguniang Bayan Office
A. SECURING OF FRANCHISE/ PROCESSING OF RENEWAL AND TRANSFER OF OWNERSHIP OF TRICYCLE FRANCHISE
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit duly filled-up application form and requirements for review. | Accomplished and duly notarized application form by the operator and complete documentary requirements | 5 Minutes | Manny P. Ferrer Robert Peñaflor Domingo Castillo, Jr. |
| 2. Wait for the preparation of the franchise and get order of payment | 5 Minutes | Manny P. Ferrer | |
| 3. Pay the required fees at the Municipal Treasury Office | Order of payment | 5 Minutes | MTO Personnel |
| 4. Wait for review, approval and signing of Franchise by the Committee on Transportation | Official receipt | 1 Day | Chairperson, Committee on Transportation Johanna Marie A. Dasayon |
| 5. Issuance of MTOP Original- Owner’s Copy Duplicate- LTO Copy Triplicate- File Copy | Official Receipt | 5 Minutes | Manny P. Ferrer |
| REQUIREMENTS/ SUPPORTING DOCUMENTS | SCHEDULE OF FEES |
| A. SECURING OF FRANCHISE(new): a. Barangay Clearance b. Community Tax Certificate (cedula) c. Mayor’s Permit (Original) d. Application for Franchise e. Official Receipt/Certificate of Registration of motorcycle (Original & Xerox) f. Certification from TODA B. RENEWAL: a. Barangay Clearance b. Community Tax Certificate (cedula) c. Previous Mayor’s Permit (Original) d. Previous Franchise (Original) e. Official Receipt/Certificate of Registration of motorcycle (Original & Xerox) f. Certification from TODA C. TRANSFER: a. Items a to e of renewal b. Item b of change motor c. Deed of Absolute Sale/Donation (Note: Transfer should be whole unit (motorcycle and sidecar). Body number transfer is prohibited. a. Franchise Surrender Form (Dropping Fee) Note: Previous body number will be cancelled. | New Franchise Filing Fee – P250.00 Franchise Fee – P50.00 Renewal Fee- P 50.00 Annual fee for two (years) For Transfer: Dropping Fee- P100.00 |
B. LEGISLATIVE ENACTMENT SERVICES
1. ACCREDITATION OF NON-GOVERNMENT ORGANIZATIONS (NGOS) AND PRIVATE ORGANIZATIONS (POS)| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| Submit requirements for review | Complete documentary requirements | 5 Minutes | JANE D. MIRANDA Chairperson- Committee On Peoples’ Participation |
| Legislative Action/ Process | 3 Regular Sessions (equivalent to 15 working days) | Municipal Vice Mayor and the Sangguniang Bayan Members Johanna Marie A. Dasayon |
| REQUIREMENTS/ SUPPORTING DOCUMENTS |
| a. Application Letter b. Duly Accomplished Application Form c. Board Resolution Signifying intention for accreditation d. Duly Certified Photo Copy of Certificate of Registration (SEC, DOLE, CDA, DSWD) e. List of Current Officers and Members f. Annual Accomplishment Report/List of projects and activities for the immediate preceding year g. Financial Statement for the immediately preceding year, certified by an Accountant or Audited by the Association’s Auditor h. Minutes of the annual/organizational meeting i. Duly Certified Photo copies of Constitution and By-Laws or Articles of Incorporation j. Certification from the Punong Barangay |
ISSUANCE OF THE RESOLUTION AND CERTIFICATE OF ACCREDITATION
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | RESPONSIBLE |
| 1. Follow-up the status of application | Request letter | 2 Minutes | JANE D. MIRANDA |
| 2. Secure approved resolution/ and Certificate of Accreditation | 3 Minutes | LENY G. NIBRE Johanna Marie A. Dasayon |
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit requirements for review | Complete documentary requirements | 5 Minutes | JUNE LYNNE S. SANTIAGO Chairperson- Committee On Land Use |
| 2. Legislative Action/ Process | 3 Regular Sessions (equivalent to 15 working days) | Municipal Vice Mayor and the Sangguniang Bayan Members Johanna Marie A. Dasayon |
| REQUIREMENTS/ SUPPORTING DOCUMENTS |
| a. Request Letter b. Subdivision Plan c. Title or Tax Declaration of the property |
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit requirements for review | Complete documentary requirements in 2 copies | 5 Minutes | LENY G. NIBRE |
| 2. Legislative Action/ Process | 30 days to take action upon receipt hereof | Municipal Vice Mayor and the Sangguniang Bayan Members Johanna Marie A. Dasayon |
NOTE: Wait for 30 days for the Legislative Process and for the transmittal of the approved resolution.
| REQUIREMENTS/ SUPPORTING DOCUMENTS |
| a. Transmittal letter duly signed by the Barangay Secretary b. Certification from the Secretary that a Public Hearing was conducted c. Minutes of the Public Hearing d. Attendance sheet of Public Hearing e. Copy of the Ordinance |
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit requirements for review | Complete documentary requirements in 2 copies duly signed by concerned Officials | 5 Minutes | LENY G. NIBRE |
| 2. Legislative Action/ Process | 60 days to take action upon receipt hereof | Municipal Vice Mayor and the Sangguniang Bayan Members Johanna Marie A. Dasayon |
NOTE: Wait for 60 days for the Legislative Process and for the transmittal of the approved resolution.
| REQUIREMENTS/ SUPPORTING DOCUMENTS |
| a. Transmittal letter addressed to the Sangguniang Bayan b. Budget Message addressed to the Members of the Barangay Council c. Appropriation Ordinance d. Budget of Expenditure and Sources of Financing e. Annual Investment Program – Barangay Development Council recommending for the approval of the 20% Development Fund – Barangay Council Resolution adopting/approving the utilization of 20% Development Fund f. Personnel Schedule g. Statement of Statutory and Contractual Obligations h. SK Fund Utilization i. Resolution of SK (10% SK Itemized Utilization) – Actual Collection of Income |
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit endorsement from the Office of the Mayor or other offices concerned | Endorsement and other supporting documents (depending on the concerned agency) | 3 Minutes | LENY G. NIBRE |
| 2. Legislative Action/ Process | 3 Regular Sessions days For Ordinances: 1 day for Public Hearing (may vary depending on the scope/ issues and concerns involved in the enactment) | Municipal Vice Mayor and the Sangguniang Bayan Members Johanna Marie A. Dasayon |
NOTE: Wait for 60 days for the Legislative Process and for the transmittal of the approved resolution.
C. QUASI-JUDICIAL SERVICES
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Submit requirements for review | 10 Minutes | Johanna Marie A. Dasayon | |
| 2. Get order of payment | Leny G. Nibre | ||
| 3. Pay the required fee at the Municipal Treasury Office upon filing the complaint | Order of Payment Slip | 5 minutes | MTO Personnel |
| 4. Legislative Actions: – Investigation – Finality of Decision | Investigation shall be terminated within 90 days from the start thereof | Committee of the Whole Johanna Marie A. Dasayon |
NOTE: Wait for 90 days for the Legislative Process and for the transmittal of the decision (may vary depending on the extent of investigation)TOTAL RESPONSE TIME: 13 minutes
| REQUIREMENTS/ SUPPORTING DOCUMENTS | SCHEDULE OF FEES |
| a. Verified complaint b. Certificate of Non- Forum Shopping c. Affidavits of witnesses d. Evidences in support of the charge e. Certificate of Indigency if the complainant is indigent | Filing Fee (P 5,000.00) |
D. ISSUANCE OF CERTIFIED TRUE COPIES OF MUNICIPAL DOCUMENTS
| STEP BY STEP PROCEDURE | REQUIREMENTS/ SUPPORTING DOCUMENTS | MAXIMUM WAITING TIME | PERSON RESPONSIBLE |
| 1. Wait for the documents to be researched and get order of payment | Request letter | 10 Minutes (may vary depending on the volume of documents) | Leny G. Nibre Jane D. Miranda |
| 2. Pay the required fees at the Municipal Treasury Office | Order of Payment | 5 Minutes | MTO Personnel |
| 3. Reproduce documents | Official Receipt | 3 Minutes | Manny P. Ferrer Robert Peñaflor June Lynne S. Santiago |
| REQUIREMENTS/ SUPPORTING DOCUMENTS | SCHEDULE OF FEES |
| a. request letter | Photocopy of Resolutions and/or Ordinances is P 100.00 per page |
Report complaints to: HON. REMELINA PEROS – GALAM, M.D./ HON. RUBEN M. SAYO
Business and Licensing Section
A. PROCESSING OF BUSINESS PERMIT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | OFFICE PERSON RESPONSIBLE |
| 1. Filing of Business Application Form and Verification | Application For Mayor’s Permit for Business Verifications: | 5 minutes | Ana Rose D. Ceril |
| 2. Payment of required fees at Municipal Treasury Office(MTO) | Approved assessed taxes/fees/charges | 5 minutes | MTO STAFF |
| 3. Claim Mayor’s Permit | Official Receipt and Issued mandatory requirements | 15 Minutes | Ana Rose D. Ceril |
Note: Maximum Processing Time for New Business Permit is one (1) day to Two (2) days and One (1) day for Business Permit Renewals if requirements are complete.
REQUIREMENTS:
- Barangay Clearance
- Dept. of Trade and Industry (DTI) Registration (for single proprietorship) or Security & Exchange Commission (SEC) Registration (for Corporation)(DOLE)Registration
- SSS, GSIS, PhilHealth and PAG IBIG and BIR Registration
Other regulatory requirements for all line of businesses
- Market Clearance(Market Occupants only) from Market Inspector/Administrator
- AGC Clearance(AGC Occupants only) from AGC Manager/Administrator
- Zoning Certificate/clearance from Municipal Planning & Development Coordinator (MPDO Office)
- Annual Inspection Certificate/Building Permit/Occupancy Permit from Municipal Engineer (Municipal Engineering Office)
- Sanitary Permit from Municipal Health Officer /Sanitary Inspector (Municipal Health Office)
- Environmental Clearance /SWM Orientation Certificate from Municipal Environment & Natural Resources Officer at the MENRO Office)
- Certificate/Clearance from Municipal Tourism Office (for Primary & Secondary Tourism Enterprises)
- Assessed Business Application from Municipal Treasurer at the Municipal Treasury Office
- Fire Inspection Certificate /Clearance from the Bureau of Fire Protection at BFP-Aritao
B. PROCESSING OF PERMIT TO HANG STREAMERS, CONDUCT MOBILE ADVERTISEMENT TO PROMOTE PRODUCT, PARADE OR MOTORCADE/PROMOTIONAL
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | OFFICE PERSON RESPONSIBLE |
| 1. Filing up of Business application form | Barangay. Clearance/permit (present ) | 10 Minutes | Ana Rose D. Ceril |
| 2. Pay the required fee at Municipal Treasury Office | Order of Payment | 10 Minutes | MTO STAFF |
| 3. Return to the Mayor’s Office for the processing and release of Mayors permit | Official Receipt | 10 Minutes | Ana Rose D. Ceril |
TOTAL RESPONSE TIME: 30 Minutes
Disaster Management Section
A. ISSUANCE OF CERTIFICATION ON:
a. Affected by Disasters
b. Attendance to DRR Trainings
c. Volunteer Certificate
d. BDRRMP/Certification
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s logbook and filing request form | *Barangay Certificate attesting residency (2 copies) *Documentation or proof showing ownership to the damage property/ participation in training and/or completed activities in DRRM/ BDRRM Plan | 5 Minutes | Remelyn V. del Campo LDRRMO III MDRRMO personnel |
B. AVAILMENT OF FINANCIAL ASSISTANCE TO VICTIM OF DISASTER
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s logbook and filing request form | Barangay Certification Narrative Report from the Victim with proper documentations Supporting documents (residency, ownership of property/ies, valid damage report) | 5 Minutes | Remelyn V. del Campo MDRRMO Personnel |
C. RESPONDING TO EMERGENCY AND RELATED CALLS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/INFORM | IT WILL TAKE YOU | PLEASE APPROACH |
| Personal appearance/ Call for emergency medical /ambulance service | Details of the Incident -Nature of Incident -Place of Incident -Time of Incident -Number of Injured Individuals -If notified to PNP (for public disturbances/ safety issues) | Less than 1 Minute | Remelyn V. del Campo LDRRMO III MDRRMO Personnel |
D. REQUEST FOR CCTV Footage thru Walk-in
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s logbook and filing request form | Request letter addressed to the LCE allowing them to review the CCTV Footage with complete details of when and where the incident occurred and purpose of the review. | 1 Minute | Remelyn V. del Campo MDRRMO Personnel |
E. REQUEST FOR EQUIPMENT AND/OR WITH OPERATOR
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s and equipment logbook and filing request form | Request letter indicating the name of item/s, number of items to be borrowed, department or name of the requesting person and date the item was borrowed | 5 Minutes | Remelyn V. del Campo LDRRMO III MDRRMO Personnel |
F. REQUEST FOR TRAINING/DRILLS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s logbook | Request Letter addressed to the LCE and/ or MDRRMO approving the said training/drills Note: At least one month before the actual training/drill to transpire | 5 Minutes | Remelyn V. del Campo LDRRMO III MDRRMO Personnel |
G. REQUEST FOR COMMUNITY PARTICIPATION
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Register in the visitor’s logbook | Request Letter addressed to the MDRRMO Note: At least 2-3 days before the activity | 5 Minutes | Remelyn V. del Campo LDRRMO III MDRRMO Personnel |
Economic Enterprise Office
ARITAO GROWTH CENTER
A. ISSUANCE OF AGC CLEARANCE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Berwasan C. Agmaliw | |
| 2. Verification of Document | Mayor’s Permit of the previous year, latest OR for Payment of stall rental | 5 minutes | |
| 3. Issuance of clearance | 1 minute | Berwasan C. Agmaliw |
Total Response Time: Minimum of 8 minutes
B. APPLICATION FOR AGC STALL – New Applicant
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 1 minute | Berwasan C. Agmaliw | |
| 2. Verification of Document | Request letter | 5 minutes | |
| 3. Approve/disapprove request letter | 1 minute | Berwasan C. Agmaliw |
Total Response Time: Minimum of 7 minutes
C. ISSUANCE OF CONTRACT OF LEASE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Client Admission | 2 minutes | Berwasan C. Agmaliw | |
| Issuance of Contract of Lease form | Official Receipt of paid deposit and advance payment of the stall to be occupied. | 1 seconds | |
| Signing of the contract of lease | Lease of Contract | Local Chief Executive (LCE) |
Total Response Time: Minimum of 3 minutes
D. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMERS WELFARE RIGHTS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Admission and assessment of client | Formal Complaint against arrogant and discourteous vendors and market staff Complaint forms and Goods for: Detective weighing scale Spoiled/adulterated /defected products | 5 minutes | Berwasan C. Agmaliw |
| Invite the party’s concerned for the resolution of the issue | 1 hour | ||
| Record Transaction | 10 minutes |
Total Response Time: Minimum of 1 hour and 15 minutes
MUNICIPAL PUBLIC MARKET OFFICE
A. ISSUANCE OF MARKET CLEARANCE AND CERTIFICATE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Client Admission | 2 minutes | Federico Tucay | |
| Verification of Result | Mayor’s Permit of the previous year, latest OR for Payment of stall rental | 5 minutes | |
| Issue clearance | 5 minutes | Federico Tucay |
Total Response Time: Minimum of 12 minutes
B. PROCESS OF APPLICATION FOR MARKET STALLS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Client Admission | 2minutes | ||
| Issue application form | Applicants : Police Clearance Residence Certificate Medical Clearance 4 pcs. – 2×2 picture Duly notarized application form/lease of contract Additional Requirements for Old Occupants : Surrender Letter of Occupants Retirement of mayors permit Certification of no liability from market and treasurer’s office | 1 minutes | Federico Tucay |
| Receive Accomplish application form for verification | Official Receipt | 5 minutes | Federico Tucay |
| Approval of the application (you will be notified by the market supervisor) | 30 minutes | Federico Tucay Local Chief Executive (LCE) | |
| Issuance of Notice of Award of market stall and sign contract of lease | 15 minutes |
Total Response Time: Minimum of 53 minutes
C. RESPONDING TO COMPLAINTS AGAINST VIOLATORS OF CONSUMER WELFARE RIGHT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Client Admission | 2 minutes | Federico Tucay Roel Mangaoang Ronnie Orara | |
| Invite the party’s concerned for the resolution of the issue | Complaint Form for Arrogant and Discourteous vendors and market staff Complaint Form and Goods for : Defective weighing scale Spoiled /adulterated /defective products | 1 hour | |
| Record transaction | 10 minutes |
Total Response Time: Minimum of 1 hour and 12 minutes
MUNICIPAL ABBATOIR
A. INSPECTION AND CORAL AND FOOD ANIMALS PRIOR TO SLAUGHTER (ANTE-MORTEM INSPECTION)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Present the animal to the slaughterhouse | 5 minutes | Romeo P. Prado Judy Timbreza | |
| Inform the Meat Inspector of the origin of the animal | If the animal originates from outside Aritao: Shipping permits Veterinary Health Certificate | 5 minutes | |
| In case of Large Cattle submit documents for verification | Shipping permit Veterinary Health Certificate. Cert. of Ownership or Cert. of transfer | 10 minutes | |
| 4. Inspection of the Animals. The Meat Inspector shall conduct inspection of animals | 10 minutes /animal | ||
| Leave animals in the coral for quarantine purposes | 8 hours |
Total Response Time: Minimum of 38 minutes
B. INSPECTION AND BRANDING OF FOOD ANIMALS CARCASSES AND PARTS (POST MORTEM EXAMINATION)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Inform the slaughter master for inspection and branding | 2 minutes | Romeo P. Prado | |
| 2. Inspection and branding of the carcasses, organ and parts | 10 minutes | ||
| Issue Official Receipt | Schedule of Fees: Hogs Permit to slaughter 10/hog Slaughter Fee – 20/hog Coral Fee – 5. Cattle/CArabao Permit to slaughter – 15/cattle Slaughter Fee – 30/cattle Coral Fee – 5.00 | 5 minutes | |
| Release inspected meat | Official Receipt | 3 minutes |
Total Response Time: Minimum of 20 minutes
COMMUNITY e-CENTER
A. ACCESING INTERNET SERVICES AT ARITAO CeC Information and Communication Technology Center
| FEES | |
| TYPE OF USER/INTERNET USERS | RATE PER HOUR |
| Elementary High school College others Use in excess of one (1) hour | 10.00/hour 15.00/hour 20.00/hour 0.25/min |
| PARTICULAR SERVICES | RATE PER HOUR |
| Encoding fee Printing fee Printing Fee (colored) Tutorial Scanning CD Burning | 5.00/ hour 6.00/page- short band 8.00/page- long band 10.00/page- short band 15.00/page- long band 30.00 – with graphics 25.00/hour 10.00/image 50.00/CD |
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WIILL TAKE YOU | PLEASE APPROACH |
| 1. Inquire About Computer Availability and Ask about computer availability of Internet User | Valid Identification Card | 1 minute | Zenaida C. Lor |
| 3. Proceed to Computer Area Use the computer. The staff- in –charge assists client regarding technical adjustments, printing needs and other queries. | Depends upon the user | Zenaida C. Lor | |
| 4. Payment of Fees After using the computer, clients pays Internet usage and printing fees | 1 minute | MTO Staff |
B. PROVISION OF SKILLS (HANDS-ON) TRAINING ON COMPUTER LITERACY (TUTORIAL)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Client Log Book Register personal data in the Log book for record purposes | Valid Identification Card | 3 mins | Zenaida C. Lor |
| Submit/Present Invitation or Notice of Training | Endorsement Letter from authorized official | 3 mins. | Zenaida C. Lor |
| Attend Training Proper | Depends upon the training program | Zenaida C. Lor |
General Services Office
A. PROCUREMENT OF OFFICE, JANITORIAL, ELECTRICAL AND OTHER SUPPLIES & EQUIPMENT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive complete documents | Approved Purchase Request with technical descriptions, authority to purchase | 2 minutes | GSO/ Supply Officer |
| Canvass for alternative methods | 1 day | Supply Officer | |
| Procurement Process for Competitive Bidding | 26 days | GSO/BAC | |
| Preparation of voucher and its attachments | 2 days | Supply Officer | |
| Processing of Voucher | 2 days | MBO, MACCO, MO, MTO |
B. ISSUANCE OF OFFICE, JANITORIAL, ELECTRICAL AND OTHER SUPPLIES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive Requisition Issue Slip (RIS) | Requisition Issue Slip signed by the Dept. Head of Requisitioning Office | 2 minutes | GSO/ Supply Officer |
| Check availability of the requested supplies | 10 minutes | Supply Officer | |
| Release the requested supplies | 3 minutes | Supply Officer |
C. PROCUREMENT OF OFFICE, JANITORIAL, ELECTRICAL, EQUIPMENT AND OTHER SUPPLIES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive complete documents | Approved Purchase Request with Technical Descriptions | 2 minutes | GSO/ Supply Officer |
| Canvass and preparation of voucher | Competitive Bidding – days Alternative Method – days | Supply Officer | |
| Processing of Voucher | MBO, MACCO, MO & MTO |
D. REPAIR AND MAINTENANCE (minor repairs) (workplace & street light improvement & maintenance)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive Repair and Request Slip (RRS) | Repair and Request Slip (RRS) indicating therein the details/ actions to be performed signed by the Requisitioning Office | 2 minutes | GSO |
| Conduct pre-inspection and schedule repair | 7 minutes | Maintenance Personnel | |
| Perform repair | Simple – 30 min. Complex – 1 day | Maintenance Personnel |
E. REPAIR AND MAINTENANCE (Motorpool – light vehicles & heavy equipment)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive request for repair and/or maintenance works | Repair and Request Slip (RRS) indicating therein the details/ actions to be performed signed by the Requisitioning Office | 2 minutes | GSO |
| Conduct pre-inspection and schedule repair | 12 minutes | Motorpool Personnel | |
| Perform repair | Simple – 1-3 days Complex – 1-2 weeks | Motorpool Personnel | |
| Conduct post inspection after completion of work | 12 minutes | Motorpool Personnel |
F. DISPATCHING OF VEHICLE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive approved Travel Order or trip ticket | Approved Travel Order or Trip ticket | 2 minutes | GSO |
| Assign vehicle | 5 minutes | Motorpool Personnel | |
| Prepare and release gas slip | 3 minutes | Motorpool Personnel |
G. EQUIPMENT RENTAL (Heavy Equipment)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PERSON RESPONSIBLE |
| Receive approved request & Schedule heavy equipment | Request letter approved by the LCE with route slip | 5 minutes | GSO/Motorpool |
| Pay the required fees at Municipal Treasurer’s Office (MTO) | *Schedule of Fees (separate form) | 5 minutes | MTO Staff |
| Perform work | Original Receipt | As requested and paid | Motorpool Personnel |
TOTAL RESPONSE TIME: 10 minutes
Human Resource Management Office
A. PROCESSING OF APPLICATION FOR LEAVE OF ABSENCES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit the accomplished form for processing & approves the computation on the Application for leave | 2 copies of Application for Leave Form (CSC Form #6, Revised 1984) Medical Certificate for sick leave exceeding 3 days Clearance from Money or Property Accountability if leave will last for 30 calendar days or more | 10 minutes | Maura P. Lictawa Franie A. Dalpig |
| 2. Released approved Application for Leave | 1 day | Maura P. Lictawa Franie A. Dalpig |
B. APPLYING FOR A JOB WITH MUNICIPAL GOVERNMENT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit Application | Application Letter addressed to Mayor or Vice-MayorCurriculum Vitae w/ 2×2 PictureDiplomaAuthenticated Transcript of RecordsAuthenticated Certificates of Eligibility, if anyCertificates of Trainings, if anyPerformance Rating (2 Period if government employee | 20 minutes | Maura P. Lictawa Franie A. Dalpig |
| 2. Undergo Preliminary Interview | 10 Minutes | Maura P. Lictawa Franie A. Dalpig | |
| 3. Wait for Notice of Screening | Maura P. Lictawa Franie A. Dalpig | ||
| 4. Undergo Human Resource Merit Promotion and Selection Board Screening | 1 day | HRMPSB | |
| 5. Submission of the Result of HRMPSB Screening of applicants to the Office of the Mayor | Maura P. Lictawa |
C. ISSUANCE OF SERVICE RECORD, CERTIFICATE OF EMPLOYMENT & OTHER PERSONNEL RECORDS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Preparation and Approval of document requested | Appointment Certification Fee –P100 for the first request valid for 6 months | 10 Minutes | Maura P. Lictawa Franie A. Dalpig |
| 2. Release of Record | 3 Minute | Maura P. Lictawa Franie A. Dalpig |
D. ISSUANCE OF APPOINTMENT PAPERS OF NEWLY HIRED AND PROMOTED PERSONNEL
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit and accomplished documents to the Human Resource Management Office | Issuance of appointment papers of newly hired and promoted personnel | 7 days | Maura P. Lictawa Franie A. Dalpig |
| 2. Approval of Appointment Papers | Approved and accomplished requirements for appointment | 3 days | Municipal Mayor Municipal Vice Mayor |
| 3. Released of Appointment Paper | 5 minutes | Maura P. Lictawa Franie A. Dalpig |
REQUIREMENTS
ISSUANCE OF APPOINTMENT PAPERS OF NEWLY HIRED AND PROMOTED PERSONNEL
1. Form33 (Appointment Form)
2. Oath of Office/Panunumpa
3. Updated Form 212 (Personal Data Sheet)
4. Certification from Accountant
5. Certification from Mayor
6. Position Description Form (Signed by the Head of Office)
7. Medical Certificate
8. Drug Test
9. Neuropsychiatric Test (Head of Office and other position which requires said test)
10. Psychology Test (positions which requires said test)
11. NBI Clearance
12. Clearance from money, property & Work (Transferee)
13. Authenticated License/CS Eligibility
14. Authenticated Transcript of Records or Diploma (1 copy only)
15. Statements of Assets & Liabilities
16. Certificate of Live Birth (PSA) – (Original Appointment)
17. Marriage Contract -if married (Original Appointment)
18. GSIS Policy Contract (Xerox copy, 1 only)
19. Performance rating/s in the present position for 1 year (for promotion)
E. COMPUTATION AND PREPARATION OF VOUCHER FOR TERMINAL LEAVE PAY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit requirements/ needed documents | Computation of terminal leave pay | 3 days | Maura P. Lictawa Franie A. Dalpig |
| 2. Preparation of voucher | 20 minutes | Maura P. Lictawa Franie A. Dalpig |
TOTAL RESPONSE TIME: 3 days & 20 Minutes
REQUIREMENTS
COMPUTATION AND PREPARATION OF VOUCHER FOR TERMINAL LEAVE PAY
a. Clearance from money, property and legal accountability.
b. Certified Photocopy of employees leave card as at last date of service duly audited by the Personnel Division and COA/
c. Certificate of Leave Credits issued by the Admin/HRMO Approved leave application
d. Complete Service Record
e. Statement of Assets, Liabilities and Networth (SALN)
f. Certified photocopy of appointment/ NOSA showing the highest salary received if the salary under the last appointment is not the highest.
g. Computation of terminal leave benefit duly signed/certified by the Municipal Accountant
h. Applicants authorization (in affidavit form) to deduct all financial obligation with the employer/agency/lgu
i. Affidavit of applicant that there is no pending criminal investigation or prosecution against him/her (RA No. 3019); and
In case of resignation, employee’s letter of resignation duly accepted by the head of agency.
Investment Promotion Section
A. PROVISION OF TOURUST ASSISTANT AND INFORMATION WHO CAN AVAIL OF THE SERVICE
- Tourist and visitors
- Other inquiring individual
A. REQUIREMENTS: Written Request (if possible)
B. FEES: None
C. AVAILABILITY OF THE SERVICE: Monday to Friday 8:00 am to 5:00 pm - no noon break
D. HOW TO AVAIL OF THE SERVICE: please follow these steps:
| STEP | APPLICANTS/CLIENT | SERVICE PROVIDER | PROCESSING TIME | PERSON RESPONSIBLE |
| 1 | Inquiry via: a. Phone b. Letter c. e-mail/e-media d. Personal (walk-in) | a. Receive and answer client’s inquiry. b. Provide list or give tourism data or information/brochure | 5 mins. 5 mins. | Zenaida C. Lor Zenaida C. Lor |
| 2 | Get data/information (and brochure) | Log/Record transaction | 1 min. | Zenaida C. Lor |
NOTE: Waiting time is not included in the total response time Please accomplish Client feedback form and drop at designated drop box in front of the Information Desk at the Municipal Hall
Municipal Accounting Office
A. PROCESS OF CLAIMS
| PLEASE FOLLOW STEPS | CLASSIFICATION OF TRANSACTION | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive, review, compute and journal claim with complete and signed all supporting documents | 1. First Salary 2. Promotions & Salary Differentials 3. Terminal Leave 4. Travel Expenses (Domestic) 5. Overtime 6. Purchases 7. Negotiated Contracts-Infra 8. Contract thru Public Bidding-Infra 9. Succeeding payments 10. Payment for Change or extra work order & Contract Price Adjustment 11. Final Payment 12. Claims for Repairs | 15 Minutes 10 Minutes 15 Minutes 15 Minutes 15 Minutes 30 Minutes 20 Minutes 20 Minutes 20 Minutes 20 Minutes 20 Minutes 20 Minutes | Marilyn O. Serquiña Marilyn C. Boniol |
| 2. Receive, review, compute, sign and release pre-audited disbursement vouchers | All Transactions | 15 Minutes | Eva Socorro M. Peros |
TOTAL RESPONSE TIME: 3 HOURS AND 55 MINUTES
B. ISSUANCE OF CERTIFICATE OF INCOME TAX WITHHELD TO EMPLOYEES/SUPPLIERS
THE SERVICE:
Government employees/Supplier’s income taxes are withheld pursuant to the National Internal Revenue Code. The Certification of Compensation Payment/Tax withheld is annually/monthly given to show proof that the tax due to employees/suppliers has been paid.
| PLEASE FOLLOW STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Sign Client Log Book | 2 Minutes/ Supplier | Van Reyniel C. Nuto | |
| 2. Encode, Sign and release of the document | 10 Minutes/ Supplier 3 Minutes/ Employee | Neliza D. Santiago Criselda I. Luza | |
| Eva Socorro M. Peros |
TOTAL RESPONSE TIME: 15 MINUTES
C. ISSAUNCE OF CERTIFICATE OF NET TAKE HOME PAY/GSIS/HDMF/PHILHEALTH PREMIUM IN LOAN REPAYMENTS CERTIFICATE
| PLEASE FOLLOW STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Prepare, encode, print, sign and release of certificate A. Net Take Home Pay B. GSIS C. HDMF D. PHILHEALTH | 100.00 Pesos/Certificate | 2 Hours 2 Days 2 Days 2 Hours | Neliza D. Santiago Criselda I. Luza Eva Socorro M. Peros |
TOTAL RESPONSE TIME: 4 WORKING DAYS 4 HOURS AND 5 MINUTES
1. FIRST SALARY
| Appointment duly approved by appointing authority |
| 2. Oath of Office |
| 3. Statement of Assets and Liabilities |
| 4. Certificate of service or daily time record |
| 5. Certificate of Assumption Additional requirements in case of transfer: |
| ● Clearance from previous office |
| ● Certificate of last salary received from former office verified by auditor |
2. PROMOTIONS & SALARY DIFFERENTIALS
| 1. Approved appointment or notice of salary adjustment |
| 2. Certificate of service or daily time record |
| 3. Certificate of assumption |
3. TERMINAL LEAVE
| 1. Clearance from money, property and legal accountability. |
| 2. Certified photocopy of employees leave card as at last date of service duly audited by the Personnel Division and COA/Certificate of Leave Credits issued by the Admin/HRMO |
| 3. Approved leave application |
| 4. Complete Service Record |
| 5. Statement of Assets, Liabilities and Networth (SALN) |
| 6. Certified photocopy of appointment/NOSA showing the highest salary received if the salary under the last appointment is not the highest. |
| 7. Computation of terminal leave benefit duly signed/certified by the Municipal Accountant. |
| 8. Applicants authorization( in affidavit form) to deduct all financial obligation with the employer/agency/lgu |
| 9. Affidavit of applicant that there is no pending criminal, investigation or prosecution against him/her (RA no. 3019) |
| 10. In case of resignation, employees letter of agency |
4. TRAVEL EXPENSE (Domestic)
| 1. Communication/Invitation Letter w/ routing slip |
| 2. Approved Travel Order |
| 3. Approved itinerary of travel |
| 4. Certificate of travel completed |
| 5. Certificate of appearance |
| 6. Tickets/Receipts, if entitled to travel representation allowance |
5. OVERTIME
| 1. Certificate of service or daily time record |
| 2. Authority to render overtime service |
| 3. Accomplishment report signed by employee and supervisor |
6. PURCHASE
| 1. PhilGEPS Certification |
| 2. Approved Purchase/Request Order |
| 3. Original Invoice (Signed by GSO indicating that items are inspected and recorded) |
| 4. Result of test/analysis by proper government agency if articles are subject to test Purchase of goods intended to people |
| – Actual attendance |
| – List & acceptance of recipients |
| Emergency Purchase |
| – Certificate of emergency purchase |
| Purchase thru exclusive distributors: |
| – Certificate of exclusive distributors |
| – Certificate that there are no sub-dealers selling at lower prices and that no suitable substitute is available |
| Public Bidding: |
| – Abstract of bids supported by winning bidder’s offer and bid tenders of others participants |
| – Letter of award/acceptance |
| – Performance bond of winning bidder |
7. NEGOTIATED CONTRACTS-INFRA
| 1. BAC Resolution of 2 failed biddings |
| 2. Authority to enter into negotiated contract |
| 3. Contract documents and performance bond & contractor’s accreditations |
| 4. Plans and specifications |
| 5. Program of work and detailed cost estimates |
| 6. Notice to commerce work |
| 7. Certificate of acceptance and inspection report |
8. CONTRACT THRU PUBLIC BIDDING-INFRA
| 1. All under no. 7 except authority to enter into negotiable contract |
| 2. Advertisement/call for bid |
| 3. Abstract of bids with winning bidder’s offers and bid tenders of other participants |
| 4. Letter of award/acceptance of bid/proposal |
| 5. Picture of accomplished Work of Project 6. Approved Work suspension (If there’s any) |
9. SUCCEEDING PAYMENTS
| 1. All under no. 8 |
| 2. Bill of creditor and progress report of accomplishment |
| 3. Inspection Report |
10. PAYMENT FOR CHANGE OR EXTRA WORK ORDER & CONTRACT PRICE ADJUSTMENT
| 1. All under no. 7, 8 and 9 |
| 2. Approved change or extra work order |
| 3. Approved by proper authorities of price adjustment |
11. FINAL PAYMENT
| 1. All under no. 7, 8 and 9 |
| 2. Cert. of completion and final acceptance |
| 3. Certification of final inspection & contractor’s affidavit, repayments of laborers and materials |
12. CLAIMS FOR REPAIRS
| 1. All under no. 6 |
| 2. Waste material report |
| 3. Certification that damage is due to fair wear & tear not due to negligence |
| 4. Guaranty of the repairman |
| 5. Pre/post-repair inspection by unit auditor if amount is below P 5,000.00 or by COA TPI if amount exceeds P 5,000.00 |
Municipal Agricultural Office
A. PROVISION OF FARMERS TRAINING/CLASSES/TECHNOLOGY BRIEFING/MEETING ON AGRICULTURE AND FISHERIES
The Municipal Agriculture Office conduct farmers training / classes/ technology briefing. These are based on the priority needs & requests of farmers, fisher folks, women & youth. Among others, training / classes and technology briefing maybe along the lines of:
- Integrated pest management (Rice, Vegetables & Fruit trees)
- Soil conservation (Integrated Fertility Management)
- Rice, Vegetables & Fruit trees Production
- Livestock and Poultry Production
- Fishpond management (Tilapia and Ulang Production)
- Food Processing/Skills Training
Please contact the Municipal Agriculture Office or the Agricultural Technologist (AT) assigned to your barangays. (As per priority need of the client)
LIST OF AGRICULTURAL TECHNOLOGISTS
| Barangay | Name of Agricultural Technologist |
| Darapidap, Banganan | ALEXIS O. GAPASIN |
| Latar, Kirang, Baan | REMIGIO B. DE GUZMAN JR. |
| Poblacion, Tucanon, Canabuan | ELMER A. ALEMAN |
| Canarem, Beti | DIVINA GRACIA F. PERALTA |
| Bone South, Calitlitan | RYAN OLIVER G. BALUT |
| Nagcuartelan, Bone North, Balite | JOEL EVANGELISTA |
| Tabueng, Yaway, Comon | CAROL R. QUEZON |
| Sta Clara, Cutar, Anayo, Ocao | THOMAS JAMES M. ALAMAN |
B. PROVISION OF TECHNICAL ASSISTANCE ON CROPS AND FISH PRODUCTION
Agricultural Technologist/Agricultural Extension Worker (AT`s/AEWs) fielded/assigned in the barangays of the Municipality can answer clients` queries regarding;
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Agricultural Technologist assigned in your barangay | |
| 2. Obtain/get information or technical assistance on: – Crop production technology(Rice, HVCDP) – Pest & Diseases Management (IPM/SEWS) – Soil conservation (Integrated Nutrient Management) – Post-Harvest Facilities – Technology Demonstration Trials (FLE) – Promotion & Development of Aquaculture Projects | 30 minutes | Agriculture Technologist assigned |
C. PROVISION ON TECHNICAL ASSISTANCE ON SOIL ANALYSIS/SOIL CONSERVATION SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Client Admission | 2 minutes | Assigned Agricultural Technologist | |
| 2.Submit collected soil samples for analysis | Soil samples are air-dried for 3 days, labeled indicating your name, farm location, area & the crops to be planted | 2 minutes | Concerned Agricultural Technologist |
| 3.Conduct of Soil samples for Analysis through Soil Test Kit (STK) compute fertilizer recommendation based on the results | 2 hours | Alexis O. Gapasin | |
| 4.Wait for the result of the Soil Analysis a. thru Soil Test Kit (STK) b. The Municipal Agricultural Office brings the samples to the Regional Soil Laboratory for Analysis; and the results are released within the period of one month | 1 week 1 month | Alexis O. Gapasin | |
| 5.Get result of soil analysis at the Municipal Agriculture Office | 5 minutes |
D. PROVISION OF TECHNICAL ASSISTANCE ON VETEINARY/ANIMAL HEALTH MANAGEMENT SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Client Admission In case of home service, schedule the services with the Livestock Inspector at your most convenient time, day and place | Livestock/poultry/ pet for treatment. | 2 minutes 5 minutes | Norman Jexter D. Flores Ryan Oliver G. Balut Joel M. Evangelista Thomas James M. Alaman |
| 2. Interview/Assessment Give to the Livestock Inspector the necessary information about yourself and the animal (medical history) Scheduled services: – Next day or any other day most convenient to the owner – Walk-in clients – Urgent request (e.g. calving farrowing, debilitated and accidentally wounded animal) Immediate Response. | 15 minutes 10 minutes 2 hours | ||
| 3. Treatment/Castration Wait while livestock Inspector treats, vaccinate, deworms, and castrate the animal. Further wait for relevant information & prescription of medicine for home medication, if any. | 2 hours | ||
| 4. For vaccination and deworming scheduled dates per barangays is observed as agreed upon by L.Is and Barangay Captains. | 1 day | ||
| 5. Disperal / redispersal of livestock & poultry | 2 hours | Ryan Oliver G. Balut | |
| 6. Fecalysis | 1 hour |
E. PROVISION OF TECHNICAL ASSISTANCE ON THE ESTABLISHMENT OF TECHNOLOGY DEMONSTRATIONS
CROPS (RICE)| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Agricultural Technologist (AT) assigned | |
| 2. Interview/Assessment | 10 minutes | ||
| 3. For immediate services, field monitoring will be conducted, surveillance on pets & diseases. | Bring affected plants for disease evaluation | 10 minutes | |
| 4. In case of field service, scheduled the services with the AT at your most convenient time day, and place. | 5 minutes | ||
| 5. For scheduled field services – Techno Demo lay outing – Intervention arrangement – Crop cut supervision/data gathering | Well prepared field | 2 hours 2 hours 2 hours | |
| 6. Conduct of Field Day cum IEC on latest technology | Participants; Demo Area for visitation | 1 day | |
| 7. Review Mid-Season & Terminal Reports of Farmer Cooperator | Results of Demonstration Trial conducted as to tillers, panicles, height, and crop cut | 1 day |
Total Response Time: 2 days 6 hours 27 minutes
| PLEASE FOLLOW THE STEPS | YOU NEED TO PRESENT/PAY | IT WILL TA1KE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Remigio B. De Guzman | |
| 2. Interview/assessment Schedule the field services with the AT your most convenient time, day & place | Well prepared field | 10 minutes | |
| 3. For scheduled field services: – Techno Demo lay outing – Techno Demo supervision/monitoring – Field Day | Participants | 2 hours 2 hours 1 day |
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Elmer A. Aleman | |
| 2. Interview/assessment Schedule the field services with the AT at your most convenient time, day & place | 10 minutes | ||
| 3. For scheduled field services: – Pond evaluation – Seeding/Stocking – Techno Demo supervision/monitoring – Field Day | Well prepared pond Participants | 2 hours 1 hour 2 hours 1 day |
Total Response Time: 1 day 5 hours 12 minutes
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Remigio B. De Guzman Elmer Aleman | |
| 2. Interview/assessment | 10 minutes | ||
| 3. Schedule the field services with the AT at your most convenient time, day & place | |||
| 4. For scheduled field services: – Fruit tree fertilization supervision – Fruit tree flower introduction supervision – Techno Demo supervision – Field Day | Orchard/Nursery Participants; demo area for visitation | 2 hours 2 hours 2 hours 1 day |
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WIIL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Elmer Aleman Alexis O. Gapasin Remigio de Guzman | |
| 2. Interview/assessment Schedule the field services with the AT at your most convenient time, day & place | 10 minutes | ||
| 3. For scheduled field services: – Organic Fertilizer formulation (mixing). – Harvesting/Field day | 1 day 4 hours |
F. PROVISION OF TECHNICLA ASSISTANCE ON SUPPORT TO DA-RICE PRODUCTION
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission /obtain Leaf Color Chart | 2 minutes | Officer of the Day | |
| 2. Inteviews/information on rice production | 5 minutes | Alexis O. Gapasin | |
| 3. Signing of forms (5) | 5 minutes | Divina Gracia F. Peralta | |
| 4. Avail/obtain seed | 2 minutes | Remegio B. De Guzman |
G. PROVISION OF TECHNICAL ASSISTANCE IN SUPPORT TO RCEF FARM MECHANIZATION, POSTHARVEST FACILITIES AND IRRIGATION FACILITIES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Officer of the Day | |
| 2. Interviews/Assessment | 5 minutes | Norman Jexter D. Flores | |
| 3. Setting of Dates re: submission of filled up forms | Carol R. Quezon | ||
| 4. Coordination with MO/SB for MOA Signing For Schedule Services | 10 minutes | Norman Jexter D. Flores AT, DA-Rep | |
| 5. Site validation/evaluation | 4 hours | AT assigned | |
| 6. Submission of complete documents | Maria Esperanza Balot | ||
| 7. Submission of Documents to DA-RFO 02 | Notarial Fee | 1 day | AT assigned |
Total Response Time: 1 day 4 hours 17 minutes
H. PROVISION OF TECHNICAL ASSISTANCE IN SUPPORT TO INSTITUTIONAL DEVELOPMENT PROGRAM
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEEASE APPROACH |
| 1. Client Admission | 2 minutes | Officer of the Day | |
| 2. Interview/Assessment | 5 minutes | -do- | |
| 3. Referral, endorsement | 2 minutes | MAGRO Staff Concerned |
Total Response Time: 9 minutes
Municipal Assessor's Office
A. PROCESSING TRANSFER OF REAL PROPERTY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Present/Submit requirements *If requirements are complete, staff verifies & identifies property number for assessment by the Local Assessment Operation Officer | Deed of Conveyance (Sale, Donation, Quitclaim, etc.)Updated Real Property Tax ReceiptPhotocopy of Title (if titled)Photocopy of previous title to conform right sequence of events for declaration.Copy of approved subdivision/consolidation planOfficial Receipt of transfer taxCertificate Authorizing Registration (CAR) From BIRTax Identification No. of declarant | 30 Minutes | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Jolly S. Paringit |
| 2.Pay required fees at MTO | Order of Payment – Php 100.00/copy | 5 Minutes | MTO Personnel |
| 3. Wait while a duly accomplished Field Appraisal & Assessment Sheet together with an updated Tax Declaration is printed. The Municipal Assessor or authorized signatory reviews and signs recommending approval. | 30 Minutes for simple transfer (may vary depending upon the type of transaction: -*Subd. & cons of 10 parcels =7days *Subd. & cons. w/ imp’t. & requires PIM resection=15days) | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Jolly S. Paringit Karol Gyle A. Posadas Corazon M. Caoile | |
| 4.Receive documents for approval & issuance of Tax Declaration to Provincial Assessor’s Office. -OR- Get updated/approved owner’s copy of Tax Declarations as scheduled. | Official Receipt | 2 Minutes | Jolly S. Paringit Karol Gyle A. Posadas |
B. ISSUANCE OF RECLASSIFIED/REASSESSED TAX DECLARATION OF REAL PROPERTY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Present/submit requirement for review | Owner’s Letter Request Title Latest Real Property Tax Receipt or certificate of payment | 3 Minutes | Jolly S. Paringit Karol Gyle A. Posadas |
| 2. Conduct of field inspection and verification on the subject property. | 4 Hours (May vary depending on the property’s size location, as well as the means of transportation) | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Corazon M. Caoile | |
| 3. Wait while a duly accomplished Field Appraisal & Assessment Sheet together with an updated Tax Declaration is printed. The Municipal Assessor or authorized signatory reviews and signs recommending approval. | 30 min for simple transaction (may vary depending upon the volume of transaction) | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Jolly S. Paringit Karol Gyle A. Posadas Corazon M. Caoile | |
| 4. Pay necessary fees to MTO | Order of Payment/Php 100.00/copy | 5 Minutes | MTO Personnel |
| 5. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office -OR- Get updated/approved owner’s copy of Tax Declaration as scheduled | Official Receipt | 2 Minutes | Jolly S. Paringit Karol Gyle A. Posadas |
C. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION AND OTHER CERTIFICATIONS
This document is often requested by taxpayer or his authorized representative who wants to secure a certified true copy of Tax Declaration (TD), and other certifications (e.g. landholdings, no real property, non-improvement. etc.,) for personal records or for legal purposes.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Wait while request is verified on the assessment records. A copy of tax declaration and/or certification is printed. The municipal assessor or authorized signatory reviews and signs the requested tax declaration and/or certifications. | a. Valid ID of the Owner b. Authorization and ID of the property owner together with the requester’s ID are required if the requester is not the owner of the document. | 15 min. | Shirley S. Serquiña Mary Evangeline A. Laguit Jolly S. Paringit Karol Gyle A. Posadas Corazon M. Caoile |
| 2. Pay required fees at the Treasury Office | Order of Payment/Php 100.00/copy | 5 Minutes | MTO Personnel |
| 3. Receive certified true copy of tax declaration and/or certification. | Official Receipt | 2 Minutes | Jolly S. Paringit |
D. APPRAISAL AND ASSESSMENT OF NEW BUILDING OR MACHINERY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit documents for verification | Blueprint of approved building plan or photocopy of building sketch planBuilding permit or occupancy permitSworn Statement of Owner (Notarized)Sales Invoice of machineries | 5 Minutes | Jolly S. Paringit |
| 2. Conduct of ocular inspection and appraise the new building or machinery. | 4 Hours (May vary depending on the property’s size location, as well as the means of transportation) | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Corazon M. Caoile | |
| 3. Wait for the processing, printing of Field Appraisal & Assessment Sheet and updated owner’s copy of tax declaration. The Municipal Assessor or authorized signatory reviews and signs the Tax Declaration and Field Appraisal & Assessment Sheet (FAAS) | 30 Minutes | Warlito N. Naval Jr. Shirley S. Serquiña Mary Evangeline A. Laguit Jolly S. Paringit Karol Gyle A. Posadas Corazon M. Caoile | |
| 4. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office -OR- Get approved owner’s copy of Tax Declaration as scheduled. | 2 Minute | Jolly S. Paringit Karol Gyle A. Posadas |
E. VERIFYING PROPERTY LOCATION AND VICINITY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Wait while Tax Mapper identifies property location and a vicinity map is photocopied. | 30 Minutes | Warlito N. Naval Jr. Mary Evangeline A. Laguit | |
| 2. Pay required fees at the Treasury Office | Php100.00 | 5 Minutes | MTO Personnel |
| 3. An authorized signatory affix his signature on the photocopy of vicinity map. | 3 Minutes | Corazon M. Caoile | |
| 4. Receive document | Official Receipt | 2 Minutes | Jolly S. Paringit |
F. PROCESSING OF PATENT/UNTITLED REAL PROPERTY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Present/submit requirements (If requirements are complete, staff verifies & identifies property number ) | a. Photocopy of Original Certificate of title(Patent) b. Brgy. Certification of occupancy c. Survey Plan (approved) d. DENR Certification of Alienable & Disposable (untitled) e. Certified true copy of free patent, homestead or miscellaneous sales application from DENR f. Affidavit of Ownership/Sworn Statement | 20 Minutes | Warlito N. Naval Jr. Mary Evangeline A. Laguit |
| 2. Conduct ocular inspection and appraise the newly declared property. | 4 Hours (May vary depending on the property’s size location, as well as the means of transportation) | Corazon M. Caoile Warlito N. Naval Jr. Mary Evangeline A. Laguit Shirley L. Serquiña | |
| 3. Wait for the processing, printing of Field Appraisal & Assessment Sheet and tax declaration. The Municipal Assessor or authorized signatory reviews and signs the Tax Declaration and Field Appraisal & Assessment Sheet (FAAS) | 30 Minutes for simple transaction (May vary depending on the volume of transaction: – 7 days, 10 parcels -20 days 30 parcels) | Jolly S. Paringit Shirley L. Serquiña Mary Evangeline A. Laguit Warlito N. Naval Jr. Corazon M. Caoile | |
| 4. Receive documents for approval & issuance of owner’s copy of Tax Declaration to Provincial Assessor’s Office -OR- Get approved owner’s copy of Tax Declaration as scheduled. | 2 Minutes | Jolly S. Paringit |
G. VERIFYING HISTORY OF REAL PROPERTY TAX ASSESSMENTS OR TAX DECLARATIONS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Present requirements | Photocopy of the titleLatest owners copy of TDRelated Reference documents | 5 Minutes | Karol Gyle A. Posadas Jolly S. Paringit |
| 2. Wait while assessment clerk or Record Officer verifies & researches the history of the real property | 30 Minutes (May vary depending on revision year) | Karol Gyle A. Posadas Jolly S. Paringit | |
| 3. Pay the necessary fees to MTO | Order of Payment-Php 100.00/copy | 5 Minutes | MTO Personnel |
| 4. Record Officer or Assessment Clerk presents the history of the real property to the client. | Official Receipt | 10 Minutes | Karol Gyle A. Posadas Jolly S. Paringit |
Municipal Budget Office
A. REVIEW AND ENDORSEMENT OF BARANGAY BUDGET
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive, review and evaluate Barangay Annual/Supplemental Budget with complete required forms/documents for technical Preliminary review and evaluation. | Annual Barangay Budget: 1. Transmittal by the Punong Barangay 2. Budget Message 3. Brgy. Budget Authorization Form No. 1 (Brgy. Appropriations Bill/Ordinance) 4. Allocable Budget 5. Brgy. Budget Preparation Form No. 1 (Budget of Expenditures and Sources of Financing – 3 years) 6. Brgy. Budget Preparation Form No. 1A (Budget of Expenditures and Sources of Financing – Budget Year) 7. Brgy. Budget Preparation Form No. 2 (Programmed Appropriation by PPA, Expense Class, Object of Expenditures and Expected Results) 8. Brgy. Budget Preparation Form 2A (List of Projects Chargeable Against 20% Development Fund) 9. Personal Services (PS Summary) 10. Brgy. Budget Preparation Form No. 3 (Plantilla of Personnel) 11. MOOE & Capital Outlay Breakdown 12. Brgy. Budget Preparation Form No. 4 (Statement of Indebtedness) 13. AIP Form No. 1 to 7 14. AIP Summary 15. Brgy. Resolution Approving AIP for the Budget Year 16. BDC Resolution Recommending the AIP to Sangguniang Barangay for Appropriate Action 17. BDRRMC Resolution Recommending to the Sangguniang Barangay for their approval 18. Certificate of Review and Endorsement of GAD Plan and Budget from the DILG 19. Other Certifications Required/needed. | 2 days | Joy B. Miranda Hermielyn B. delos Reyes |
| 2. Prepare and submit Preliminary Budget Review Report to the LFC for the issuance of Preliminary Budget Review Action Report | 30 mins | Joy B. Miranda Hermielyn B. delos Reyes |
TOTAL RESPONSE TIME: 2 days 30 mins.
B. ISSUANCE OF APPROVED WORK AND FINANCIAL PLAN AND ADVICE OF ALLOTMENT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit Work and Financial Plan for review and evaluation. | Work and Financial Plan | 5 mins | Hermie Joy Alvie Meir |
| 2. Review and evaluate Work and Financial Plan of all offices | 3 days | Hermie Joy Alvie Meir | |
3. Prepare and Issue Advice of Allotment and approved Work and Financial Plan | 3 days | Hermie Joy Alvie Meir |
1. OBLIGATION OF PURCHASE REQUEST, CASH ADVANCES AND ACTUAL EXPENDITURES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Submit Purchase Request/Cash Advance/Vouchers/Payrolls with complete supporting documents | Purchase Request/ Cash Advance Vouchers/Payrolls & Complete Supporting Documents | 3 mins | Hermie Alvie Meir |
| 2. Verify and record of allotment in the logbook | 15 mins | Hermie Alvie Meir | |
3. Present to MBO for signing | 5 mins | Joy B. Miranda |
2. ISSAUNCE OF STATUS OF APPROPRIATION, ALLOTMENT AND EXPENDITURES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Wait for the issuance of SAAOB to different offices *In case of request… | Request letter | 5 days | Hermie Alive Meir |
Municipal Civil Registrar's Office
A. CHANGE OF FIRST NAME AND CORRECTION OF CLERICAL OR TYPOGRAPHICAL ERROR IN THE CIVIL REGISTRY DOCUMENT
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | OFFICE/ UNIT & PERSON RESPONSIBLE |
| 1. Received / evaluate documents with all the requirements | Change of First Name | 5 Minutes | Dennis Antonio Precila P. Bautista |
| 2. Prepare the Petitions and issue order of payment | 45 Minutes | Dennis Antonio | |
| 3. Pay the required fees and get official receipt at the Municipal Treasurer’s Office | Order of Payment Submit OR and return after 2 to 3 months to follow-up approval of petition | 5 Minutes | MTO Staff |
| 4. Receive Finality & endorsement of annotated Civil Registry Documents | Affirmed Petition for Correction and true copy of Certificate of Birth, Certificate of Marriage and Certificate of Death | 30 minutes | Precila P. Bautista |
REQUIREMENTS:
Requirements: (At least three copies)
| a. Certificate of live Birth in PSA Security Paper |
| b. Certificate of Baptism or School Records (Form 137, diploma) |
| c. Police Clearance |
| d. NBI Clearance |
| e. Employer’s Clearance with no Pending Administrative Case, if employed or Affidavit of No Income/Affidavit of Unemployment, if not employed |
In case of unavailability of any of the above, present any 2 of the following:
| a. Voter’s Registration Record/ID or any Valid ID |
| b. Driver’s License, if applicable |
| c. Marriage Contract (if applicable) |
| d. Birth Certificate of Children Business Permit, if self-employed |
| e. School Clearance with no pending Administrative case, if student |
Correction of Clerical Error:
| I. Certificate of Live Birth |
| – Certificate of Live Birth in PSA Security Paper |
| – Certificate of Baptism |
| – School Records (form 137, diploma) |
| – Marriage Contract, if applicable |
| – Marriage Contract, if applicable |
| – Birth Certificate of Children, if applicable |
| Additional requirements for Correction of Parents Name |
| – Birth Certificate of Father or Mother |
| – Marriage Contract of Parents and Petitioner |
| – Birth Certificate of at least 2 Siblings of Petitioner, if applicable |
| – Birth Certificate of at least 2 Siblings of Father or Mother |
| – Voter Registration Record or valid ID of Petitioner |
| – Certificate of Death of father or mother |
| II. Certificate of Marriage |
| – Certificate of Marriage in PSA Security Paper |
| – Certificate of Live Birth in PSA Security Paper |
| – Certificate of Baptism of Petitioner |
| – Birth Certificate of at least 2 Siblings |
| – School Records (Form 137, diploma) |
| – School Records (Form 137, diploma) |
| III. Certificate of Death |
| · Certificate of Death in Security Paper |
| · Certificate of Live Birth in PSA Security Paper |
| · Certificate of Death from Hospital |
| · Certificate of Burial Rites from Church |
| · Certificate of Baptism |
| Schedule of Fees: |
| – Change of First Name – P 3,000.00 |
| – Correction of Clerical Error – P 1,000.00 |
B. APPLICATION FOR MARRIAGE LICENSE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Received and encode accomplished application with the attached requirements | Application of Marriage License | 20 Minutes | Jayson B. Sagun Admin. Asst. I Divina L. Sevilla Admin. Aide I |
| 2. Review the document and get Order of Payment | 3 Minutes | Jayson B. Sagun Admin. Asst. I Divina L. Sevilla Admin. Aide 1 | |
| 3. Pay the required fees at the Municipal Treasurer’s Office and present the OR for the release | Order of Payment Schedule of Fees: Marriage Application Fee : Mayor- 650.00 Priest/ Minister/Judge- 450.00 Article 34- 350.00 | 5 Minutes | MTO Staff |
| 4. Claim the copy of your Application for Marriage License and confirm schedule of release of Marriage License | Official Receipt | 2 Minutes | Precila P. Bautista MCR |
REQUIREMENTS:
| a. Birth certificates of applying couple |
| b. Parental Consent for applicant 18- 20 yrs old. |
| c. Parental Advice for applicant 21-24 yrs. old |
| Other Requirements: |
| a. Certificate of Legal Capacity to Contract Marriage, for citizens of a foreign country |
| b. Death Certificate of deceased spouse, Decree of Divorce or Annulment, for applicants who has been previously married |
| c. Certificate of No Marriage (CENOMAR) |
| d. Pre-marriage certificate – family planning |
| e. Pre-marriage counseling |
REGISTRATION AND ANNOTATION OF COURT DECISIONS AND LEGAL INSTRUMENTS
| For Legitimation of Natural Child: |
| a. Joint affidavit of legitimation of parents |
| b. Certificate of live Birth in PSA Security Paper |
| c. Marriage Contract of parents |
| d. Affidavit of paternity if children is not acknowledged |
| e. Certificate of No marriage of both parents (CENOMAR) |
| For Courts Decisions: |
| a. Certified true copy of the decision and Certificate of Finality |
| b. National Statistics Office (PSA) photocopy of the affected registry document |
| c. Certificate of registration issued by the concerned civil registrar where the court order was rendered |
C. REGISTRATION OF MARRIAGE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Submit all requirements / Review the document | Certificate of Marriage | 3 Minutes | Jayson B. Sagun Divina L. Sevilla |
| Get the copy of Certificate of Marriage with Registry Number | 2 Minutes | Precila P. Bautista Dennis U. Antonio |
D. REGISTRATION OF BIRTH
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Fill up and submit Birth Information Sheet along with other requirements | For legitimate child: Certificate of Marriage For illegitimate child: Affidavit of Acknowledgement and Affidavit to Use the Surname of the Father (AUSF) | 10 Minutes | Jayson B. Sagun Divina L. Sevilla |
| 2. Receive the signed order of payment and pay the required fees | Order of Payment Schedule of fees: Secretaries fee-75.00 Acknowledgement-75.00 AUSF-75.00 | 5 Minutes | MTO Staff |
| 3. Return and claim the copy of the Certificate of Live Birth (Form 102) with Registry Number | Official Receipt | 2 Minutes | Precila P. Bautista Dennis U. Antonio |
E. REGISTRATION OF DEATH
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Secure Burial Permit at the Municipal Treasurer’s Office | Order of Payment | 5 Minutes | Ann May Francia Melissa Naval |
| 2. Proceed to the MCR Office, fill up and submit the Death Information Sheet along with other requirements | Burial Permit and Barangay Captain Certification of Death | 15 Minutes | Jayson B. Sagun Divina L. Sevilla |
| 3. Claim the copy of the Certificate of Death with Registry Number | 2 Minutes | Precila P. Bautista Dennis U. Antonio |
NOTE: Delayed Registration for Birth, Marriage and Death Certificate applicants must submit negative result issued by the OCRG- PSA together with all the necessary requirements and shall be claimed after the reglementary ten days posting period.
F. REGISTRATION AND ANNOTATION OF COURT DECISIONS AND LEGAL INSTRUMENTS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Submit all necessary requirements | Registration and annotation of court decisions and legal instrument | 5 Minutes | Dennis U. Antonio R.O. III Precila P. Bautista MCR |
| 2. Pay the required fess and get official receipt at the Municipal Treasurer’s Office | Order of Payment Schedule of fees: Legitimation Fee – P300.00 Annotated Birth Certificate – P150.00 For Court Orders/Decrees Annotation – 150.00 Endorsement- 75.00 | 5 Minutes | Ann May Francia Fiscal Exam. I Melissa Naval LRCO II |
| 3. Proceed for the preparation of the annotated civil registry documents. | Official Receipt | 25 Minutes | Dennis U. Antonio R.O. III Precila P. Bautista MCR |
| 4. Get the annotated civil registry documents. | 15 Minutes | Precila P. Bautista MCR |
G. CIVIL REGISTRATION DOCUMENTS IN SECURITY PAPER THRU BATCH REQUEST ENTRY QUERY SYSTEM
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive BREQS application and issue order of payment | Authorized Representative of the Document Owner shall present the following: Photocopy of Valid I.D by the document owner and representative. Authorization Letter | 3 Minutes | Dennis U. Antonio R.O. III Jayson B. Sagun Admin. Asst. I Divina L. Sevilla Admin. Aide |
| 2. Pay the required payment at MTO. | Official Receipt Filling Fee: 75.00 PSA Document Birth: 155.00 PSA Document Marriage: 155.00 PSA Document Cenomar: 210.00 | 5 Minutes | MTO STAFF |
| 3. Issue claim stub with the specified date of release. | Official Receipt | 2Minutes | Dennis U. Antonio R.O. III Jayson B. Sagun Admin. Asst. I Divina L. Sevilla Admin. Aide |
TOTAL RESPONSE TIME: 10 Minutes
Municipal Engineering Office
A. PROVISION OF ENGINEERING ASSISTANCE ON MUNICIPAL FUNDED PROJECTS
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Eddie J. Crisologo Alrey A. Baysa Soledad B. Bautista Eddie E. Melu Rex Alvin B. Aliguyon Edwin F. Dumo Marvin M. Villoria Kimberly Joy Española Eriel Kay G. Atienza Roxanne C. Zuzon | |
| 2. Receive the approved request/work order from the Local Chief Executive | Approved Request/Work Order | 5 minutes | |
3.Preparation of Program of Works 1. Conduct of project site inspection/field survey 2. Preparation of detailed engineering designs 3. Preparation of detailed cost estimates | a.3 working days for simple project b.7 working days for complex project c.20 working days for highly technical project | ||
| 4. Let the requesting party sign the Program Of Works | Program Of Works | 5 minutes | |
| 5. Prepare Purchase Request | Purchase Request Form | a. 15 minutes for simple project b. 1 hour for complex & highly technical project | |
| 6. Determination of Fund by the Municipal Budget Office | Filled-up Purchase Request with Approved POW | ||
| 7. Approval of Purchase Request by the Local Chief Executive | Filled-up Purchase Request | ||
| 8. Conduct of Procurement Process a. Determination of mode of procurement by the Bids and Awards Committee b. Prepare and conduct at least three canvasses and purchase order for non-biddable projects c. Conduct of bidding process for biddable projects by the Bids and Awards Committee 1. With Approved Budget of the Contract (ABC) below 1 Million 2. With ABC of 1 Million and above | Approved Purchase Request Filled-up Canvass Forms and Purchase Order Bidding Documents | 2 working days (16 calendar days) (26 calendar days) | |
| 9.Approval of Purchase Order/Contracts by the Local Chief Executive | Purchase Order / Contracts | ||
| 10. Construction / Implementation of Project | Approved Program of Works | Depends on the time duration computed in the Program of Works | |
| 11. Prepare Certificate of Completion, Certificate of Acceptance and Billing after the completion of the project | 20 minutes | ||
| 12. Let the required signatories in the certificate of completion, certificate of acceptance and billing affix their signatures | Certificate of Completion, Certificate of Acceptance, Billing | 1 Working Day |
TOTAL RESPONSE TIME:
SIMPLE PROJECTS: Maximum of 6 Working Days & 47 minutes
COMPLEX PROJECTS: Maximum of 10 Working Days & 92 minutes
HIGHLY-TECHNICAL PROJECTS: Maximum of 23 Working Days & 92 minutes
B. PROVISION OF ENGINEERING ASSISTANCE ON BARANGAY FUNDED/SOLICITATION PROJECTS
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | Eddie J. Crisologo Alrey A. Baysa Soledad B. Bautista Eddie E. Melu Rex Alvin B. Aliguyon Edwin F. Dumo Marvin M. Villoria Kimberly Joy Española Eriel Kay G. Atienza Roxanne C. Zuzon | |
| 2.Receive request letter of the Barangay Captain / representative / Kagawad | Approved Request / AIP | 5 minutes | |
3.Preparation of Program of Works (POW) 1. Conduct of project site inspection/field survey 2. Preparation of detailed engineering designs 3. Preparation of detailed cost estimates | a. 3 working days for simple project b. 7 working days for complex project c. 20 working days for highly technical project | ||
| 4.Let the requesting party sign the Program of Works | 1 Minute | ||
| 5.Monitor projects during construction / implementation |
TOTAL RESPONSE TIME:
SIMPLE PROJECTS: Maximum of 3 Working Days & 8 minutes
COMPLEX PROJECTS: Maximum of 7 Working Days & 8 minutes
HIGHLY-TECHNICAL PROJECTS: Maximum of 20 Working Days & 11 minutes
C. ISSUANCE OF BUILDING PERMITS
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1.Client Admission | 2 Minutes | Eddie J. Crisologo Alrey A. Baysa Eddie E. Melu Rex Alvin B. Aliguyon Roxanne C. Zuzon | |
| 2.Receive and check Building Permit Requirements | 1. Zoning Permit/Clearance 2. Five (5) sets – Duly filled-up Application Forms 3. Photo Copy: a. If applicant is a registered owner of the lot: – Tax Declaration – Current Real Property Tax Receipt – TCT (photo copy) b. If applicant is not the registered owner of lot: – Duly notarized copy of Contract of Lease, or – Duly notarized copy of Deed of Absolute Sale, or – Duly notarized copy of the Contract of Sale 4. Five (5) sets of plans and specifications prepared, signed & sealed by licensed professionals 5. Five (5) sets – Design Analysis/Structural Analysis and Bill of Materials signed & sealed by licensed professionals 6. Photo copy of PTR No. & PRC License of professionals who signed in the building plans and specifications 7. Certification or Barangay Clearance – If applicant is the registered owner of the lot: Use Barangay Clearance – If the applicant is not the registered owner of the lot: Use Barangay Certification | 15 Minutes | |
| 3.Prepare endorsement letter to be submitted in the Bureau of Fire Protection Office by the client | 15 Minutes | Eddie J. Crisologo Alrey A. Baysa Eddie E. Melu Rex Alvin B. Aliguyon Roxanne C. Zuzon | |
| 4.Evaluate submitted plans in accordance to National Building Code (NBC) | 1 Hour | ||
| 5.Compute and prepare Order of Payment | Fire Safety Evaluation Certificate (FSEC) (Amount to pay is based on the total floor area of the building and its ancillary) | 2 Hours | |
| 6.Prepare and issue Building Permit | Official Receipt | 15 Minutes |
D. ISSUANCE OF CERTIFICATE OF OCCUPANCY
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1.Client Admission | 2 Minutes | Eddie J. Crisologo Alrey A. Baysa Eddie E. Melu Rex Alvin Aliguyon Roxanne c. Zuzon | |
| 2. Receive and check Requirements | 1. Application for Certificate of Occupancy (2 sets) 2. Certificate of Completion (5 sets) 3. Construction Logbook 4. As-Built Plans (If there is any) | 5 Minutes | |
| 3.Prepare endorsement letter of Certificate of Completion to Bureau of Fire Protection | 5 Minutes | ||
| 4.Inspect the Building | As-Built Plan (If there is revision in the building plan) | 6 Hours | |
| 5. Compute and prepare order of payment | Fire Safety Inspection Certificate (FSIC) | 1 Hour | |
| 6. Prepare and issue Certificate of Occupancy | Official receipt | 15 Minutes |
E. ISSUANCE OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION (CFEI)”
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1.Client Admission | 2 minutes | Eddie J. Crisologo Alrey A. Baysa Eddie E. Melu Rex Alvin B. Aliguyon Roxanne C. Zuzon | |
| 2.Receive and check requirements as to completeness | 1. Duly filled up application for Final Electrical Inspection, signed by professional in-charge of installation 2. Electrical plan, signed and sealed by Professional Electrical Engineer & Registered Electrical Engineer (2 sets) 3. Barangay Clearance | 15 Minutes | |
| 3.Inspect electrical system & prepare order of payment | 6 Hours | ||
| 4.Prepare and issue Certificate of Final Electrical Inspection | Official receipt | 15 Minutes |
F. ISSUANCE OF CERTIFICATE OF ANNUAL INSPECTION FOR BUSINESS
| PLEASE FOLLOW THESE STEPS | NEED TO PRESENT/PAY | IT WILL TAKE | PLEASE APPROACH |
| 1.Client Admission | 2 Minutes | Eddie J. Crisologo Alrey A. Baysa Rex Alvin B. Aliguyon Roxanne C. Zuzon | |
| 2. Receive and check requirements | 1. Duly filled up application form for Business Permit from Mayor’s Office/Business Permit Licensing Office 2. Certification or Barangay Clearance – If applicant is the registered owner of the lot: Use Barangay Clearance – If the applicant is not the registered owner of the lot: Use Barangay Certification 3. Sanitary Permit/Health Clearance (Municipal Health Office) 4. Solid Waste Orientation Certificate (Municipal Environmental and Natural Resources Office) 5. Certificate of Zoning Compliance (Municipal Planning and Development Office) 6. Other permits from National Agencies if needed | 15 Minutes | |
| 3.Inspect the site, compute and prepare order of payment | 6 Hours | ||
| 4.Prepare and issue Annual Inspection Certificate | Official receipt | 15 Minutes |
TOTAL RESPONSE TIME: 6 Hours & 32 Minutes
Municipal Environment and Natural Resources Office
A. RESPONDING TO ENVIRONMENTAL RELATED CONCERNS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | 2 minutes | BEVERLY CARBAJAL | |
| 2. Submission and assessment of complaint or request and other related documents | A. Written complaint/ request B. Any supporting document/s and photos C. Sketch of the location | 15 minutes | BEVERLY CARBAJAL |
| 3. Conduct of ocular inspection With other concerned offices and apprehension will be done if necessary. | 4 hours | JOSEPH A. COPIÑA SONNY VILLANUEVA MARJORIE DE LARA | |
| 4. Preparation of action Plan and/ or agreement | 2 hours | ||
| 5. Monitoring and Compliance (onsite) | 4 hours |
B. MASSIVE INFORMATION EDUCATION CAMPAIGN ON ENVIRONMENTAL LAWS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Client Admission | Application form for Mayor’s Permit | 2 Minutes | BEVERLY CARBAJAL |
| 2. Conduct orientation on Solid Waste Management Ordinances, Salient Features of R.A. 9003, RA 9275, RA 9175 and other related environmental laws/ordinances. | 15 Minutes | JOSEPH COPIÑA BEVERLY CARBAJAL MARJORIE DE LARA SONNY VILLANUEVA | |
| 3. Issue Orientation/ Environmental Certificate to complying sector/ establishment prior to issuance of Business Permit. | 5 minutes | BEVERLY CARBAJAL |
C. IMPLEMENTATION OF TREE PLANTING PROJECT/S IN RESPONSE TO THE LGU’S GREENING PROGRAM
| 1. Client Admission | 2 Minutes | BEVERLY CARBAJAL | |
| 2. Submission and review of request, such as: a. Request for seedlings b. Request for Co-management area; c. Request for technical assistance for the proper maintenance and protection of tree plantation; and d. Request for certificates and other documents | A. Written request B. Any supporting document/s, photos and sketch of the location, if necessary. | 5 Minutes | BEVERLY CARBAJAL |
| 3. Evaluation and processing of request. | a. 2 Days b. 2 Days c. 2 Days d. 1 Day | JOSEPH COPIÑA MARJORIE DE LARA SONNY VILLANUEVA | |
| 4. Issuance of the result of evaluation as per request. | 5 Minutes |
Municipal Health Office
A. PROVISION OF OUT-PATIENT CONSULTATION
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit Client Interview and asses client | 5 Minutes | RHM on duty | |
| 2. Conduct of consultation | Admission Paper | 15 minutes | Dr. Samson S. Valera MHO |
| 3. Giving of prescribed medicine | Prescription paper | 5 Minutes | Victoria A. Sauer Pharmacist |
TOTAL RESPONSE TIME: 25 minutes
B. PROVISION OF WELL-BABY SERVICES
One of the objectives of the LGU’s health program is to immunize children based on the Expanded Program of Immunization. The service is offered every Wednesday to avoid contamination of communicable diseases from other patients.
NOTE: Vaccines are free of charge.
Schedule of Vaccination: every Wednesday
Vaccines Available:
- BCG
- Hepa B
- Penta 1, Penta 2, Penta 3
- OPV1, OPV2, OPV3/IPV
- PCV1, PCV2, PCV3
- MCV 1, MCV 2
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/ PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | Under six Card/ Immunization Card | 5 Minutes | Midwife on duty. |
| 2. Accomplish Immunization Card: a. Baby will be weighed. b. Immunization Card will be filled up c. For new clients: Immunization Card will be given | 5 Minutes 5 Minutes | Midwife on duty Elizabeth Jacinto RHM III | |
| 3. Conduct of Immunization and Post Immunization Health Education | Under six Card /Immunization Card | 5 Minutes 5 Minutes | Elizabeth Jacinto RHM III |
C. PROVISION OF MATERIAL CARE SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit Client | Home Based Maternal Record (HBMR)/ Pink Card | 3 Minutes | Midwife on duty |
| 2. Accomplish Home Based Maternal Record (HBMR)/Pink Card/ Mother & Baby Book: a. For new clients -issuing and filling up of the Home Base Maternal Record b. Weighing c. Get Vital Signs | 10 Minutes | Elizabeth Jacinto RHM III | |
| 3. Conduct of prenatal examination: a. Abdominal Examinations b. Injection of Tetanus Toxoid vaccine will be done as scheduled c. Conduct Health Education on Proper Nutrition and d. Maternal Care e. Refer Complicated Pregnancies | HBMR Laboratory Results/ Ultrasound Results | 20 Minutes | Elizabeth Jacinto RHM III All Midwife on duty. Dr. Samson S. Valera MHO |
D. PROVISION OF INFORMATION ON FAMILY PLANNING
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT /PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | 3 Minutes | Midwife on duty | |
| 2. Conduct of interview | 15 Minutes | All trained midwife. Elizabeth Jacinto RHM III Noimelyn D. Manaligod Nurse II | |
| 3. Conduct of counseling regarding their chosen method of Family Planning | 30 minutes -1 hours |
E. PROVISION OF ANTI-TUBERCULOSIS DRUGS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT /PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | x-ray film and result if done | 3 Minutes | Midwife on duty |
| 2. Sputum collection | 5 Minutes | Ma. Lorelea Lopez Med. Tech | |
| 3. Receive sputum cup w/ phlegm | Sputum cup with phlegm | 5 Minutes | |
| 4. Give the result the following day and start treatment: a. If sputum is positive – treatment will immediately be started b. If sputum is negative – refer for gene x-pert at R2TMC – if tested positive w/ gene x-pert, start treatment – if treatment is needed treatment will be started as per doctors order | Result of sputum exam | 1 day 20 Minutes | Ma. Lorelea Lopez Med. Tech Noimelyn Manaligod PHN |
F. PROVISION OF ANTI-LEPROSY DRUGS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | 3 Minutes | Midwife on duty | |
| 2. Conduct of assessment: a. For New Cases -Inquire for the requirements of availing free Leprosy drugs. b. For Old Cases -Registration/ Admission | Admission Paper | 15 Minutes | Noimelyn Manaligod PHN |
| 3. Confirmation of case a. For New Cases – Signs and Symptoms will be confirmed b. For Old Cases -Progress of condition will be assessed For cases with complications – Doctor will assess | 5 Minutes | Dr. Samson S. Valera MHO | |
| 4. Enrolment of new cases and acquisition of free Leprosy Drugs for old cases and new cases. Patient will be given schedule of Leprosy drugs intake and be instructed for follow up check-up. | Treatment Form | 7 Minutes | Noimelyn Manaligod PHN |
TOTAL RESPONSE TIME: 30 Minutes
G. PROVISION OF TREATMENT FOR ANIMAL BITES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit and assess client | 5 Minutes | Midwife on duty | |
| 2. Conduct of consultation | 5 Minutes | Dr. Samson S. Valera MHO | |
4. Conduct of immunization a. Get Specific Management b. Get Treatment Card and instructions for follow-up. | Doctor’s Order of treatment | 20 Minutes | All Midwife on Duty Elizabeth Jacinto RHM III |
H. PROVISION OF MEDICO-LEGAL SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client – gather data | Request letter for medico-legal from person to be examined | 10 Minutes | Midwife on duty |
| 2. Conduct of consultation and examination. | 10 Minutes | Dr. Samson S. Valera MHO | |
| 3. Give Medico Legal report. | 30 minutes | Dr. Samson S. Valera MHO |
TOTAL RESPONSE TIME: 50 Minutes
I. PROVISION OF NUTRITION SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT /PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | 3 Minutes | Midwife on duty | |
2. Receive request for information/ service. | 5 Minutes | Ezra Celine Ibasco Nutrition Officer | |
| 3. Conduct of counseling about proper nutrition. | 15 Minutes | ||
| 4. Registration on the Nutrition Office logbook | 3 Minutes | Ezra Celine Ibasco Nutrition Officer Noimelyn D. Manaligod Nurse II/MNAO |
TOTAL RESPONSE TIME: 26 Minutes
J. ISSUANCE OF MEDICAL CERTIFICATES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client. | 3 Minutes | Midwife on duty | |
| 2. Conduct of: a. assessment and examinations b. issuance of medical certificate | a. Result of Blood Test b. Result of Chest X-ray ** Laboratory Examination Results | 10 minutes | Dr. Samson S. Valera MHO |
TOTAL RESPONSE TIME:13 MINUTES
K. ISSUANCE OF SANITARY PERMITS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive complete documents for verification and assessment | Health certificate | 7 Minutes | Rommel Panugan RS Inspector |
| 2. Conduct of health and sanitation reminders and give Sanitary Permit. | Official Receipt | 10 Minutes | Rommel Panugan RS Inspector |
TOTAL RESPONSE TIME: 17 Minutes
L. ISSUANCE OF SANITARY PERMITS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/ PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive Exhumation Request Form | Death Certificate | 5 Minutes | Rommel Panugan RS Inspector |
| 2. Processing of exhumation/ transfer permit | Exhumation request form Death Certificate | 10 Minutes | Rommel Panugan RS Inspector |
| 3. Give Permit | 3 Minutes | Rommel Panugan RS Inspector |
TOTAL RESPONSE TIME: 18 Minutes
M. PROVISION OF LABORATORY SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | 3 Minutes | Midwife on duty | |
| 2. Receive Laboratory request | Laboratory request | 5 minutes | Ma. Lorelea Lopez Med. Tech |
| 3. Give order of payment | Order of payment | 5 minutes | Luzviminda Manaligod Asst. Treasurer |
| 4. Conduct of specimen collection | Official receipt | 5 minutes | Ma. Lorelea Lopez Med. Tech. |
| 5. Conduct of laboratory examination | 1 hour | Ma. Lorelea Lopez Med. Tech. | |
| 6. Give laboratory result | 3 Minutes | Ma. Lorelea Lopez Med. Tech. |
TOTAL RESPONSE TIME: 1 hour & 21 Minutes
| Services | Private | MHO |
| CBC | 100 | 50 |
| CBC w/ APC | 150 | 80 |
| TUBEX TEST | 700 | 500 |
| HBSag | 200 | 100 |
| Urine Analysis | 80 | 40 |
| MALARIAL SMEAR | 100 | 50 |
| HGB | 50 | 30 |
| APC HCT | 80 | 50 |
| FBS | 120 | 100 |
| Pregnancy test | 150 | 100 |
N. ISSUANCE OF HEALTH CERTIFICATES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | 3minutes | Rommel Panugan RS Inspector | |
| 2. Register for issuance of Health Certificate. | Health Certificate Request form. | 3 minutes | Rommel Panugan RS Inspector |
| 3. Give order of payment | Order of payment | 5 minutes | Luzviminda Manaligod Asst. Treasurer |
| 4. Collect specimen | Official receipt | 5 minutes | Ma. Lore lea Lopez Med. Tech. |
| 5. Conduct of laboratory examination: a. Hepa Test b. Fecalysis c. Urinalysis | 1 hour | Ma. Lore lea Lopez Med. Tech. | |
| Conduct of:assessment and examinationissuance of Health certificate | Health Certificate request form for Health ID. Laboratory result. | 10 minutes | Dr. Samson S. Valera MHO |
O. PROVISION OF DENTAL SERVICES
SERVICES:
Dental Examination
Tooth Extraction (Parot ti Ngipen)
Oral Prophylaxis (Dalus ti Ngipen)
Tooth Fillings (Pasta ti Ngipen)
Availing of Dental Certificates
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT /PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit and interview client | 3 Minutes | Louie Gumangan Dental Aide | |
| 2. Give order of payment | Order of payment | 5 minutes | Luzviminda Manaligod Asst. Treasurer |
| 3. Conduct of: a. Tooth examination b. Tooth extraction if needed. c. Post extraction instruction about oral care and prescribe medicine | Official receipt | 30 minutes – 1 hour | Dr. Inanama L. Sinuldong Public Dentist |
DENTAL FEES
| Tooth Extraction | 80.00 |
| Additional Anesthesia | 25.00 |
| Temporary tooth filling | 100.00 |
| Permanent filling | 100.00 |
| Prophylaxis | 150.00 |
MEDICAL FEES
| Delivery Room Fee | 50.00 pesos |
| Normal Delivery Fee | 2,500.00 pesos with Medicine |
| Ambulance Fee | 4,000.00 pesos (outside the province) |
| Oxygen Tank Fee | 200.00 pesos |
P. "PROVISION OF LYING-IN CLINIC/SERVICES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT /PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Admit client | HBMR/ Pink card | 3 minutes | All midwife on duty |
| 2. Conduct of prenatal examination. a. Abdominal palpation b. Vaginal Exam (IE) | Pink Card | 5 minutes | All midwife on duty. Dr. Samson S. Valera Jr. Municipal Health Officer |
| 3. Monitoring and Delivery of the baby | Primi gravida 8- 12 hours Multi Gravida 5 – 7 hours | All Midwife on duty. Dr. Samson S. Valera Jr. Municipal Health Officer | |
| 4. Give order of payment – for clients w/ Philhealth: accomplish requirements | Order of payment | 5 minutes | Luzviminda Manaligod Asst. Treasurer |
| 5. Conduct of discharge and post-partum instruction | Present the official receipt. | 5 minutes | Midwife on duty |
TOTAL RESPONSE TIME:
Municipal Planning and Development Office
A. SECURING ZONING CERTIFICATION FOR BUSINESS PERMIT
| Please follow this steps | You will need to present/pay | It will take you | Please approach |
| Receive complete documents & verify as to location of the business in conformity with Zoning Ordinance | Barangay ClearancePrevious Zoning Certification for renewal | 3 minutes | EnP. Amelia B. Penaflor Planning Officer II |
| Conduct site inspection if needed | 1 day | EnP. Amelia B. Penaflor Planning Officer II Neil Christian D. Apolinar Admin. Aide IV | |
| Client pays required fees at Municipal Treasurer’s Office (MTO) | P 100.00 per certification | 5 minutes | MTO Staff |
| Processing, approval and release of Certification | Original receipt | 3 minutes | EnP. Amelia B. Penaflor Planning Officer II Annie Rose F. Llanera Ph.D. Mun. Planning & Devt Coordinator |
B. PROVISION OF TECHNICAL SERVICES
| Please follow this steps | You will need to present/pay | It will take you | Please approach |
| Receive request and verify | Request letter | 10 minutes | EnP. Amelia B. Penaflor |
| Preparation and approval | 3 days | EnP. Amelia B. Penaflor EnP. Annie Rose F. Llanera Ph.D. | |
| Conduct Technical Assistance | 5 minutes | EnP. Amelia B. Penaflor |
C. PROVISION OF TECHNICAL SERVICES THROUGH THE ISSUANCE OF MAPS, SOCIO-ECO DATA AND OTHER DOCUMENTS
| Please follow this steps | You will need to present/ Pay | It will take you | Please approach |
| Receive request and verify | Request Letter | 3 minutes | Enp. Simonette P. Gatchalian |
| Client pays required fees at the MTO | P100.00 per certification or document | 5 minutes | MTO Staff |
| Preparation, approval & Release of requested documents | Official receipt | 8 minutes | Enp. Simonette P. Gatchalian EnP. Annie Rose F. Llanera Ph.D. |
D. LOCATIONAL CLEARANCE FOR THE CONSTRUCTION OF BUILDING
| eceive complete documents and verify as to:completenessconsistency with the approved Land Use Plan and Zoning Ordinance | Locational clearance for the construction of building | 20 minutes | EnP. Amelia B. Peňaflor |
| Inspection of the site | 2 days | EnP. Amelia B. Penaflor Neil Christian D. Apolinar | |
| Client pays required fees at the MTO | Note: HLURB No. 912 Series of 2013 “ Approving the Revised Schedule of Fees” | 5 minutes | MTO Staff |
| Processing, Approval & Release of Locational Clearance | Original Receipt | 8 minutes | EnP.Amelia B. Penaflor EnP.Annie Rose F. Llanera Ph.D. |
LOCATIONAL CLEARANCE FOR THE CONSTRUCTION OF BUILDING
REQUIREMENTS
- Duly accomplished and notarized application form
- All of the following requirements relative to right over land:
- Electronic copy of certificate of title issued within 30 days by the Land Registration Authority
- In the absence of certificate of title in the name of the applicant, submit:
b.1) Certified true copy of Latest Tax Declaration & Tax Clearance
b.2) Affidavit to the effect that:
- the reason why the property is not yet titled;
- that the property is situated within alienable and disposable lands and outside land reserved for the public domain;
- that the property is free from liens and encumbrances;
- that the property is not tenanted
b.3) duly notarized deed of sale or deed of donation; and authorization to use land, whichever is applicable
- Vicinity Map showing the existing land uses within the minimum of 100-meter radius from the boundary of the project site
- Site Development Plan showing the project site lot area boundaries and proposed layout of improvement therein.
- Bill of Materials and Cost Estimates
- Environment Compliance Certificate/ Certificate of Non-Coverage
- Sworn Special Power of Attorney for application filed by authorized representative;
Other additional documents as may be needed for projects of national significance which require a more exhaustive evaluation.
E. QUASI/NON QUASI CERTIFICATION
| Please follow this steps | You will need to present/pay | It will take you | Please approach |
| Receive duly accomplished and completed requirements for verification based on approved land use and Zoning Ordinance | Request Letter from the surveyor/ Lot owner Lot PlanTax Declaration and Latest Tax Receipt | 7 minutes | EnP. Amelia B. Peῆaflor Neil Christian D. Apolinar |
| Actual site inspection | 1 day | Neil Christian D. Apolinar | |
| Client pays required fees at MTO | P100.00 Certification Fee | 5 minutes | MTO Staff |
| Preparation, approval & release of documents | Original receipt | 5 minutes | EnP. Amelia B. Peῆaflor EnP, Annie Rose F. Llanera, Ph.D. |
F. CERTIFICATION OF ROAD-RIGHT OF WAY
| Please follow this steps | You will need to present/pay | It will take you | Please approach |
| Receive complete documents and verify | Request Letter from the Surveyor/lot OwnerLot PlanTax DeclarationLatest Tax Receipt | 5 minutes | EnP. Amelia B. Peῆaflor Zoning Inspector Designated |
| Site inspection as to plan | 1 day | EnP. Amelia B. Peῆaflor Neil Christian D. Apolinar | |
| Client pays required fees at MTO | P100.00 Certification Fee | 5 minutes | MTO Staff |
| Preparation, approval and Release of Certification | Original receipt | 8 minutes | EnP. Amelia B. Peῆaflor EnP. Annie Rose F. Llanera Ph.D. |
Municipal Social Welfare and Development Office
A. PROVISION OF ASSISTANCE FOR INDIVIDUAL IN CRISI SITUATION (AICS)
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Assessment/ recommendation and preparation of documents for approval of Mayor | a. Certificate of Indigency duly signed by the Punong Brgy. b. Medical Certificate /Abstract c. Hospital Bill d. Prescribed medicines e. Personal Letter | 25 minutes | Marilyn. B. Pascual Nancy D. Acenas Trifena A. Bano, Arline T. Nebre Janice Buguina Madona M. Alaman, Mary Joy Cudiaman Jan Patrick Reganit |
| Release the check from MTO and sign acknowledgement receipt | Russelle Tapaoan MTO Staff |
B. ISSUANCE OF CERTIFICATE OF INDIGENCY
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Assessment and preparation of documents for signing of Mayor | Certificate of indigency duly signed by the Barangay Captain | 15 minutes | MSWDO Staff |
| Release Certificate of Indigency. | 2 minutes | MSWDO Staff |
C. CONDUCT OF PRE-MARRIAGE COUNSELING
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Assess accomplished Pre-evaluation Marriage Counseling Application form | a. Endorsement from the MCR b. Parent’s consent for the marrying minors c. Certificate of No marriage | 15 minutes | Janice Buguina Nancy D. Acenas |
| Conduct Pre-Marriage Counseling Seminar every Tuesday | Both the marrying couples | 2 hours | Nancy D. Acenas |
| Release Pre-Marriage Certificate after the seminar | 2 minutes |
D. CONDUCT COUNSELING FOR VICTIMS OF VIOLENCE AGAINST WOMEN & CHILDREN
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in log book by client | 2 minutes | MSWDO Staff | |
| Interview / Assessment client | ReferralsProof of evidence / pictures/ self | 1 hour | Marilyn B. Pascual Nancy D. Acenas |
| Assist to secure important documents of the victims | Birth CertificateMarriage contractMedical Certificate | 25 minutes | Marilyn B. Pascual Nancy D. Acenas |
| 4.Endorse / Prescribed for Barangay Protection Order (BPO) | Marilyn B. Pascual Nancy D. Acenas | ||
| 5.Assist victims and rescue / file case to PNP | a. Birth certificate b. Medical certificate | 5 hours | Marilyn B. Pascual Nancy D. Acenas |
Total Response Time:6 hours & 27 minutes
E. ISSUANCE OF SENIOR CITIZEN’S IDENTIFICATION CARD
THE SERVICE:
Senior Citizen’s Card is issued to all residents aged 60 years & above to avail of their benefits and privileges of 20 % discounts as provided in the Expanded Senior Citizens Act of 2003 (RA 9257).
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | Luisa Hora OSCA Aide | |
| Assessment and preparation of ID and purchase booklet | Community Tax Certificate 2 pcs 1 x 1 I.D PictureBirth certificate / Marriage contractDuly accomplished Application Form | 20 Minutes | Marcelina F. Sion OSCA Head Luisa Hora, OSCA Aide Madona M. Alaman |
| Release Senior Citizen’s I.D Card and purchase booklet | 2 minutes | Luisa Hora OSCA Aide |
Total Response Time: 24 minutes
F. ISSUANCE OF PWD IDENTIFICATION CARD
THE SERVICE:
All Persons with Disabilities of Aritao regardless of age can avail Identification Card for their benefits and privileges of 20% discount as provided in RA 9442.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | Janice Buguina | |
| Assessment and preparation of PWD ID and purchase booklet | Medical Certificate 2 pcs 1 x 1 I.D PictureResidence CertificateDuly accomplished PWD Application Form | 20 minutes | Janice Buguina |
| Release PWD I.D Card & purchase booklet | 2 minutes | Janice Buguina |
Total Response Time: 24 minutes
G. ISSUANCE OF SOLO PARENT IDENTIFICATION CARD
The Solo Parent Identification Cards are issued to beneficiaries who wish to avail of benefits embodied in the Solo Parent Welfare Act. 8972.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by the client | 2 minutes | MSWDO Staff | |
| Assessment / validation of documents | Birth Certificate / Baptismal Certificate of Child/ childrenCourt Decision of Annulled MarriageDeath Certificate of SpouseCertificate of No-Marriage ( CENOMAR)Certification of abandonment from Brgy. CaptainApplication form duly accomplished by the applicant | 15 Minutes | Marlyn B. Pascual Trifena A. Bano Janice B. Buguina |
| 3. Undergo home visitation for validation | 1 month | Marilyn B. Pascual | |
| 4. Release ID Card | 2 Minutes | Trifeña A. Bano Janice B. Buguina |
Total Response Time: 1 month & 19 minutes
H. PREPARATION OF SOCIAL CASE STUDY
A requirement for families who wish to avail of financial, medical assistance, and wheel chairs from Philippine Charity Sweepstakes Office and other concern agencies.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Interview client for the preparation Social Case Study Report | Personal Request letter to PCSO Medical Abstract /Clinical AbstractCertificate of Indigency from the Punong BarangayHospital Statement of Account | 35 minutes | Marilyn B. Pascual MSWDO Nancy D. Acenas SWO I |
| Undergo home visitation for validation | 3 days | Marilyn B. Pascual Nancy D. Acenas | |
| Release social case study report | 2 minutes | MSWDO Staff |
Total Response Time: 3 days & 39 minutes
I. DISASTER-EMERGNECY RELIEF ASSISTANCE
Provisions of immediate assistance through food relief and other needs to victims suffering from the effects of disaster.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Receive report from the barangay | Brgy. Council | ||
| Assessment of masterlist of victims (totally /partially damaged house) | List of victimsReferral letter of the barangay captain | 1 hour | Trifena A. Bano Arline T. Nebre Madona Alaman Janice B. Buguina |
| Distribute disaster emergency relief goods | 3 hours | Marilyn B. Pascual / MSWDO Staff | |
| Post Disaster Relief Operation: Undertake assessment and evaluate client | 2 hours | Brgy.Council Marilyn B. Pascual / MSWDO Staff |
Total Response Time: 6 hours
J. ISSUANCE OF PHILHEALTH INSURANCE
Provision of Philhealth Medicare Para Sa Masa to avail the basic package of personal health services to marginalized people as mandated by R.A. 7875.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Verify requirements and preparation of Certificate of Eligibility | Birth Certificate of Children /ParentsMarriage certificate Death Certificate of Spouse Philhealth Member Registration Form duly accomplished by the Applicant | 10 Minutes | Trifena Bano Arline T. Nebre Janice Buguina |
| 3.Wait for the release of the MDR | PHILHEALTH staff |
Total Response Time: 12 Minutes
K. ISSUANCE OF SOLICITATION PERMIT
Solicitation permit is issued to groups of individuals who wish to conduct fund raising activities for charitable or public welfare purposes.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in Log Book by client | 2 minutes | MSWDO Staff | |
| Assessment of complete requirements | Application for Solicitation Permit from the head of OrganizationConstitution & By-LawsBoard Resolution duly NotarizedPledge of CommitmentList & Profile of Members of the Governing BoardSample of Raffle TicketsComments & RecommendationsWork & Financial Plan on Public Utilization | 10 minutes | Marilyn B. Pascual Trifeña A. Bano Madona M. Alaman |
| Pay the required fee at the MTO | Order of payment Solicitation permit fee = Php 300.00 | 3 minutes | MTO personnel |
| Release Solicitation Permit | Official Receipt of Solicitation Permit fee | 10 minutes | Marilyn B. Pascual Trifeña A. Bano Madona M. Alaman |
Total Response Time: 25 minutes
L. MINORS TRAVELLING ABROAD
Assistance given to minors who wish to travel abroad to avoid child trafficking.
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| Sign in log book by client | 2 minutes | MSWDO Staff | |
| Assess complete requirements | Affidavit of SupportParent’s consent notarizedBirth CertificateMarriage Contract of ParentsPassport Application form duly filled-up | 15 minutes | Marilyn B. Pascual |
| Client shall present the complete document to the SWAD for endorsement or approval by the Reg. Director of the DSWD Region 02, Tuguegarao City for the approval of permit to travel by the minor. | All documents stated above | Brigida Lorenzo, RSW DSWD FO- 02 |
Total Response Time: 17 minutes
Municipal Treasury Office
A. COLLECTION OF REAL PROPERTY TAXES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive the required document for verification and compute tax due | Notice of Assessment and Tax Bill or Tax Declaration from the Assessor’s Office or Previous tax receipt if there is any | 5 minutes | Meliza P.Naval Ann May F. Francia Rodel P. Fabian Emilio Ronilo M. Orara Roel Q. Mangaoang Nancy F. Española Russelle R. Tapaoan Jason B. Caguioa Sheryl S. Soriano |
| 2. Issue Official receipt and receive payment Note: For check payments only Manager’s check or demand draft are accepted | Basic Real Property Tax = Assessed Value x 1% Special Education Fund Tax = Assessed Value x 1% | 5 minutes |
Payment of Real Property Taxes in Installments
- 1st Installment – on or before March 31
- 2nd Installment – on or before June 30
- 3rd Installment – on or before September 30
- 4th Installment – on or before December 31
Discount:
15% advance payment
10% prompt payment
Interest on Unpaid Real Property Tax 2% per month but not to exceed 72%
B. ISSUANCE OF COMMUNITY TAX CERTIFICATE
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Interview/Assess and prepare CTC | For individual (Personal only) For businesses (Personal & Gross Income) | 3 minutes | Meliza P.Naval Ann May F. Francia Rodel P. Fabian Nancy F. Española Russelle R. Tapaoan Jason B. Caguioa Sheryl S. Soriano Armin L. Ceril |
| 2. Issue Community Tax Certificate(BIR Form 0016) and receive payment | Basic: For individuals – P 5.00 + P 1.00 for every 1,000.00 gross income For Corporation – P500.00 + P2.00 for every P5,000.00 gross income. | 3 minutes |
Community Tax Certificate(Cedula) is due on the first day of each year. It shall not be paid later than the last day of February each year. Penalty of 2% per month shall be imposed starting March 1 up to the end of the year.
C. COLLECTION OF BUSINESS TAX
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive and review Application Form, assess taxes, fees and charges | Duly Filled –up Application Form with necessary requirement – Barangay clearance – Fire Inspection Fee – Zoning Clearance – Sanitary Permit – Community Tax Certificate – For renewal (Latest Mayor’s Permit) | 10 minutes | Ann May F. Francia Russelle R.Tapaoan Emilio Ronilo M. Orara Roel Q. Mangaong Armin L. Ceril |
| 2.Issue Official Receipt, receive payment and release business plate and sticker (for new business) and sticker(for business renewal) | For Installment: 1st Installment: – on or before February 20 2nd Installment – on or before April 20 3rd Installment – on or before July 20 4th Installment-on or before October 20 | 5 minutes | Ann May F. Francia Russelle R.Tapaoan Emilio Ronilo M. Orara Roel Q. Mangaong Armin L. Ceril |
- Shall be paid within the first 20 days of January.
- Failure to pay within the time required shall subject the taxpayer to a surcharge of twenty five (25%) of the original amount
D. ISSUANCE OF CASH TICKETS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Assess the occupied space | Occupied space and volume of products | 2 minutes | Emilio Ronilo M. Orara Roel Q. Mangaoang Armin L. Ceril |
| 2.Issue Cash Tickets and receive payment | – P 5.00 per square meter – P 5.00 per sack of product(wholesaler) – P 5.00 per square meter per day of operations(open space) | 3 minutes |
E. REGISTRATION AND TRANSFER OF LARGE CATTLE/BRANDING
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive,evaluate the requirement, and prepare document (Accountable form) | For Registration of Ownership and Late Registration of Ownership: Sketch duly signed by Brgy. Captain, Official Receipt from Barangay concerned. Required Fee: P 100.00 For Late Registration-3 years old and above Required Fee: P 200.00 For Transfer of Ownership: Certificate of Ownership Required Fee: 100.00 For Branding: Brand Mark Required Fee: P 200.00 | 10 minutes | Ann May F. Francia Rodel P. Fabian Russelle R.Tapaoan Jason B. Caguioa Sheryl S. Soriano |
| 3. Process and signing of accountable form by the authorized signatory | Accountable Form | 1.Sangguniang Bayan Secretary 2. Municipal Mayor | |
| 4. Issue Official Receipt, receive payment and release of document (Accountable Form) | 5 minutes | Ann May F. Francia Rodel P. Fabian Russelle R.Tapaoan Jason B. Caguioa Sheryl S. Soriano |
F. ISSUANCE OF MOTORIZED TRICYCLE OPERATORS PERMIT (MTOP)
FOR NEW APPLICANT| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive required documents for verification, fill-up and sign application form | – Membership accreditation from TODA(Tricycle Operator and Drivers Association) – Official Receipt(OR) and Certificate of Registration(CR) – Community Tax Certificate(cedula) | 5 minutes | Rodel P. Fabian Russelle R. Tapaoan Jason B. Caguioa |
| 2. Issue Official Receipt, receive payment and release of sticker | 5 minutes | Rodel P. Fabian Russelle R. Tapaoan Jason B. Caguioa | |
| 3. Processing of MTOP signed by the authorize signatory | Committee Chairman on Transportation and Communication and Municipal Mayor | ||
| 4. Release Mayor’s permit | Official Receipt | 3 minutes | Rodel P. Fabian Russelle R. Tapaoan Jason B. Caguioa |
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive required documents for verification | – Membership accreditation from TODA(Tricycle Operator and Drivers Association – Community Tax Certificate(cedula) | 3 minutes | Rodel P. Fabian Russelle R. Tapaoan Jason B. Caguioa |
| 2. Issue Official receipt and receive payment and release sticker | 5 minutes |
G. COLLECTION OF FEES AND CHARGES AND OTHER MISCELLANEOUS FEES
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1.Receive Order of Payment | Order of Payment from concerned offices | 2 minutes | Meliza P. Naval Ann May F. Francia Rodel P. Fabian Nancy F. Española Russelle R. Tapaoan Jason B. Caguioa Sheryl S. Soriano |
| 2. Issue Official receipt and receive payment | 3 minutes |
H. PREPARATION AND ISSUANCE OF CHECKS
| PLEASE FOLLOW THESE STEPS | YOU WILL NEED TO PRESENT/PAY | IT WILL TAKE YOU | PLEASE APPROACH |
| 1. Receive complete and approved voucher | Complete/Approved Voucher | 3 minutes | Russelle R. Tapaoan |
| 2. Prepare checks | Approved Voucher | 5 minutes/check | Russelle R. Tapaoan |
| 3. Endorse vouchers with attached checks to Accounting Office for the preparation of Accountant’s advice | Approved Voucher | Mun. Accounting Office | |
| 4. Signing of check by the authorized signatory | Approved Voucher | Municipal Mayor | |
| 5. Signing, record and release of check | 5 minutes | Jesusa V. Calica Russelle R. Tapaoan Meliza P. Naval |
TOTAL RESPONSE TIME: 13 minutes